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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,095
quality
11,389
This company responds to reviews on average within 4 days

Instant Feedback

33,139 reviews

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California
1 review
0 helpful votes
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The place to go for Motorcycle-related
September 29, 2025

I recently visited Cycle Gear and had a great experience. The sales associate explained that I could get better pricing through their website, especially with delivery to the store. Although the shipping took a little longer than I expected, my new helmet arrived, and I was able to have the in-store rep properly fit it before leaving. That extra step made all the difference in comfort and safety. I highly recommend Cycle Gear over rolling the dice with eBay, Amazon, or other online sellers—you get the convenience of online pricing with the confidence of in-person expertise.

Date of experience: September 15, 2025
New Jersey
1 review
0 helpful votes
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Not a bad experience yet
September 29, 2025

I've shopped with CycleGear before and at the physical location (in Edison NJ), the associate was extremely helpful and actually took the time to help me purchase my first helmet earlier this year. He was very kind, genuine and knowledgeable. The website is also easy to navigate and I can easily weigh my options of picking the item up at the closest CycleGear store or get it shipped to my house. Shipping is also usually very quick which helps my decision to choose CycleGear over other retailers. I've also had to return items that did not fit before and the returns process was not painful at all, unlike most other experiences I've had with other retailers.

Date of experience: September 19, 2025
Missouri
2 reviews
0 helpful votes
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Ship to store is great
September 29, 2025

Free shipping is great, then I get to go pick up my product and then see what all else is in the store

Date of experience: September 19, 2025
Maryland
1 review
0 helpful votes
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Time is of the essence
September 29, 2025

Product was good, delivery time sucks. The amount of time it took to get my order ready and shipped out the door I thought was to long. Unfortunately I don't have a store close by.

Date of experience: September 19, 2025
Kimberly E. — CycleGear Rep
6 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

North Carolina
1 review
0 helpful votes
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Gas can vent cap
September 29, 2025

5 gal gas jug vent cap couldn't be found anywhere until I checked Cycle Gear. Product was available, easy to order and service was great.

Date of experience: September 19, 2025
California
2 reviews
0 helpful votes
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Long Time Customer
September 29, 2025
Updated review

Been a customer for a long time, always had great experience for the most part.

Date of experience: September 19, 2025

Easy to use website
March 20, 2025
Previous review

Easy to use website

Date of experience: March 10, 2025
Georgia
1 review
0 helpful votes
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Outstanding customer service
September 29, 2025

When there was a mixup in delivery, Johnny R. From customer service reached out and kept me informed until my order arrived.

Date of experience: September 19, 2025
Virginia
1 review
0 helpful votes
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Delivery
September 29, 2025

Arrived earlier than expected, correct and undamaged.

Date of experience: September 18, 2025
Arizona
1 review
0 helpful votes
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Great place to get tires
September 29, 2025

Ordered, shipped quickly and received days early. Perfect.

Date of experience: September 18, 2025
South Carolina
1 review
0 helpful votes
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Quad Lock
September 29, 2025

Good shipping tracking, all around good experience.

Date of experience: September 18, 2025
Oregon
1 review
0 helpful votes
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Shipping notifications are lacking
September 28, 2025

I was surprised when my order was delivered as I'd not received ANY shipping notification and when I checked the order on the website the only status was "order received." Overall, my order was delivered sooner than I expected and the Risk Racing foot peg hold downs are AWESOME!

Date of experience: September 18, 2025
New York
1 review
0 helpful votes
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Overall Fantastic!
September 28, 2025
Updated review

Easy to find products, easy to purchase and great prices. What else do you need? Not happy still? I had to return one item and I went to Cycle gear in Hicksville, NY. Super cool people. Super easy return. People very knowledgeable and nice.
Thank you guys!

Date of experience: September 14, 2025

Super easy to order
September 17, 2025
Previous review

Super easy to order. Website is clear, informative ans easy to navigate.

Date of experience: September 7, 2025
Arizona
1 review
0 helpful votes
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Nice riding sweatshirt
September 28, 2025

I ordered a size up from my usual, because most reviews said it ran small. It was HUGE. I guess it depends on how you want it to fit, but for riding, I like mine just a bit snug. I went from ordering the 2XL to reordering a L. Other than that, I like it very much. Love the black and white, with black on the collar and cuffs. Looks great.

Date of experience: September 18, 2025
Oregon
1 review
0 helpful votes
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Easy shopping, fast shipping
September 28, 2025

I have not yet used the Cardo set yet, so cannot speak on it, but the shopping experience and shipping were great

Date of experience: September 18, 2025
Ohio
2 reviews
0 helpful votes
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New Shoei helmet
September 28, 2025
Updated review

Very good experience. I am satisfied with my helmet.

Date of experience: September 18, 2025

New rear tire.
August 25, 2025
Previous review

Ease of ordering and quick delivery made my Cycle Gear experience superb.

Date of experience: August 8, 2025
Colorado
1 review
0 helpful votes
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Kiln pants
September 28, 2025

It was fine, easy ordering process, quick delivery.

Date of experience: September 18, 2025
Ohio
1 review
0 helpful votes
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Dirt bike helmet
September 28, 2025

I found what I wanted online. My local store did not stock either brand I was interested in so I could not try one on prior to purchasing. I feel that with prices of quality helmet's now there should be a few available to test fit and comfort.

Date of experience: September 18, 2025
Kimberly E. — CycleGear Rep
6 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Texas
1 review
0 helpful votes
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Full alpine star race setup.
September 28, 2025

Hunter was awesome. Selection was great although I ended up ordering a few things not in stock. Had them shipped to the store and picked them up a few days later.

Date of experience: September 18, 2025
Georgia
1 review
0 helpful votes
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Excellent
September 28, 2025
Updated review

The item i needed popped up when I searched. It was an easy process

Date of experience: September 18, 2025

Quick and easy
September 16, 2025
Previous review

Quick and easy

Date of experience: September 6, 2025
California
1 review
0 helpful votes
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New Gear Purchase
September 28, 2025
Updated review

I needed to update my helmet and boots that I had purchased in 2015. I bought another Schuberth helmet because of the quality and I opted for a pair of Sidi boots. The sales rep at Cycle Gear in San Francisco was very helpful, professional and courteous. The boots I selected were not in stock, so the rep suggested I order them and have them shipped to the store. I ordered two pairs in different sizes as I wasn't familiar with Sidi and their boot sizing. The boots arrived at the store within a couple of days. I went to the store and tried them on, selected the pair I wanted to keep, and returned the second pair. The entire process was seamless and efficient. Kudos to Cycle Gear for helping me obtain what I needed and for making the purchases as easy as possible.

Date of experience: September 5, 2025

The site was easy to navigate and easy to make a purchase
September 16, 2025
Previous review

The site was easy to navigate and easy to make a purchase.

Date of experience: September 6, 2025