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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Another great purchase for dhgate - fast and efficient service and offered by dhgate coupon 5 $ - DHgate is best
I ordered an ultherapy facial machine for $622.92. Five days later received a package directly from Hong Kong with a hand massager, Immediately, I tried to communicate with DGgate and there was a numerous steps to follow, open a dispute and wait for the decision and so on. I decided to sent the package back to the shipper and paid $72.00 for shipping and tracking package. Honestly I got scared. I called my credit card and cancelled payment.
Please learn from my experience an do not order a thing from them!
Todo perfecto. Los precios son muy buenos y cuando he tenido problemas me lo han solucionado rĂ¡pido.
Muy recomendable.
Always great products and fast delivery! I'm very happy with my purchases on DHgate. Thank you very much!
I love everything about this site. Many items to choose from and it is awesome quality for the price.
I ordered a fews things on Dhgate, cheap and fast as always... i'm very happy customer, i strongly recommended this website!
One of the best buying experiences of my shopping year 2015 to 2016.
I can fully recommend using DHgate - the service has a lot of items, lots of sellers and offers great customer service. I also appreciate the fact that buyer is safe when doing a transaction.
I am new to DHgate and wasn't sure how my experience would be, I have purchased a few items now and they have been great quality and the sellers have been fantastic also. DHgate is now my website of choice for purchasing wholesale items for my business. The website is easy to use and I feel safe using my pay, ent details. Thank you DHgate
I am satisfied with DHgate site - whole ordering process was very simple and fast. Just one unexpected "detail". I paid more money because of transfering to USD - around 20 more.
First time using DHgate and it was easier that i thought. Recomeded it to other's too.
I did shopping many time from dhgate, orders are perfect matching their descriptions, delivery on time and buyer protection is the best, you can shop their without being scared of getting scammed.
I picked out dresses for my bridesmaids and loved the look of them. I ordered 1 dress to be sure on quality and sizing. When I received the dress I was so excited. It was fabulous. Fit was perfect. The dress had a small train on the back whic made it soooo classy. I then ordered a further 3 dresses and they arrived within 2 weeks. Delighted. But when I opened them they were different. The fit was different there was no train on them... I was so disappointed. These were for my bridesmaids my wedding... and now I have to go and buy more dresses. Not a happy customer!
Hi Zeita,
Thank you for providing the order number. It's great to know that you are communicating with your seller about this issue as the shipper and supplier, our sellers are also willing to resolve issues with the transactions as long as they are notified about it.
You have an option to request for a refund or a replacement, if you'd like to get a refund please ask them to send you a message stating "I agree to give you a refund of $***", once done please contact us back and we will have it arranged for you. If you'd like to get a replacement, please ask your seller for the replacement tracking number so that we will be able to track your parcel from time to time.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
To work with the DHgate than Aliexpress. The only thing that raises some of the problems with the prices that the sellers are asked to pay. So from experience I can say when ordering large quantities of goods have to write the seller and ask the exact price. The website DHgate should take some of the blame sellers for inaccurate and accurate categorization in the order of the goods. For example would be in the order of ballpoint pens you can choose the color of the core refueling. This is necessary every time to write the seller.
But in General, if you operate a website DHgate with big consignment of goods - it is convenient!
Even though some of the product were not so good in quality meaning, the overall service provided by DHgate.com was excellent (24 hours assistant service and dispute agents for problems solving)
DhGate is great. There are quite a few sketchy sellers and a few flaws with how they run things. (example: sellers can receive Your order for an item they don't even have in stock then cancel it to show that they have another order. But, since they cancel it You cannot leave a review for this.)
Shoes reached me quickly they were good quality and buyer had great Communication I recommend using this buyer. I will
Easy transactions, good customer support and peace of mind
Inside DH I found the better sellers to do business, also I found better quality products, modern and utility
I love to look and shop on dhgate better than other sites I have used.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Nilsa, We are sorry to hear about your experience. We checked your order and you have not filed a dispute, please make sure to file a dispute if you have any issues with your order so that we can assist you in resolving the issue. Evidences are needed in order to build up your claim and for us to mediate on this issue successfully. You have mentioned that you returned the item to your seller, please give them the return tracking number in order for them to check the parcel in their post office. Please file an Aftersale dispute and request for refund, on our end this order is still paid. 1. Click on "My DHgate" link found on the upper right part of the homepage. 2. Click "My Orders" on the left side of the page. 3. Search your order number. 4. Click on "Open an After-sale Dispute" button at the right side of the page so that you can fill out the dispute page. The dispute will be mediated after 24 hours since it was filed at the same time China is observing its National Day this October 1 - 7. As such, there will be delays with shipping companies, the sellers and DHgate. The mediation process can be started on 2016-10-10 which is the day that everything will be back to normal. We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected]. Regards, Sil Customer Service Center DHgate.com