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DHgate

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Always a pleasure to buy from DHGate
October 12, 2016

I start to buy from DHgate 1 year ago... and i find almost all the time good sellers... And only for 1 order, i recived different items, but DHGate resolve the problem quickly and the seller refund me... So, keep up the good work, DHGate!

Date of experience: October 11, 2016
Florida
2 reviews
0 helpful votes
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Excellent service
October 12, 2016

The customer service is excellent. I spoke with Lorie and she was so kind and helpful. I love this company :)

Date of experience: October 11, 2016
Italy
1 review
0 helpful votes
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Ottimo per lo shopping
October 14, 2016

Ho fatto alcuni acquisti dal sito
La compravendita รจ stata semplice.
Abbastanza soddisfatta.

Date of experience: October 11, 2016
Pakistan
1 review
0 helpful votes
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Overall DHGate Review
October 12, 2016

Apart from some of the sellers, overall experience of the website and their customer services is very good and I would recommend this website to anyone without any kind of hesitation.

Date of experience: October 10, 2016
New York
1 review
0 helpful votes
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Thank You
October 12, 2016

Your employee Janna was outstanding in helping resolving an issue with a item.

Thanks again
Janna

Date of experience: October 10, 2016
Jordan
1 review
0 helpful votes
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Great customer support
October 12, 2016

I purchased several items from this site and I found that they have great customer support that will help you actively and try to solve your issue and even refund you if the seller doesn't resolve the issue within the given time-frame.

Date of experience: October 10, 2016
Arkansas
2 reviews
0 helpful votes
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Lorie is the best!
October 12, 2016

Lorie was able to provide me with all of the information that i needed to get my problem solved. She was also able to go above and beyond and help me locate products with their best sellers so i don't have any further issues. I am very pleased with the experience.

Date of experience: October 10, 2016
India
1 review
0 helpful votes
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DHgate is truly amazing
October 12, 2016

My experience with DHgate has been truly amazing. The product received are of pretty good quality. If there is any issue, DHgate make sure you don't lose your money. So your money is always safe if you are buying from DHgate.

Date of experience: October 10, 2016
Canada
1 review
0 helpful votes
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Good looks
October 12, 2016

I love the selection of apparel and especially the prompt service is confirmation and shipping.

Date of experience: October 10, 2016
Florida
1 review
0 helpful votes
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Bought a few things on there, so far so good. Great experiences, good communication, fast shipping and the item is always as described.

Date of experience: October 10, 2016
India
1 review
0 helpful votes
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The site is awesome and I always do my online shopping using DHGATE since its user friendly. I never faced any negative issues while doing shopping as the customer support is always reachable for any help. I have purchased so many products from many sellers and the experience was really good and i like to deal with DHGATE sellers as they seems to be more professional. Thank you DHGATE for making my online shopping easier.

Date of experience: October 10, 2016
Austria
1 review
0 helpful votes
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Good Shopping Experience
October 12, 2016

Registered to order, ordered at attractive price and received goods fast- what else to ask for?!
Recommened

Date of experience: October 10, 2016
Spain
1 review
0 helpful votes
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Comprar En DHgate
October 12, 2016

He comprado varias camisetas de futbol con una calidad muy buena a un precio inmejorable y envio rapido me encanta DHgate

Date of experience: October 10, 2016
Italy
1 review
0 helpful votes
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Dhgate beautiful experience
October 12, 2016

I prove this site Dhgate to buy clothes and my experience is excellent because i have on it a lot of choices and also if an item that has arrived is not as you want or damaged, you can open a dispute to get a solution with the seller with the help of dhgate

Date of experience: October 10, 2016
New Zealand
1 review
2 helpful votes
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Customer Service what a Joke!
October 12, 2016

I spoke to Dee, Aplril, and Victor. Victor was the best but the others wouldn't do anything to hello me they tried to blame everything else except your lowsy system. All they could say was i had to wait. I ended up waiting 5 days to get a payment processed. Your systems serious suck!.
My seller who knew about this happening got my shipment reassured while you people were stuffing around. Then when you finally got your $#*! together and let my seller know they shipped within a few hours. You could learn some lessons around customer service from your sellers, and DHGate customer service sucks bigtime!

Date of experience: October 9, 2016
DHgate C. โ€” DHgate Rep
over a year old

Hi Geoff, Thank you for your feedback. Can you tell us what payment method did you use to pay for your order please? There are different time frames for different payment methods. China was observing its National Day this October 1 - 7. As such, there will be delays with shipping companies, the sellers and DHgate. Please provide us your order number so that we can check the details and provide further assistance. We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected]. Regards, Sil Customer Service Center DHgate.com

California
1 review
0 helpful votes
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I always have a great shopping experience with Dhgate.com. The selection is huge and the prices simply can't be beat (with the free shipping option). With that being said never order anything from here if you have a deadline to meet as you never know how long it will take to arrive and clear customs. Also, know what you are looking for in advance as the descriptions are often confusing and misleading, intentional or not.

With those two factors in mind, shipping time and descriptions, I enjoy the value and selection that Dhgate.com has to offer and shop from them regularly.

Date of experience: October 9, 2016
California
1 review
0 helpful votes
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Very Good Business
October 12, 2016

I write this review to let everyone know that dhgate does very good business. I have ordered from them several times without compliant and will continue my online shopping through them. So far so good, I give them an excellent rating.

Date of experience: October 9, 2016
Japan
1 review
1 helpful vote
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Daniel Wellington
October 12, 2016

Needle is short, there is no logo on the crown. Shipping was slow.

Date of experience: October 9, 2016
DHgate C. โ€” DHgate Rep
over a year old

Hi Seiichiro! Please provide us the correct and complete order number. That way, we can check the status of your order and we can provide you the correct resolution to this. We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: [email protected] Regards, Riane Customer Service Center DHgate.com

Chile
1 review
0 helpful votes
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Excellent products and prices
October 12, 2016

I love DhGate! They have everything, the quality is good most of the time, it is easy to navigate and find what you are looking for and the prices are really good.

Date of experience: October 9, 2016
Vermont
1 review
0 helpful votes
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Im a regular customer. Making multiple purchases a month. If you consider yourself a smart shopper, and dont like paying inflated margins to make huge companies even richer, then shop DH Gate for whatever you need.

Date of experience: October 9, 2016