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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordered Avon AV91 front trike tire and I'm very pleased with the ordering process and the performance of this tire. Highly recommend this tire for any Goldwing trike owner.
Had what i was looking for and if have to return store in richmond
I received the tires a few days before the original order said I would. Thanks!
As with all my previous orders, I placed an online order with 2-day shipping as an RPM member benefit. Order takes 4 days to process and then they forget it's supposed to go with 2 day shipping.
Good quality parts for a good price. The parts were delivered to a local store within a week.
It was fairly easy to find the parts I needed.
Knowledgeable staff and good selection of many items. Able to order everything else online which is convenient.
The handlebar protectors arrived fast and I can't wait to install them.
Received battery with a damaged negative terminal. I needed it installed ASAP so I couldn't waste time returning and waiting for a new one. I had to get creative with how to install due to the damaged terminal. It's working for the moment, but I'm unsure how it will hold up long term
I was looking for a new helmet and received great help while at the store. Unfortunately, they did not have the helmet I liked in the color I wanted in stock, so I ended up ordering it. Delivery was fast, and they helped me move my current headset to the new helmet. Overall, it was a great experience. Keep up the good work!
Overall a great experience. The store itself carries a variety of items and has a great inventory. I was looking for a new helmet. The employee helping me answered all my questions and took the time with me while I tried on a variety of different helmets. I did find a helmet I liked, but the store did not have the color I wanted, so I ordered it online. It was shipped to my house at no extra cost and it only took three days for it to arrive. I would recommend this store!
I walked into the shop, had lots of options and was sold 2 tires for my bike without any pressure or upsales. I left a deposit and brought in my wheels at 6:16pm on a Sunday. My tires were mounted and balanced in 20 to 25 minutes! These guys are easy to deal with, professional, and knowledgeable. It was definitely the best experience I've ever had shopping for motorcycle gear. I'll be back.
I contacted the local store to see if they had stock. They didn't so I ordered it online. It arrived during the week and I was able to pick it up on the weekend.
I received my helmet yes it fits. But the delivery time was long it took over a week I wish the merchant would have informed me that my order would take over a week before I purchased. But overall I'm satisfied with my helmet.
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
Preferred to order through the store so my local homes get the credit they deserve.
I ordered tires at my local Cycle Gear store for quick, free delivery.
Needed a rear tire for my bike, cycle gear had it at a good price and fast delivery.
Great place to shop for all your motorcycle needs.
The helmet I bought at the store came with a 90 day return policy IF I didn't wear it. I wore it on a ride and it caused a break on my skins on my forehead. I assumed I could return the helmet and you guys would be able to sell it. I $#*! U ME wrong! So, I bought another $700 helmet and I am trying to sell the first one on eBay. That's the part that sucks. But, lesson learned.
Received the product and installed it on my second helmet.
Easy to order, especially with the RPM discount
Great customer service. Arrived the day of my son's bday so that was perfect. He put on the Icon Field Armor 3 Vest and jumped on his bike and I felt a bit better knowing he had some protection. He loves it -says it fits great, feels comfortable. Thanks Cycle Gear!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!