On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experience with DHgate is a very good one. Always get good products for price, in a reasonable fast delivery time (free). I have purchased several times and I will continue doing it.
Have order quite a few items from DHgate. Only had a problem with a couple, which they resolved for me. Can't beat their prices and the quality of their items. Which delivery was a little quicker.
Nothing more to say. Everything was as ordered. And the seller changed shipping from epacket, to DHL, at their (minor) expense to expedite my shipping.
I recently discovered DHGATE Safe friendly website where I can buy with confidence. I receive my items very fast. I do recommend buying from DHGATE.
, I ordered a hockey jersey from you guys about a month ago. Just received it the other day and I couldn't be happier thank you for the great service!
Very pleased with everything from products to customer service
I have done a lot of buying for my business over the last 2 years. I like the competitiveness, being able to balance the best deal with the best sellers.
When I have an issue I always get the help and advice I need to have a smoother experience.
Thank you DHGate.
Very prompt and courteous service. Very responsive and quick resolution to the dispute. Love to trade again and again.
I absolutely love this site! I have found so many well made products at unbelievable prices! They offer several options for payment as well as shipping. And everything is guaranteed! You must try DHgate.com
Shopping on DHgate is always a joy. Great products, great sellers, great service and fantastic support.
Don't delay, come and shop today.
Just wanted to say a big thank you to all at DHgate for your excellent customer service. DHgate are fantastic and I would not hesitate to recommend them to anyone or use them again.
Comprei 10 lâmpadas no DHgate e gostei do resultado no transporte e qualidade dos produtos.
The best online shop in Chine. Good and useful products for small amount of money. Simple the best!
A great site with great bargains. I buy phones, electronics, gadgets and even clothes from this site.
DHgate has helped me save money on personal product purchases and has also helped me find products to further my business. I enjoy coming to the website every day in search of my next purchase. The only reason I give 4 out of 5 stars on quality because whenever I am viewing a message about an inquiry of a product, there is the option to "View this item" directly from the message, but whenever I click that button and select the option, the link always fails and the page never gets pulled up. Of course there are many other ways to view the product, but the convenience of opening the item right from the inquiry would be fantastic, if I could get it to work.
Shipping takes some time, and colors on one item was incorrect. However, all other items ordered were awesome!
Quality of the product excellent!
Customer service superb, very good overall experience!
I have had a very great experience start to finish while shopping on this site. It was easy to go from product to product and I had a secure payment transaction.
I am happy to knowing the DHgate. I found cheapest price and good quality. Recommended
Great deals on hard to find and unusual items. Its the best!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account