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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Needed a rear tire for my bike, cycle gear had it at a good price and fast delivery.
Great place to shop for all your motorcycle needs.
The helmet I bought at the store came with a 90 day return policy IF I didn't wear it. I wore it on a ride and it caused a break on my skins on my forehead. I assumed I could return the helmet and you guys would be able to sell it. I $#*! U ME wrong! So, I bought another $700 helmet and I am trying to sell the first one on eBay. That's the part that sucks. But, lesson learned.
Received the product and installed it on my second helmet.
Easy to order, especially with the RPM discount
Great customer service. Arrived the day of my son's bday so that was perfect. He put on the Icon Field Armor 3 Vest and jumped on his bike and I felt a bit better knowing he had some protection. He loves it -says it fits great, feels comfortable. Thanks Cycle Gear!
Products were described correctly. The price was great, with shipping included. Arrived on time and as promised. Not a single issue or complaint to speak of. Hard to do any better than that!
Easy to find products and straightforward checkout.
My experience with the Sales Personnel at the Lomita, CA store has always been great. I went to the Lomita store to purchase a Cloesout Bell Bullitt Carbon Helmet (it was, buy a helmet over $320 & recieve a free Cardo Communicator weekend). My size was not instock at the store, the helmet had to be ordered. Since the helmet was ordered on the stores computer/register, it would not sell the Cardo to me for free. The manager was not in that day, so I came back when the manager was in. She corrected the sale and my new helmet has a Cardo. The sales personnel at the Lomita store have always been very helpful & informative.
The online purchase was simple and fast. The product was instock for a good price. It eas a three day delivery time.
Love Cycle Gears Sunbit option. But have issue with their shipping times. Also, product quality is hit or miss. Things are not always represented as they should be and sometimes can be promoted but are not fully explained as they should be.
The purchase of my new Shoei helmet went very well. I received a... free... Cardo with my purchase. I waited one week, for delivery. The Cardo speakers were installed incorrectly. Incorrectly so much they bruised my ears. I have pictures! Not Good!
After speaking with the manager about the best size to purchase, I ordered the jacket online and not only did it arrive on time but it fits! I was nervous because I ordered a jacket that was 2 sizes larger than my regular size.
5 stars for the in-person interaction at the store and online experience.
Micheal & hunter, were very helpful and knowledgeable.
Ready to navigate website. I like that i can order tires to do too my home, then bring in to have mounted and balanced when I'm ready for it
You put lazy people as managers and what should have been a simple tire swap. Turned into a $#*! show. No text, call or email when it got to the store. I had to email yall. Then I bring in my rim as normal. The the lazy mam bun kid that was just standing around talking to 3 of his friends. Not shopping bull$#*!ting. I went look at a new bike cover and heard them just talking. The other boy was walking up and down the sales wall trying on helmets. So he finally came to the counter and the mam bun. Told him he cant. Because of a tpms. I've worked in shops like that. Yall hire monkeys that can't work a tire machine.
Well then I find out he said there was a 24hr turn around. Really on a $#*!ing tire. In a store with no customer.
Well I come in the next morning. Then I get charged for a tire mount. After I bought the tire through yall. Then I had to buy a tpms because mam bun broke it.
Don't have a clue why people are warning other bikers to stay away.
I belong to the American legion. We have around 1500 bikes in the 5th district. 16 post. Your store has a $#*!ty rep.
I've email corporate once before.
Not a $#*!ing peep back. Absolute $#*!.
That was one of the best stores in Jacksonville when I started dealing with them about 5 years ago. Yall had some good people in that store. Then bring in a new manager and they run the good off and keep $#*! like man bun.
Hope yall get it back. It won't be.
This is $#*!ty customer service
Overall great experience whenever I order merchandise
The price, availability and delivery time were extremely appreciated.
Awesome. Quick shipment. Exactly what was ordered. Satisfied
First time ordering online. Fast shipping and would purchase again. Thanks
I wanted to try on some helmets and was pleased with the options and selections. I found a great one. The staff was very helpful too.
Found it $40 cheaper after it shipped. So not the best price.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We truly regret to hear about the challenges you faced during your recent visit. This is not the level of service we strive to provide, and we take your concerns seriously.
We will be sharing your feedback directly with our District Manager, who will be reaching out to you for a follow-up conversation. Your insights matter, and we want to make sure your concerns are addressed properly.
Thank you again for bringing this to our attention.