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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,099
quality
11,393
This company responds to reviews on average within 4 days

Instant Feedback

33,151 reviews

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Virginia
1 review
0 helpful votes
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It was awesome, called for confirmation cause I didn't get an order number initially.

Date of experience: April 20, 2024
California
1 review
0 helpful votes
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Best of the best
May 1, 2024

Fast and reliable, I only come here for important things that I know will get there without delay. Love it.

Date of experience: April 20, 2024
California
2 reviews
0 helpful votes
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Great
May 1, 2024

Easy to make your orders and pick up. Pluz if you sign up you get discount. Thank you guys. Great job.

Date of experience: April 20, 2024
California
1 review
0 helpful votes
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Good job Lance thank you
May 1, 2024

Special order items no problem worked out well. Very good service.

Date of experience: April 20, 2024
Texas
1 review
0 helpful votes
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Awesome Service
May 1, 2024
Updated review

I'm an MSF Rider Coach and I ordered tires for 2 training motorcycles. They were extremely busy changing tires the day I came and said that they would try to get them done. The San Antonio employees are great and were able to get the tires changed that day. You guys are Awesome, Thank you!

Date of experience: April 20, 2024

Super easy
October 1, 2023
Previous review

Super easy

Date of experience: September 30, 2023
Illinois
3 reviews
0 helpful votes
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Great experience. Easy to order online.
Cycle Gear not only matched their competitor on price, they beat them and delivered my battery within 2 days! Great quality and excellent delivery time!

Date of experience: April 20, 2024
New Jersey
1 review
0 helpful votes
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Very knowledgeable
May 1, 2024

Very helpful for the product that I needed Also, he found the product for my motorcycle in the warehouse. Specially my phone was old he located a cover that would fit.

Date of experience: April 20, 2024
Florida
3 reviews
0 helpful votes
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The best shopping experience ever
April 30, 2024

Customer service is always A+ the staff at Daytona Cyclegear are awesome. They make so easy to shop there. Thanks team

Date of experience: April 20, 2024
North Carolina
1 review
0 helpful votes
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Great buy
April 30, 2024

This bags magnets are very strong. It holds on to my motorcycle tank great! I'm not worried about loosing it.

Date of experience: April 20, 2024
Nevada
1 review
0 helpful votes
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Like the boots fit good. For the person who haven't owned this type of boot they run small try them on before ordering a pair.

Date of experience: April 20, 2024
North Dakota
1 review
0 helpful votes
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Great prices and selection
April 30, 2024

I appreciate the wide selection and great prices at CycleGear online and in the store!

Date of experience: April 20, 2024
Oregon
2 reviews
0 helpful votes
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Shoei J Cruise11
April 30, 2024

Great service and fast delivery after ordering it at the Beavertons Cycle Gear store. Plus the sales person was kind enough to swap out the sena 50S that I had installed in my Shoei Neotech 2 to my new helmet. 👍👍

Date of experience: April 20, 2024
Virginia
1 review
0 helpful votes
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Good service, good products
April 30, 2024

Two different associates helped with my order and I left satisfied. Products are holding up well too. I got them on spring sale, so that was great too. Up to 20% off

Date of experience: April 20, 2024
Georgia
1 review
0 helpful votes
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Always great
April 30, 2024

Love having this store local makes buying gear easy and fast.

Date of experience: April 20, 2024
Arizona
1 review
0 helpful votes
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Very professional like ordering in the dealership.

Date of experience: April 20, 2024
Missouri
2 reviews
0 helpful votes
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Great tires
April 30, 2024

Ordered tires from the store on a Monday and they were ready for pickup on that Thursday. Took my rims in on Friday and they were ready for pickup Saturday. Great price on tires and outstanding customer service.

Date of experience: April 20, 2024
New York
1 review
0 helpful votes
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Quick, Easy, and Simple
April 30, 2024

I am about to purchase my first motorcycle and take my MSF course and I wanted to purchase some gear. Cycle Gear made it easy to find products at a reasonable price and they ship pretty quickly after I purchased my gear.

Date of experience: April 20, 2024
Texas
3 reviews
0 helpful votes
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Quick and easy online ordering
April 30, 2024

Quick ordering, excellent customer service Katy phone rep.

Date of experience: April 20, 2024
California
1 review
0 helpful votes
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Great Service
April 30, 2024
Updated review

Great sale. Easy check out and fast delivery. My only complaint is they didn't have my size jeans in stock for a lot of their brands (I'm 12 Tall).

Date of experience: April 20, 2024

Easy to find gear
April 17, 2024
Previous review

Easy to find gear. Easy to check out.

Date of experience: April 7, 2024
Arizona
1 review
0 helpful votes
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Good to go
April 30, 2024

I wish shipping was faster but all in all ok. Order to receive time was several days

Date of experience: April 20, 2024