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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Dhgate has amazing customer service. They also have the best process in terms of payment and disputes. Contacting sellers is easy and the overall website design is easy to use.
It's been a great experience buying in dhgate, great products, and best of all is that your purchase is protected against scams. Definitely a safe place and i will always recommend to doing business with Dhgate.
From my experience so far I have not had any problems with site
Delivery on time and Perfect service if there is a problem. Communication is fast and correct.
DHGate is one of the best shopping platforms I have ever used. Clients are always first priority here. If sometimes I do not receive my order - I always get a refund. The sellers on DHGate are great too. I am really happy with everything.
Nice site.
The only bad thing is that when you think oh this is a nice price you want to buy it you have often to buy more than one thing. But overall it is a really good site.
We purchase on DHgate for our business a few times per month in bulk. The website is easy to use with good sellers, we are never disappointed and if there are any problems DGhate staff sorts it out. Highly recommend DHgate for a good buying experience.
My experience with dhgate is very good contact a great big help, I am very pleased have used a translation of the Polish
I always use DHGATE for bulk and single items i am looking for for the best price.
Good variety, plenty of choice and different prices according to quality.
Shipment is some time taking to long, others ways everything is fine.
The best shop in the web. Very cheap produsts, also good quality, nice support and fast delivery. I recommend to everyone!
Dhgate works very bine as mediation between buyer and seller, beside being a web very clear with the orders.
I have been using dhgate for more than 1 year now and I can proudly say that I'm a happy dhgate customer.The search results are relevant, the sellers are experienced, the shipping is fast and the product is as described. What more can I say?
Easy to use and buy, products need a little organization but thats due to the sellers descriptions
The system is improved to maximum, the customer care is satisfying and the speed of shipment and delivery is remarkable. I can recommend this site to all users of Aliexpress.
This is a great online service. Great deals, I've told all my friends about this company. Love it
I had a pleasant experience, from the selection to the tracking of the process.
I highly recommend dhgate
It took almost 30 days from order date, until I received! I messaged the seller at least three times to ask about the package and got no response. Although when I FINALLY received the glasses I was very pleased with the Styrofoam protective packaging and the glasses were spectacular! They came with a case with correct design w/ a built in clip, dust cloth with emblem, as well as a tag featuring branding. The seller finally responded the day I received the glasses explaining it was a longer wait because of certain holidays, by was very friendly. I would love to buy more of these glasses, although I need to talk to the seller about getting a discount for ordering a lot instead of just one piece and because I wanted so long for my last package.
Everything on this page is nice, custom service is fast, product description is nice and clear, Payment go smoothly and secure. If have problem with. Something online agents are always there. Very satisfied
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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