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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Shopping was easy, was fit for this helmet in person and ordered on line. Delivery was fast and no issues.
Staff helped me find a great helmet at a great price
Terrific customer service at Redwood City location. Guys were really knowledgeable about head shapes and how to size a jacket for an airbag use.
A+
Delivery was fast and easy to pick up at my near store in Fontana, the best customer service, cool open face Bell helmets, nice gift for an affordable price.
I had no idea the Sedici Strada 3 was a brand new product. I had no idea because the floor associate never mentioned it; the only thing that mattered was finding me the right helmet within budget. I tried on several, in several sizes, and that was the one that won out. It wasn't until I looked online while tracking my order that I realized it's a brand new model -- and it's a great one, at that!
Tires were awful old and looked like they were stored outside shipping box was destroyed and customer service was bad
The young lady that helped us with the fitting of my husband's helmet was amazing. She had him try on a couple of helmets and he decided which one he liked. She ordered it for us because He wanted white to match our Spyder. No pressure. She was great!
All was good. Everything worked out. Will shop here again.
The employee made the process super easy and quick. I got my helmet within 4 days!
My experience was fine and met expectations. The only annoying aspect has been the systematic insistence on a review
While I received the wrong item initially everyone worked hard to correct the problem.
I recently ordered a pair of youth boots for my nephew, and was in a time crunch. They were able to get me my gear ASAP and the quality. Of the product was great. Customer service was excellent and I will definitely use them again.
Site said would be shipped within 24 hours and it took much longer to ship.
Other than shipping everything else was great.
Got my items i a few days sooner than expected which was nice. Thank you cycle gear.
Went in to consider an upgrade on tires for my bike. Drew listened to come concerns and made several recommendations, which led to purchase.
First time visiting Cycle Gear in KOP and I had ordered a pair of Michelin Pilot Power 2CT tires which were shipped to store within 3 days. After receiving notification that my tires arrived, I brought my wheels in which was on the nicest day we've had thus far. Knowing I wanted to ride that day, they installed my new tires while I waited in approx 20 minutes which was phenomenal! I definitely will be purchasing all of my tires at Cycle Gear from here on out!
I had no issues with my order. I was up dated as my order made it through the shipping process.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry your experience was not up to standards Please know that we take feedback very seriously. We do offer a 90 day return policy on our items. I do see a return authorization was offered.