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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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On this site you are buying sports products at great prices, it's easy to navigate and you are protected in discord
All purchases were carried out successfully, helpful, never had any problems with relation to deliveries and payments.
I recommend!
I'm having hard time finding good sellers, they r playing games and wasting my time and money. And your system is supporting them. After I pay for order and the seller says can't ship why I can't cancel my order and get my money back. I have to wasted 10 more days to ask for refund and this and that. This is dosent appreciate our time.
Bought multiple products from clothing, electrical, fashion accessories, jewelry, electronics. Customer service is quick to respond to any inquiries as are all the on DHgate whom I have inquired upon. DHgate offers quality products at discount prices from multiple countries and multiple "Stores". I am satisfied with both the products and services I have received from DHgate.
I ordered a knife recently at a really great price. Its material are quality you would find in much more expensive knifes. I will be doing much more business over DHGATE.COM. Thanks for the great experience
Some shipping is fast, some not so fast. Some suppliers very customer oriented, some are not. Some suppliers do not put full description disclosure in their ads (lack of packaging). Getting worse with each order.
It's not bad products for the value of them I had definitely scored a few bargains I think...
Completely satisfied with my purchase, everything arrived safely and the products themselves were better than I'd expected. I will be back for more.
I've ordered 4 jerseys and they have all been perfect, and DHgate is so simple to use and the mobile app is amazing
I'm a one year costumer from DHGate and all I have to say is that all the products and sellers are just amazing. The quality, comunication and prices are unbeatable. For sure I'll keep on buying on DHGate website.
I already bought in the site for some time. Great website for online shopping, it offers a huge variety of products and vendors, making the shopping experience much more profitable and versatile.In my last purchases I have coupons offered to me, I have some problemas. The service has already been better. When a coupon was offered for posting a review, the coupon was delivered in two days and without any problems. Now it is difficult, I have... read more
Llevo años comprando vía Internet mi primera compra fue en Dhgate
Como fue positiva mi experiencia en cuanto a tiempo de entrega, seguridad financiera, calidad del producto
Continué comprando hasta el día de hoy
I've received everything I've ordered from the site without problems and every product has been as described.
Great Service. Prompt refund on cancelled products. Fair Shipping
They try to do everything good. From service to delivery. I am using this side for over 3 years now and till now everything worked out just fine from dispute Till wrong delivery.
I'm relatively new to this website, but I already love it. Impressive amount of suppliers with attractive prices, regular discounts, deals, and giveaways (I've won $15 coupon) is the reason why.
I love the website and the app for my phone even more! DHgate has changed my life and I will continue ordering from the site regularly.
Order came quickly and product was as expected. Would purchase again.
$#*! is cheap as hell and usually breaks within a month, sometimes sooner. Glass is cheap but it sells ok here in Oregon. There are a lot of glass blowers here and glass is inexpensive so I had to stop ordering glass. Every China rig I had personally broke within a week due to the fact that they don't temper their glass. When you heat up any nail, it's going to heat the glass as well. When the nail and glass get hot, it causes the glass to loose it's hardness and break. Every single China rig breaks at the stem or the bottom due to crappy cheap glass with no hardness to it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Bo,
We are sorry to hear about your experience. Please provide us your order number so that we can check the order details and see what we can do to resolve this issue.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com