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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Order took less than a week to receive. Product was in stock and delivered defect free. Customer service was excellent.
Very easy shopping experience. Great staff. The staff will make sure that you aren't pressured into buying or doing business.
Exellent, i.e. Quick, fast and in a hurry, first helmet in Several years. I did go to the Wichita Ks. Store for Fit Checks. If she fits like the test then life will be grand. I suspect I'll be very happy.
Ordered boots from store, received at home.
Sales guy first rate.
The staff was phenomenal with assisting me with my needs and had excellent knowledge with the products, after choosing a helmet that had to be ordered they did all the necessary ordering and it was there in a couple of days….thank you very much!
Purchased the STORM 2 Riding pants. Got them in a 4xl but they were way too big. Went into the Cycle Gear in Savnnah, GA. No problem exchanging them to a 3xl. Being that they had my size. Couldn't be happier.
Product received as indicted. Price was on point. Delivery was smooth.
In stock and available for immediate shipment to my location
I ordered a new pair of gloves but CycleGear sent me a used pair. It should have been a red flag when my stock alert email showed just a single pair in a single size come back in stock - this was clearly a used return from another customer. When I contacted them about it they didn't seem to care. This was my first and last time ordering from CycleGear.
I have a Cycle Gear store about a half hour away, however the items purchased today are in limited supply and I saw them just come up on my computer, My order arrived as scheduled without any issues.
Always friendly and helpful. Excellent customer service!
Fast shipping, quality materials. Can't wait to install them on my bike!
Was helped with a great attitude and without trying to over sell me
Found most of what I wanted at this time for my needs
While shopping online for a front paddock stand, I was intrigued by the 2-day shipping. I placed my order at around 10am PST, but was told that the order would not be processed until after the weekend. Due to limited time from working two jobs, I decided to return the package when it arrived and purchase a stand in store instead.
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Very knowledgeable staff helped me decide on best fit and function. Placed order to get the color that I wanted and it arrived very quickly. The same staff set up and attached the intercom system and on my ride following my picking up the helmet the new com system worked wonderfully.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do offer a 90 day return policy. We apologize if a used item slipped through we do try to catch any used items from being returned. Please feel free to return for a refund.