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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I always enjoy shopping on DHGate because I can find the best deals on items that I didn't know I wanted but I just can't do without.
Great market place for everything we need, the product was good and usefull as promise, the handling was reasonable timely manner, and the service + dispute handling was fast and helpfull
Paid a solid amount of money for a great looking product, very satisfied with the product and will be placing another order very soon.
I have purchased many items from dhgate and each transaction has been easy. If I wasn't 100% satisfied with the item or it was faulty then these issues have always been sorted out. I will continue to use dhgate regularly.
Memory Geek from DHGATE sent me $76.00 US DOLLARS worth of memory cards that are all faulty! When I asked for working units to be sent this seller became aggressive and offered me $40.00 US DOLLAR compensation which I declined. I sent photo proof that the units did not work and asked for my money back. Memory Geek was abusive again and did not help with this problem at all. I still have not received a refund and the goods I bought from Memory Geek are useless! I will never buy on DHGATE again. Be careful with your money on this site! DO NOT buy anything from "Memory Geek ". It will be at your own risk. I wasted $76.00 dollars. Very unhappy.
Compared to similar apps or sites, DHGate is by far my preferred shopping destination. The vast amount of items, quick shipping time, and fantastic customer service give it the decided edge over the others. Whatever I'm looking for at any given time is readily available at a wonderful bargain price.
I've made a few orders and will certainly without hesitation be doing several more in the near future.
She was a very helpful and good person to have as a customer service representative
The site has a good navigating and shopping platform.We love the buyer protection policy.
I did Order on several occassions on DHGate and had every Time good and secure Transactions. Even if an Ordered Item was not delivered, my Money has been given back and refunded to my Account. Most Sellers try everything to do a good Buiseness and depend on a good Feedback. Even after Sale things can be cleared out. Service and Help from DHGate is Life for 24/7 there to help. And they do in Fact help...
Thanks!
I am very satisfied with my shoping experiance on DHgate. They are efficient, trustworty and excellent partner in the world of online shopping!
Ordered my wedding dress it came early and exactly what I ordered in the exact size I ordered!
As awsome as your assistance is, it would only apply after I receive my purchase.
This was my first time ordering from DHgate and each of the items I ordered were exactly as I had hoped! They were beautiful.
DHgate is offer great value products with reasonable price, free shiping and good quality. Very recommendation Dhgate
I am using DHgate as a buyer since more than two years now, and I probably placed 15 or 20 orders so far. Initially I was a bit skeptical, as I am based in Europe, and most items are sold from FarEast, anyway I am really happy with their service and the wide range of product sold at very good prices
DH Gate has always made sure I was happy with purchase, or they go out of thier way to make it right. Great job guys.
A shopping experience which I had with DHgate was one of the best in my live.
Firstly I would like to mention that I was a little bit worried at the first time when I was making an order, because I still didn't know how the interntional shopping works. I dindn't know if the product was going to be delivered from other continent to my home. However, finally resulted that there was no problem, and the package was send on the same day that I paid the money, and within 12 days I have it in my home. It was very quick, because an estimated time was 30 working days. I was totally suprised and so happy.
Therefore I decided to make more orders. The seller was very helpfull with selection of the best products and gave me very good prize. The quality of all the shoes that I bought on DHgate was fantastic. I would recomend to everybody making a shopping on DHgate. Surely I will come back to make a shopping in this DHgate, because the shippment is very quick, customer service garantee me 100% of security, and the quality of the products is the highest one.
Thank you for everything
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Lee,
Thank you for providing the order number, I understand your side on this issue. We suggest that you file an Aftersale dispute so that we can help you get a resolution on this issue.
Here are the steps how you can file an Aftersale dispute for this order:
1. Click on "My DHgate" link found on the upper right part of the homepage.
2. Click "My Orders" on the left side of the page.
3. Search your order number.
4. Click on "Open an After-sale Dispute" button at the right side of the page so that you can fill out the dispute page.
Please select the best reason for your concern and provide a valid evidence to build up your concern, this will help us in mediating your issue successfully as well as for us to give you a favorable solution. You can check this link for guidance on what are the valid evidences that can be provided for different claims: http://help.dhgate.com/help/buyerhelpen.php?artid=BD4E28A5B7AEEB64E04010AC0B647863&catid=3303#help_php-searchmiddel-3
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com