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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,226
value
14
shipping
8,049
quality
11,343
This company responds to reviews on average within 4 days

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32,999 reviews

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Texas
2 reviews
0 helpful votes
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Always great
April 2, 2024

Great products and service starts with people who care.

Date of experience: March 23, 2024
California
2 reviews
0 helpful votes
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New summer shoes
April 2, 2024

Ordering thru cycle gear is always a cinch... Shoes are great. They are very comfortable, they use the same insoles as my Asics and comfy cush Vans. Shoe is solid...

Date of experience: March 23, 2024
Colorado
1 review
0 helpful votes
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My favorite pair of gloves for off-road use are Fox's neoprene backed glove and CG had them on big sale in addition to the clutch pack and bar risers for our Beta 390 RRS. One stop shop and everything arrived faster than expected.

Date of experience: March 23, 2024
Kentucky
2 reviews
0 helpful votes
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My reveiw
April 2, 2024

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Date of experience: March 23, 2024
Texas
1 review
0 helpful votes
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Top noch
April 2, 2024

Great staff service is top notch
I Would be coming back for sure

Date of experience: March 22, 2024
Mexico
1 review
0 helpful votes
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Easy to use website
April 2, 2024

Easy to use website and easier to find a quality product!

Date of experience: March 22, 2024
Nebraska
1 review
0 helpful votes
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Thank you!
April 2, 2024

Easy to navigate the website and find items of interest.

Date of experience: March 22, 2024
California
1 review
0 helpful votes
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Vortex chain
April 2, 2024

Went inside to order, because I ordered the wrong one online. The guy was great and knew his stuff and helped me ou, Shipping was fast.

Date of experience: March 22, 2024
California
1 review
0 helpful votes
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Ive ordered two jackets from Cycle Gear in the last two weeks, the first didn't fit quite right. Both times, I paid for next day shipping, both times, the jacket was shipped standard shipping (shipped Tuesday and arrived Friday). The jackets got here and it wasn't like I couldn't ride for the week, but what is going on at the shipping warehouse?

Date of experience: March 22, 2024
California
1 review
0 helpful votes
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Very Simple, No Complications
April 1, 2024

CycleGear had the jacket I wanted in its name, size and color. Check out with PayPal was easy. The jacket was not in stock at my local store, but shipping fee was $0. Delivery was quicker than stated. Overall a very simple transaction with no complications.

Date of experience: March 22, 2024
Washington
1 review
0 helpful votes
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Is perfect the item
April 1, 2024
Updated review

My experience was very good, I found the item, size and color of my preference

Date of experience: March 22, 2024

Received packet
February 26, 2024
Previous review

The package was delivered on time and in good condition.

Date of experience: February 26, 2024
Oregon
3 reviews
0 helpful votes
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Great service
April 1, 2024

Brought two rims for my 1983 goldwing for new tires. Mo in Springfield Oregon was very helpful and sincere in helping me out picking out new tires.

Date of experience: March 22, 2024
Ohio
1 review
0 helpful votes
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There are tons of options to choose from at some of the best prices around.

Date of experience: March 22, 2024
Texas
1 review
0 helpful votes
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Great selection, great prices
April 1, 2024
Updated review

Love cycle gear! Great options, great prices and exceptional customer service

Date of experience: March 22, 2024

Love cycle gear, great selection, good sales
October 15, 2023
Previous review

Love cycle gear, great selection, good sales

Date of experience: October 15, 2023
Ohio
1 review
0 helpful votes
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Bar risers
April 1, 2024

Fit perfectly on my 2019 Vstrom 650 xt. No problem with cables being too short, very easy install, about ten minutes. Instead of my arms being almost locked straight while riding, now arms are bent a little, more comfortable riding.

Date of experience: March 22, 2024
Ohio
1 review
0 helpful votes
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Busa power commander 6
April 1, 2024

Very pleasant, easy to order, and very prompt delivery

Date of experience: March 22, 2024
Massachusetts
1 review
0 helpful votes
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Great expirence
April 1, 2024

Shopping was easy, was fit for this helmet in person and ordered on line. Delivery was fast and no issues.

Date of experience: March 22, 2024
Idaho
2 reviews
0 helpful votes
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Staff helped me find a great helmet at a great price

Date of experience: March 21, 2024
California
1 review
0 helpful votes
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Helmet, Jacket
April 1, 2024

Terrific customer service at Redwood City location. Guys were really knowledgeable about head shapes and how to size a jacket for an airbag use.
A+

Date of experience: March 21, 2024
Colorado
1 review
0 helpful votes
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Very cool helmets
April 1, 2024

Delivery was fast and easy to pick up at my near store in Fontana, the best customer service, cool open face Bell helmets, nice gift for an affordable price.

Date of experience: March 21, 2024