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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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ME ENCANTA COMPRAR AQUI Y EL TRATO ES SUPER INTERESANTE, SI TIENES UN PROBLEMA SE SOLUCIONA RAPIDAMENTE Y EFICACES
I already used over 5 times.
Found great products and seller!
I'm enjoying shopping and transaction on DHgate:)
And, very safe site, so I can recommend!
Very happy Shopper enjoy buying from dhgate and if something goes wrong they resolve it quick and fast very happy and satisfied with everything
Ive had two carbon bike frames now, cant fault them, one is three years old(20,000 miles)no problems, 2nd. One just recieved and building up, really good frame. Must contact seller to let them know how pleased i am with frame/bars/saddle. From ordering to recieving took 28 days, very good packing in strong box.
Shopping in the store dhgate are very simple and enjoyable. If the purchase of a problem occurs, I know that I can always count on help from striny employees dhgate.
Very Nice Help from support everytime again if i need help: ;)
I got what i wanted in a short time and it was even better quality than i expected. 5 stars
I have purchased over a two dozen items through DHgate over the last few years. A few shipments had problems which the sellers immediately remedied. I just placed a few more orders.
Its good experience but some link from message wont open need to work on linking pages properly.
AF1 shoes are good quality and look just like photo. I normally buy a US size 7 in womens shoes, but I bought a 6.5 due to measurement guide on the listing, and they fit well. Arrival time was 18 days. Some minor differences from the origional/real AF1 shoes, includes- logo on the tongue, stiching around the laces, and metal piece on the laces ( which is more like an aluminum). BUT I love them!
I use the services of several stores. But I especially like two. It Wisdom888 and associated with him, Eudora. They are distinguished by a large selection of goods, and constant updating of assortment. Sellers are polite and always ready to give necessary explanations. And the prices are reasonable in these stores. The quality of the purchased goods until I have had no complain Goods are always carefully packed and sent to the buyer without delay. In the photo one of the purchased goods in these stores.
I was sent another doll and took a long time I arrived
Un très bon service, un envoi rapide. Je recommanderai avec plaisir.
Real helpful... when it come to provide information about your ordering product and i trust DHgate compere to Ebay and i will give my whole support when i will receive my product...
My bag came on time. Impeccable quality. Great seller with great communication, really happy I was able to find her.
Hi Kimberly,
Thank you for your feedback! We're looking forward in doing more business with you!
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
I maked some order and in two case I received bad product.
(or not as describe)
I try to talk with the seller but he lie to me.
Then I contact the after sale service and I receive my monney back:-)
I got exactly what I order. It wasn't broken or anything. The box was a bit messed up. The only problem I had is the time it took for the item to get here.
I have bought a few things with DHgate now and although delivery takes a little longer, I haven't had any problems. I do wonder if the shoes are authentic even though they come in either nike or asics boxes because they don't seem identical to the brands sold in store and none of the online suppliers would answer the question.
I've had 2 really bad experiences with dhgate which have left a horrible taste in my mouth. Right now I'm trying to get something resolved and after that I will delete my account. If I could give the a zero I would
Hi Armon!
Please communicate first with USPS or your local post office since they are the one who handled your package for delivery. The tracking numbers are LT161811518CN and LT161811535CN.
Once an order is shipped, the tracking number is uploaded on your order details. Please check your account under Shipped.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
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Hi Amaury,
Thank you for providing the order number. We checked here and you have already confirmed the delivery of the goods on 2016-09-25, do you have an issue with the item that you received? Your seller used Epacket courier which normally takes 6-23 days however this is only estimate, the courier cannot give the exact delivery date.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com