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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

Singapore
1 review
1 helpful vote
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Nice design but quality is average
November 11, 2016

The shawl is a lovely design and colour. But The quality is average. Material is thinner than expected and the thread weave snags easily. But these are not obvious from a distance so it still looks good from afar.

Date of experience: November 6, 2016
DHgate C. โ€” DHgate Rep
over a year old

Hi LT,

Thanks for your feedback. Let us know if you are still having issues with your order so that we can assist you in getting a resolution. Let me try requesting for a $5 coupon for the inconvenience this has caused you. The coupon will be sent to the account you used when you made this review.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].

Regards,
Sil
Customer Service Center
DHgate.com

Texas
1 review
0 helpful votes
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I'm very pleased with your items and price. I'ts all good. Thank you.

Date of experience: November 6, 2016
Singapore
1 review
0 helpful votes
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Review
November 7, 2016

DHgate offers a good service. Punctual delivery, good response from sellers on DHgate.

Date of experience: November 6, 2016
Texas
1 review
0 helpful votes
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I love it...
November 7, 2016

I always receive my stuff on time and they always come in pretty good shape...
I love shopping here also really good quality

Date of experience: November 6, 2016
Georgia
1 review
0 helpful votes
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Good experience
November 7, 2016

I used dhgate for the first time and even though the item took long to receive, I was very satisfied.

Date of experience: November 6, 2016
California
105 reviews
140 helpful votes
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Would repeat and do
November 7, 2016

A great wholesale site, while it is a mixed bunch what you get, it's mostly good. I would say it's in a different league than alibaba in terms of price (cheaper) and in a different league than aliexpress in terms of quality (better)

Date of experience: November 6, 2016
Spain
1 review
0 helpful votes
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My first purchase on DHgate
November 7, 2016

I had my doubts another page Chinese, but I decided to buy, first talk with the seller, very nice resolved my doubts, told me all the steps, even made me a discount, 3 weeks I later came the shirts, perfect, my initial fear disappeared and I have dared to make new orders. I am very happy to know that there is a serious alternative to Aliexpress.

Date of experience: November 5, 2016
Brazil
1 review
0 helpful votes
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I like to buy on DHgate, they have everything. Sellers mostly are great and when there is some problem they return the money.

Date of experience: November 5, 2016
BO
1 review
0 helpful votes
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Muy buenas
November 6, 2016

Cada dia me siento mas confiado de comprar en dhgate las entregas puntuales felicidades

Date of experience: November 5, 2016
Canada
1 review
0 helpful votes
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Great shopping experience
November 6, 2016

I love shopping on this site. DHgate offers many great products and an overall safe shopping experience.

Date of experience: November 5, 2016
Florida
1 review
0 helpful votes
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Great product, great price!
November 8, 2016

This was my first DhGate purchase and I did not know what to expect. My product was just as described and very good quality. My son will be quite pleased at Christmas. Looking forward to other purchases with this company, thank you!

Date of experience: November 5, 2016
Virginia
1 review
1 helpful vote
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Assisting me with tracking my order
November 8, 2016

I couldn't track my order and Lori gave me another site and I was able to view the movement on my order.

Date of experience: November 5, 2016
Texas
1 review
0 helpful votes
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Lorie
November 6, 2016

Very helpful! The customer service I've experienced from Lorie and Sai was amazing! Clear, understanding and nice!

Date of experience: November 5, 2016
Turkiye
1 review
0 helpful votes
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What a perfect site to shop with
November 6, 2016

It is a pleasure to shop with DHGATE! I can find almost anything i want instantly and i can view reviews and feedbacks for the specific item which i am looking easily. This is the number one site for me for online shopping, period.

Date of experience: November 5, 2016
Israel
1 review
0 helpful votes
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Great experience so far
November 6, 2016

Very User Friendly website. Communicative sellers. Products I ordered arrived as described. I will continue shopping DHgate happily.

Date of experience: November 5, 2016
Czechia
1 review
0 helpful votes
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Good experience
November 6, 2016

Buyed a pair of shoes last week from muks-store, received them very fast and payment was totally secured by dhgate, thank you for your service

Date of experience: November 5, 2016
Indiana
1 review
0 helpful votes
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Trusted distribution
November 6, 2016

I've used DHgate for years for other companies and have never been disappointed

Date of experience: November 4, 2016
South Africa
1 review
0 helpful votes
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GT08 & DZ09 Smartwatches
November 5, 2016

Fantastic experience and overall good quality products as expected. Great customer support and backup.

Date of experience: November 4, 2016
Italy
1 review
0 helpful votes
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Grande sito
November 5, 2016

Dh gate รจ un sito serio e siscuro per tutti gli aquisti che vorete fare.

Date of experience: November 4, 2016
Wisconsin
1 review
0 helpful votes
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Shopping on a budget
November 6, 2016

I was looking for items that i have always wanted but could not afford previously. I not only got what I was looking for but at a Very Reasonable price. I could not be happier.

Date of experience: November 3, 2016