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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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I simply put in search engine what I was looking for and up it came.
DHGate always delivers for me.
Everything I purchased from dh gate has been excellent! Thank you!
I've been looking for badminton reels everywhere, and they're pretty expensive when I could find them. Eventually I found dhgate, they saved me a ton of money, they do a good job of monitoring the transaction and making it safe for the seller. I live in Arizona and I think it got here in just over two weeks.
For me dhgate is the best way to describe service and quality products. Dhgate is very easy to use in the app and that makes everything very easy. No other way for me than dhgate
My last pair was suppose to be Navy Blue, But when I checked out it said Blue/Red which made it look like I didn't pick my color, Ended up getting Red sneakers that I already ordered
I ordered a jersey and expected it to come in about 3 weeks. But to my surprise it came in only one week which is incredible for international shipping! I am sure to make more purchases on DHgate and am beyond pleased with the transaction.
All perfect on this website. The shipping was fast and i trusted 100%.
Very good products, shipping fast, my punctuation outstanding
Great price, fast shipping and I am absolutely thrilled with the item I purchased.
Dhgate.com is an amazing company with fantastic products, great service and excellent prices. I highly recommend this company for everyone.
My experience has been fenomenal, im from Venezuela im always concerned on this kind of stores but dhgate is serious and never dissapoint
I purchased a number of items from this site and couldn't be more pleased. Items were as described and reasonably priced.
Shoe is such good quality unable to spot any real differences in shoe
I bought my first item and never received it and only about 2 months if nto more later i had to raise a dispute. My issue is with the buyer which unfortunatelt for DHGate ruined my first time experience with DHGate. In terms of customer service from DHGate they were extremely helpful along the way with my dispute.
Hi Nicola,
Thanks for your review. We are sorry to hear that you did not receive your order yet. Please provide us with the order number if you're still having issues with this purchase so that we can assist you in resolving it.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
June purchase an item needed for medical problems. I waited a long time and finally this day I had time to review DHGATE. I discovered I had a response from the seller, and as I have no experience on issues of international forwarding delay in discovering that the purchased item had been returned to the seller a month ago.
Janna Marie solved my problem in 15 minutes, and I look forward to the reshipment.
On last 4 years, i've been purchasing on dhgate. Its very reliable.
I found many products at DHgate for a reasonable price I just could not find any where else.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Linda,
Thank you for providing the order numbers. For these issues, we suggest that you file an Aftersale dispute so that we can assist you in resolving the issues.
Here are the steps how you can file a dispute on this order: 1. Click on "My DHgate" link found on the upper right part of the homepage. 2. Click "My Orders" on the left side of the page. 3. Search your order number. 4. Click on "Open an After-sale Dispute" button at the right side of the page so that you can fill out the dispute page. Please make sure to use a computer since this is the most compatible device and google chrome as your browser for the photos to be attached successfully. Once the disputes are filed, our team will contact you after 24 hours to start the mediation process.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil Customer Service Center
DHgate.com