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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I have placed a few different orders with DHGATE. Everything has been just as described and delivery has been much faster thand anticipated.
I love DHgate, I bought a pageant dress from them and the seller I bought dress from was awesome. Seller Soulmate 88 I highly recommend buying from. Any question I asked I had a fast response. Fun to track product during delivery process from across the world. I'll shop again at DHgate.
I have ordered/bought multiple items off of this website, but they haven't shown up since I bought them over a month and a half ago. I have tried to contact the sellers to see if something went wrong and they have not gotten back to me. Some of the order numbers include: *******, *******, *******, *******, *******, *******
On September 09 I order a iphone 7, for $191.00, as of this date November 11, I have not received my phone. Dhgates is aware that the phone was delivered to California, I live in Louisiana. DHL also acknowledged that the package was delivered to California. Whenever I messaged dhgates they said they would refund my money, I am now contacting the proper authorities in an effort to receive my money or to stop others from being scammed by dhgates. I trusted this company to deliver what I paid for or refund me. This was my first time ordering from them, I plea now that if you have never order from dhgates that you do not! This is a foreign country and to me they feel they can scam you without being punished or convicted. So I now ask that you use Amazon or trusted sites that americans use daily. May God have mercy on all involved!
Hi Letasha,
Since you have confirmed the receipt of your order, you still have the option to open an After-sale case for this. Please follow the steps below.
To open the dispute, you just need to do as follows:
1. Click on "My DHgate" link found on the upper right part of the homepage.
2. Click "Completed Orders"
3. Find your order.
4. Click on "Open an After-sale Dispute" link.
Regards,
Samantha
Customer Service Center
DHgate.com
I am very happy with the quality and service from DHGate. They kept me well informed on the shipping and processing and I received quality merchandise.
I made a bunch of deals on this Site and so far everything gone great. The Prices are outstanding low and the Sellers are trustful and fast in shipping. I bookmarked this Site, so i guess i will order a lot more in Future there.
At first i did not believe or trusted dhgate been overseas now i purchase great products and arrives no stealing here very good
Really great site for shopping, and very safe, I am very satisfied
Cannot believe how bad the return policy is, being charged $47.75 shipping on a $77 dollar coat which is too small... NEVET order from this site
Hi Debi,
We are sorry to hear about your experience. We checked your order and it was cancelled and a refund was applied. We found here and your agreement with your seller was for a full refund and you will return the item however, you did not specify that you want to get a refund for the return shipping cost. Our return policy includes returning the item, getting a full refund and the postage refund as long as this is your proposal on your dispute. Since you did not specify that you want to get a refund for the postage, this is the reason why we cannot process it for you.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
Every day i go on dhgate its an incredible website with a lot to offer. The items i order come in great condition and don't take long to get to me and are offered at a very fair price i would definitely recommend to a friend.
I ordered item with order number *******, it should arrived by dhl. 7 days should take. I pay $28 for fast shipping dhl or fedex. Now seller send me message they will ship it in Singapore registered packet mode, it takes about 14 day.
I ordered 20 jerseys from DHgate and they were all very nice. The price was great and the shipping was very fast. I will order again.
After a year of shopping for wholesale deals at dhgate i trust them
Dhgate is really good about sorting out any problems with sellers, and those problems are rare
If you're patient, you can find great deals
Everything i need is there with good prices. I can easily buy glass products and high quality items
Highly recommended
I purchased a couple items from DHgate for me personally the prices were great and the delivery time was very good. I had an excellent shopping experience with DHgate and I have actually bought some other items since my last purchase. I have recommended this to my friends.
My goal was to order several sets of sterling silver earrings and the quality of the jewelry is excellent. Unfortunately, the earrings are_much_ bigger than I expected them to be. For me, it would be useful to have a reference for size in the product pictures.
Hi Dwight,
Thanks for your feedback. We suggest that you communicate with our sellers directly to get more information or photos of the item as the shipper and supplier of the items here on our website. To communicate with our sellers, you can click either the "online chat" or "message" button at the right side on the item page.
Rest assured that our sellers are willing to cooperate as long as there is proper communication.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
Excellent service and such great quality jerseys that always come with the tags on it. I will definitely continue to use DH Gate in the future!
Dhgate is a user friendly site. Great prices, great vendors. 5 stars.
Order the product it was shipped to me in perfect timing. Item was exactly as described.
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Hi Kim,
We are sorry to hear about your experience. We checked here and all orders are in transit except for these 244092992 and 244092996. The first order was delivered in MAPLE SHADE, NJ 08052 which was not your address while the second order was already delivered in BRASHER FALLS, NY 13613 on October 21. You can track these orders on this website: https://www.usps.com. You can contact your post office for the orders that arrived in your country already and ask for the exact delivery date since they are in charge for it right now. Please take note that shipping is beyond our control and this will depend on the courier that you have selected when making the purchase. We suggest that you file a dispute for this order 244092992 since it was delivered to a different address for us to assist you in getting a resolution on this issue.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com