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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Dhgate are Superb
September 23, 2016

I love Dhgate because when i have a problem, the dhgate resoution center are very good, I love dhgate because on this website are a lot of gadget, or High-tech

Date of experience: September 22, 2016
Turkiye
1 review
0 helpful votes
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Mükemmel
September 23, 2016

Başarılı bir site eylenerek alışveriş yapıyorum

Date of experience: September 22, 2016
Italy
1 review
0 helpful votes
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I received a knife full of scratches and cracks between the liners.
I deleted partially scratches with abrasive paste but the cracks remain.
It was simply a better quality control to make a good product.
Other 4 folding knives purchased on dhgate were perfect.

Date of experience: September 22, 2016
1 review
0 helpful votes
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I was scared about ordering online. But overall am so happy. The product came faster than expected. As the seller described and at a very good price

Date of experience: September 22, 2016
Spain
1 review
0 helpful votes
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Muy satisfecho
September 23, 2016

Dos disputas recientes me atendieron muy bien, seguire comprando en dhgate.

Date of experience: September 22, 2016
Ohio
1 review
4 helpful votes
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Horrible
September 24, 2016

The shoes took two months to actually get to me then when I finally got the shoes the color was off I mean a all around bad shoes seller is no good don't recommend no one to buy from this seller

Date of experience: September 22, 2016
Washington
1 review
0 helpful votes
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Great site
February 17, 2021

Good products great service and aftercare will continue to use

Date of experience: September 22, 2016
Norway
1 review
0 helpful votes
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Excellent service from DHgate
September 23, 2016

All the way from China to Norway you have given the best service, good information and fast delivery. The clouds are of good quality. I will deferentially use you again:-)

Date of experience: September 22, 2016
Bahrain
1 review
0 helpful votes
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Lovely Seeds
September 23, 2016

I like the seeds, I have plant it and just start grow.

Love it

Date of experience: September 22, 2016
GB
1 review
0 helpful votes
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Potentially brilliant
September 23, 2016

A brilliant money saving site if your prepared to really search and compare. And check everything very closely, as one sellers sizes are different to the next. You do need to be patient.

Date of experience: September 22, 2016
DHgate C. DHgate Rep
over a year old

Hi Dean

Thank you for your feedback. Let us know if you have questions or concerns about your orders here on our website.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].

Regards,
Sil
Customer Service Center
DHgate.com

Washington
1 review
0 helpful votes
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Awesome products best prices good glass thank you guys so much i will definitely come back

Date of experience: September 22, 2016
NL
2 reviews
0 helpful votes
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Perfect and safe transaction
September 23, 2016

Easy payment. Quick delivery. The price of the items is about 1/3 of what they cost here in the local store. Delivery within 3 weeks.

Date of experience: September 21, 2016
Pennsylvania
1 review
0 helpful votes
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Safe and great experience with DHgate
September 23, 2016

I've now bought 5 different items from DHgate, it has been a great experience and the products so far have been top notch, love how easy it is to shop and communicate with the sellers, will shop again.

Date of experience: September 21, 2016
Switzerland
1 review
0 helpful votes
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Good experience
September 23, 2016

I have good experience, good communication, the tracking is very clear. Money is released when we received the goods

Date of experience: September 21, 2016
Malaysia
1 review
0 helpful votes
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Services very good
September 23, 2016

I am satisfied with DHgate service. I have bought few items from DHgate and they never fail to deliver. Continue you service. Goo nod job.

Date of experience: September 21, 2016
Peru
1 review
0 helpful votes
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Best Experience ever!
September 23, 2016

Dhgate is a powerful website to offer more items to buy at great price.

Date of experience: September 21, 2016
India
1 review
0 helpful votes
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Awesome
September 23, 2016

This is an awesome sight and we would recommend all those who would love to increase their business to buy from DHgate, they are really genuine.

Date of experience: September 21, 2016
New Mexico
1 review
0 helpful votes
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Top Rated Site And Great Service
September 23, 2016

I Have Been Buying From This Site For Awhile Now And So Far It Has Always Been Good Customer Service And Great Suppliers That I Have Found. Keep Up The Good Customer Support And Quality Service. Thank You!

Date of experience: September 21, 2016
Canada
1 review
0 helpful votes
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Easy & Helpful
September 24, 2016

I find it easy to order. When I have any disputes or problems, DH Gate customer service is there to help

Date of experience: September 21, 2016
Canada
1 review
1 helpful vote
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They suck
September 24, 2016

I had the worst experience with them because they take your credit card number so you have a prepaid credit card take your order say they shipped it out turn around and cancel it three days later and you do not get your money back so it is a scam

Date of experience: September 21, 2016