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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Got this gb cover from them thought wouldn't fit but with just little spacer it fit just perfectly fine A+
It was easy to find the product that I needed, and delivery was so fast.
No issues, found what I wanted at a good price.
Easy to order tires, very quick shipping, ordered about noon on Friday, at my front door Monday afternoon, thanx
Had issues processing credit card payment, took 3 cards and several attempts, not cool!
You should advertise the full installation cost which apparently includes mandatory new tubes.
Brought my wheel in to have the tire installed. They completed the work in 1 hour getting me back on the road for the weekend
The delivery was standard though it pushed the date once or twice when I got closer to the time and I didn't get much tracking updates which is fine but it shouldn't bother with a date if it's not accurate. The jacket arrived and was in perfect condition, exactly how I expected/hoped it would be!
Helmet was perfect fit, we got 1" above head size. Our head size was 21.5" and we got a large.
Straightforward, and a wide variety of items. Amazing.
Was able to get what I needed, but had to order in the store, which was a total pain. Shipping was free and the screws got to me relatively quickly but I could've saved a few days if I could've just ordered online.
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
On-line ordering was easy and the helmet I ordered came in a timely manner. I had bought a helmet like it in the store and liked the quality and look.
I was trying to purchase a Helmet at the store. There was a representative that was helping me with that, he was not kind at all, his attitude was bad, short responses for my questions and not kind, definitely I would have bought a helmet If somebody else with better attitude and customer device would have attended me. I did not buy because of that.
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!
Every time I go in the staff is extremely helpful and I never leave unhappy!
Shipment got delayed two days, with very little warning causing me to have to change plans rabidly
My order was supposed to arrive on a Friday and i did not receive it until 5 days after the fact.
Tires ordered on website and delivered to local store. No issues
The support I have received from my local Cycle Gear Store (Greenville SC) in particular by Brooke was outstanding. I had to go through several purchases and returns to get the perfect lid.
I went to Cycle Gear in Woodbury to pick up an item I ordered. The attendant working when I arrived said he knew what I ordered. He went back to a room and promptly retrieved a box, and with a big smile, said, "This came in just for you." He opened the box to show me the item since it was an open box purchase. Everything looked in order, and I departed. Another wonderful interaction!
This jacket, one size up, works great with an Alpine Stars airbag vest. Lots of mesh for summer... liner for winter...
Even though i placed this order on a Sunday evening, i didn't receive the package until the following Saturday. Two day delivery? FedEx had a complete failure. Picked up the package on a Monday and then it sat somewhere for 4 days.
Order was delivered for in store pickup on time. Price was good.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.