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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Tons of nice staff in unbelievable low price.
Service is better than ebay,
Excelente experiencia, buenos precios, variedad de productos, vendedores confíables, la resolución a los conflictos es rápida, debería haber un envío más rápido como en Aliexpress
I am still new on DHgate compare to other shopping sites I purchased items from. Yet I have managed to get over 274+ USD items, successful deliveries. Within 5-25 days average delivery time. That's very fast if you are in Maldives.
Better than alibaba as I can use my amex card with all merchants and collect points and better piece of mind with the buyer protection just love it i will be useing it a lot more. Thanks DHgate from George
I am only giving a 3 stars since I am having a major issue with one of the sellers and not getting any response back. Most of the time I have gotten my shipments very fast and they have turned out great however this one is making me think twice about purchasing anything else.
Hopefully this is something they can fix when it comes to their sellers.
Bought a few things from here so far and always recieved items very quickly and for about half if not a third the price I can get it here, always chose sellers with good feedback scores (just like other websites) and havent had one problem, would recommend to anyone just make sure you find good sellers to buy from.
This site dhgate are the best,, they are always there for U, and always help you out whenever you have problem with their seller, they are just nothing but the best, they also sale quality things i love their products and i recommended.
I am very satisfied with the service rendered to me, I received my item as ordered and no complaints at all. Keep up the good work.
Have been using this e-market just for a year and have had no trouble so far. A promising service, reliable customer support, and what is more important, it serves for the entire world. Even for the countries like Tajikistan with pure postal services, deadend transport system, high tariffs and so on, deliveries are mostly prompt. Did not have a chance to use it from the West, but no doubt, this market will serve even better! Good job, folks!
I have purchased many products from this site and have had great times with all of them. It's a very reliable site with great customer service.
This is my second time ordering from them. Both times I ordered a smartphone (Note3 and Note5). The first phone was GREAT! This time not so much. The speaker doesn't work and I have requested a REFUND or REPLACEMENT but I never recieved either. Thats $80 down the drain. NEVER AGAIN!
Hi Shay!
We checked order 242411787 and we can see that you have completed the order already even if you still have complaints with it. The payment has already been released to the seller.
If you wish to request for a refund or replacement, you need to open an after-sale dispute. Please use a computer for you to successfully submit the dispute and provide the necessary evidences.
Here's how to open the dispute:
1) Log-in to your DHgate account. Click "My DHgate" on the upper right corner.
2) Click "Completed".
3) Find the order number.
4) Click "Open an After Sale Dipsute".
Riane
DHgate
I use this site for ordering all kinds of things, from make-up to art supplies, and clothing. Typically it takes less then 2 weeks to arrive through Epacket - cant beat DHGate, I use them over Alibaba every time!
Made one purchase so far and i'm very pleased. I will buy more for sure! I was not sure at first but the site is legit and so are the sellers there!
DHGate is a great, easy to use website or app that lets you buy pretty much anything from suppliers in China. The site is well categorised and I have found some high quality products at prices far below those in UK shops. I have yet to be disappointed by a purchase.
I found the product I needed at the best price, fast operation. Very happy with this purchase.
I am very happy with my order and with order from this company again
Fast delivery by the seller. Product as described. I will use dhgate more often!
I have been using DHGate for a couple of years now and it has been mostly a rewarding experience. The prices of vendors are generally lower than on Alixpress (at least for e-cigarette supplies) and I have found a few vendors that I have made many repeat orders from. Their payment system protects you from outright scams which is a plus.
Can't complain. They are top notch place for shopping and they have great service and protection for whatever you buy
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Hi Stacey,
Hi Stacey,
Thank you for your feedback. Please provide us your order number so that we can check the order details and see what we can do to resolve this issue. China observing its National Day this October 1 - 7. As such, there will be delays with shipping companies, the sellers and DHgate.
Please give your seller until after the holiday to respond to your messages since they are unavailable right now. You can read more details about the holiday on this link: http://news.dhgate.com/announce_en/3CBFCB785EEDC1ADE053796415AC3B4D.html
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com