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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
Follow Diego O.
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Good page and best sellers un this page
September 23, 2016

Dhgate is a good page for buy product from china... Only problem is a comunication with they... Buy always is good :)

Date of experience: September 22, 2016
Indiana
2 reviews
2 helpful votes
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Great deals and smooth transactions
September 23, 2016

DHgate has a good order management system to help make transactions with direct sellers smooth and worry free. The items and prices on DHgate are often much better than found on other sites. I recommend creating and account and shopping on DHgate.

Date of experience: September 22, 2016
New Jersey
1 review
0 helpful votes
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I USE THIS SITE ALL THE TIME TO ORDER MANY THINGS! EVERYTHING I HAVE ORDERED HAS BEEN HIGH QUALITY AND CAME FAST!

Date of experience: September 22, 2016
New York
1 review
0 helpful votes
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Great site just need to try and get product out faster...

Date of experience: September 22, 2016
Curacao
1 review
0 helpful votes
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Good
September 23, 2016

I think the seller needs to be active for the customer

Date of experience: September 22, 2016
DHgate C. — DHgate Rep
over a year old

Hi Jacqueline!

Thank you for the feedback! We'll surely forward this to our executive department to relay this to our seller so they can be more communicative with our buyers.

We are looking forward in doing more business with you!

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com

California
2 reviews
0 helpful votes
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Surprisingly efficient and thorough!
September 23, 2016

So far so good! Never had a bad experience so far. Everything received has been well packaged and shipped.

Date of experience: September 22, 2016
GB
1 review
0 helpful votes
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D H GATEway to peach of mind
September 23, 2016

I have been using DHgate for several months now. All my experiences have been first class. The sellers are trustworthy and very quick to right any wrongs. Free shipping by DHL make for super fast deliveries. I am happy to recommend DHGATE to anyone.

Date of experience: September 22, 2016
Denmark
1 review
0 helpful votes
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Trustworthy and affordable
September 23, 2016

DHgate is very good because it is cheap and if there is something wrong with the product they have buyers protection.

Date of experience: September 22, 2016
California
1 review
0 helpful votes
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Fantastic Site
September 23, 2016

Pleasant experience with the site, purchase two items from the site and so far everything went smoothly.

Date of experience: September 22, 2016
GB
1 review
0 helpful votes
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Excellent Service
September 23, 2016

From start to finish the process was quick and simple. No problems whatsoever.

Date of experience: September 22, 2016
Germany
1 review
0 helpful votes
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Iam pretty new to this business of buying global products. Overall iam very positiv.
The only $#*! happed recently with a pad 10.1 delivered to europe/nl and dhl was not able to deliver. Iam shure, somebody was home. But this one went all the way back to china...

Date of experience: September 22, 2016
GB
1 review
0 helpful votes
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Excellent one stop shop
September 23, 2016

I`ve had a great experience with Dhgate.com so far. Its very easy to navigate the website, the variety of goods on offer is fabulous, and the prices are excellent. I know i`ll always find whatever it is im looking for, and at a bargain price. The customer service agents do a great job too, so if there is anything i need help with, they`re always there to point me in the right direction.

Date of experience: September 22, 2016
California
1 review
0 helpful votes
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Great website for wholesale
September 23, 2016

I feel confidence when buy from dhgate as they not release the money to seller until buyer receive the product and everything is ok.

Date of experience: September 22, 2016
El Salvador
1 review
0 helpful votes
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DHgate experience
September 27, 2016

There are good products in your site but there are a lot of companies that are no offering what they said. Too much invalid tracking number. It is frustrating that kind of experience

Date of experience: September 22, 2016
North Carolina
1 review
0 helpful votes
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Absolutely awesome!
September 23, 2016

Everything I order from DHgate is always the item as described. I have never had a problem, nor have I ever had to return anything!

Date of experience: September 22, 2016
Portugal
1 review
0 helpful votes
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Fabulastic
September 23, 2016

Buying at Dhgate, is fast and easy to find any product that you are looking for.
You can find sweet and amazing products, at very great price.
Find out for yourself and good shopping for what you are looking for

Date of experience: September 22, 2016
Kentucky
1 review
0 helpful votes
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I bought some amazing knives and I'm so pleased this has been my go to site for all of my collection

Date of experience: September 22, 2016
Canada
1 review
0 helpful votes
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Best place for safe orders
September 23, 2016

I love buying with DHGate as I feel protected if there is a scam or bad product. Seller only get paid after I confirm everything. Buy with confidence and there's a lot of choices!

Date of experience: September 22, 2016
California
1 review
0 helpful votes
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Buying Jerseys
September 23, 2016

The sellers at DHGate are wonderful, especially Cheer, Emystore, Jerseystore, Sport_Cindy, and Baseball. They are always very quick to help, answer questions, make adjustments, and provide me great products to sell.

Date of experience: September 22, 2016
Spain
1 review
0 helpful votes
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Great
September 23, 2016

Dhgate is a page shopping online where you can find all kinds of products and purchase in a very short time.

Date of experience: September 22, 2016