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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I have been a long time shopper on DHGATE and have been very happy with the place. No better place to get great deals and always have a wonderful experience.
I opened my MXIII 4K box today. It is quite easy to set up the box. It only took me a couple of minutes to hook up it up and get into Kodi.
The option to automatically load Addon is a convenience. But I didn't find it work properly. It caused Kodi to hung on exit.
I also can't get my unit to come out from Sleep. Have to unplug and reconnect power to reset the box.
The box is also a little slow in establishing stream download.
Other than the above, the box works quite well. Video and audio quality are quite good and stable.
The order was completed very quickly and delivered as described and received very quickly. All worked well and no problems. Store was very good at assisting regarding other items.
Just received my very first purchase from a Seller on DHgate and despite my initial hesitations I must say it was a very pleasant shopping experience. Signing up for an account was very easy, navigating the site just as easy and the amount of items offered is incredible.
Buying and making payment was smooth and I like how DHgate makes it simple to communicate with Sellers before, during and after purchases. DHgate takes care of you with really good follow-up communications and they have a very good system in place to help ensure you get what you pay for - they only release your payment to the Seller (escrow) when you receive and inform then you are happy with your item!
As DHgate is only a shopping platform with thousands of Sellers, it pays to do some research on the Sellers you're buying from, ask questions and compare carefully. And if you do that, you will have a great shopping experience just like I did. WIll definitely be buying more from DHgate!
Excellent service. Product was well packaged and delivered in a timely manner, well before the expected date. Updates were available. Overall a great shopping experience and user friendly site. Kudos to dhgate!
For the moment being i had an awesome experience with dhgate, hope it goes on.
Ordered RayBan sunglasses. We came quite smart glasses original brand with all provisions of the attributes. Everything is high quality. Fast shipping. I'm happy. I advise everyone to buy in DHgate
I have purchased wedding jewelry for nearly everyone invited to my event for less than 2 pieces would have cost me at the mall for same or even lower quality.
I had a question on how to handle an issue that arose with one my purchases. Nena assisted me and was very helpful. Her insight provided me the best approach to resolve the issue in a manner that's positive for both the seller and the buyer. Thank you Nena.
THIS SITE IS FULL OF CROOKS AND LIARS! STAY AWAY. I MADE A PURCHASE AND HAD A PROBLEM AND SPENT ALL NIGHT TRYING TO RESOLVE IT. THERE ARE NO SUPERVISORS AWAILABLE AND THE CHAT TEAM GIVES YOU FALSE INFORMATION AND LIES TO YOU. NOW I HAVE TO CALL MY CREDIT CARD COMPANY FOR A CHARGE BACK. THEY TELL YOU THE SELLER WILL BE PUNISHED AND YOU WILL BE REFUND. ALL FALSE. BUYER BE WARE!
DH Gate a lie after lie after lie, a bunch of Chinese crooks. I am telling you disgusting DHGate people, a day when you go for a bankruptcy is going to be the happiest day of my life.
You can find exactly what you are looking for you just have to know what exactly it is you are looking for but not in such an obvious way.
I've ordered gifts for my children several times. The sellers provide tracking numbers and I'm easily able to keep up with where the shipment is and when it will arrive. Many times they arrive quicker than expected. I also like that they hold my payment and don't release to the seller until I confirm the items are received, are in good condition, and as described on the site. It's also easy to communicate with the sellers through their site and their dispute resolution process gives me confidence shopping here.
DHGATE is excellent way to buy from varies vendors knowing your protected from fraud, bad products or bad vendors.
I love this site, it is awesome, they have so much of variety of products, quality and price.
Total value for money.
The customer care is very quick in responding and they take ownership of the products we buy.
I highly recommend this site.
Great customer service! The best sellers on the internet!
They have many great sellers (check seller ratings before ordering) and they also have very good customer service. I have been using them for over a year and will continue using them.
I bought a pair of sunglasses that looked amazing. They were very high quality and really cheap. You can't beat it for the price! Waiting a little bit longer for shipping is worth it for the discounted prices!
The dhgate customer service helped me with my problem and got it quickly resolved.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Elizabeth!
We are sorry to hear about the experience you had with your order. We looked into this and we happen to notice that you have opened a dispute for this before. However, the analyst decided to release the payment since the package you returned to the seller was sent back. We also see that you have sent a message to the seller but was not replied to yet.
Since the seller has not responded, we will be coordinating with our Seller team so that they can call the seller and, urge them to respond and cooperate with you on your refund.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Samantha
Customer Service Center
DHgate.com