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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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In stock and available for immediate shipment to my location
I ordered a new pair of gloves but CycleGear sent me a used pair. It should have been a red flag when my stock alert email showed just a single pair in a single size come back in stock - this was clearly a used return from another customer. When I contacted them about it they didn't seem to care. This was my first and last time ordering from CycleGear.
I have a Cycle Gear store about a half hour away, however the items purchased today are in limited supply and I saw them just come up on my computer, My order arrived as scheduled without any issues.
Always friendly and helpful. Excellent customer service!
Fast shipping, quality materials. Can't wait to install them on my bike!
Was helped with a great attitude and without trying to over sell me
Found most of what I wanted at this time for my needs
While shopping online for a front paddock stand, I was intrigued by the 2-day shipping. I placed my order at around 10am PST, but was told that the order would not be processed until after the weekend. Due to limited time from working two jobs, I decided to return the package when it arrived and purchase a stand in store instead.
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Very knowledgeable staff helped me decide on best fit and function. Placed order to get the color that I wanted and it arrived very quickly. The same staff set up and attached the intercom system and on my ride following my picking up the helmet the new com system worked wonderfully.
I had items already in my cart and seen a message offering 10% off when my email address is provided. A code was sent via email and it did not work at checkout. The only way to use the code was to begin shopping from the email. And building my cart again. The bot is a joke. Prefer to talk to a human. Don't make it difficult for me to spend my money.
Gus and all the guys are the best had me try on a very similar jaket to make sure i ordered the right size and got me excactly what i needed
I received my order 2 days earlier than I anticipated. I'm very pleased. You will hear from me again I'm sure.
Great service as always. I am very pleased with the quick shipping and the great variety of riding gear
Thank you!
Found a jacket in store that I liked, found a blemished one online for a discount. Blemishes are there but doesn't hinder performance or styling. Win win
The manager was helpful and knowledgeable. Knew the different pros and cons of individual items and didn't recommend any of them, just gave knowledgeable advise and let me make the decision.
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
You guys are great. Always friendly and welcoming.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do offer a 90 day return policy. We apologize if a used item slipped through we do try to catch any used items from being returned. Please feel free to return for a refund.