On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was a good experiences to help me and track the article and help me to do a refund it was the best idea to do. I want to thanks April for helping me a lot with my concern that everything is ok now.
I have trouble with payment status for first order.
But customer service directed me very well.
Thank for dhgate customer service
This is a great place where you can find everything your looking for at a great price. Overall very pleasant experience the only downside is that our chinese friends don't speak perfect english and some time this can be a pain.
Im using this website for over a year now, about 99% of the sellers are very good and trusted, just check the feedbacks..
I am very satisfied with the quality of product and the service.
I was nervous about trading with china at first however once I discovered DHgate I thought I would give it a try. I found the process to be easy and straightforward and the guarantee made me feel secure in the transaction. I would definitely recommend.
Information on the website, search possibilities, communication with the seller - it was all a very good experience. Also, the shipping itself was very quick, received the goods from China in Holland within a week. I like the setup of DHgate very much: accessible, easy to use, really powerful. Keep up the good job!
It quite good to buy direct from China through DHgate though sometimes little bit confusing with the seller and the customer service.
I mean, if someone disputes items and report seller for gave false tracking number, you guys should try to track before make statement that the seller already give tracking number. We aren't blind that much so can't read that false tracking number.
DHgate Customer Service has been very responsive when I have had issues, though I still recommend people first contact the vendors. Most are very responsive. Still, DHgate has procedures through which buyers can present the issues to be resolved and the people are very friendly.
One suggestion for communications is that you do not use nuanced language, as the computer translation may be confusing. I simply state the issue and offer a resolution, which the system offers.
I have been dealing with this site for over 5 years with no problem. I recommend this site for anyone to get things at a great price. Just search the site well to get the best price
She gave me all the information i needed and now i am worry free!
Looked just like the picture! Extremely fast shipping(only took a week) and great communication. Order *******
Have been very pleased with every order from DH Gate! The shipping is usually remarkably fast and the follow up from each vendor has been great. I will be doing a lot of holiday shopping from DHgate, getting excellent gifts at even better prices.
Just plan for the shipping dates, and you will have a great experience. The orders will usually come will ahead of schedule, but if you do not count on that happening, you will not be disappointed.
An excellent site with fantastic prices, although things take a little longer to get here it is worth it for the steep savings.
Normally my orders are delivered very fast. This order took a little bit longer, but its worth waiting. The quality is very good according the price.
Very satisfied with DHGate.
+ Excellent color, not get lost in the grass
+ Good in the hand
+ Suitable size me
+ Excellent price
+ Blade sharp right out of the box
+ Fast Shipping
If I could give them a zero I would, but I can't so they get a 1. I ordered a dress from them in august of 2015, I have never recieved my dress. I needed it for my brothers wedding I was the maid of honor, in the end I had to wear a black dress from my closet. I even put a note on my order I need this dress asap it is for a wedding in october. I ordered the dress 2 months ahead of time knowing shipping would take a while. I never recieved the dress before the wedding, I wore what I had and the bride was not happy. I got over that and thought I will use the dress for christmas pictures when it arrives. It has now been over a year and I still have not received my product. I have attempted to dispute the matter, in a kind way by emails, but I have not received my product or my money back. They sent me several emails asking me to reveiw the product in which I replied I can not reveiw a product I have never received. They have not attempted to fix the problem, and this is not the only item I have not received, there were two more items which never arrived. I have ask for a refund, and I have ask for my items. I have been beyond patient and polite. Do not order from this website, some orders may be fantastic but others you may never see.
Hi Miranda,
We are sorry to hear about your experience. We checked your order and this was already closed since 2016-02-28 08:17 and no disputes were filed formally on our system. The tracking number does not generate any shipping information in the tracking site. For your future reference, please always make sure to file a dispute for orders which you do not receive so that we can immediately assist you in resolving the issue. To set proper expectations, we can no longer handle this issue since this is already out of the Scopes of our Aftersale Service. Please send a new message to your seller and ask them to leave you a message stating "I agree to give you a refund of $***". Once your seller have indicated this, please contact us back and we will have this arranged for you.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
I HAVE BOUGHT SHOES AND WEEK LATER THEY ARRIVE HERE IN UK. DHGATE UPDATE THE TRACING DETAILS EVERY DAY. THIS WAS MY FIRST EXPERINECE WITH DHGATE AND IT WENT VERY SMOOTLY
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Tanuki!
Thank you for your feedback. Regarding your concern, we are not able to track your order beforehand because it is the seller who uploads the tracking number and they are required to for your order not to be canceled. And there is a timeframe for the tracking numbers to be updated online. You are also given a notification for this on where to track your order. You may communicate with the seller first if you have problems with the tracking so they can check this with the courier.
If the tracking number does not work and is already beyond the timeframe, that would be the time you can open a dispute to request for a refund or reshipment. And within this period, your payment is safe and is still handled by DHgate until this is resolved.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com