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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,113
quality
11,407
This company responds to reviews on average within 4 days

Instant Feedback

33,197 reviews

We monitor reviews for authenticity

Texas
3 reviews
0 helpful votes
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Super fast shipping
March 29, 2024

Ordered tires and they arrived in a day. That's pretty impressive.

Date of experience: March 19, 2024
California
1 review
0 helpful votes
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You guys are great. Always friendly and welcoming.

Date of experience: March 19, 2024
New Jersey
1 review
0 helpful votes
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Purchase the Legend Shocks
March 29, 2024

Very easy online order, purchase and pick up at store.

Date of experience: March 19, 2024
California
2 reviews
0 helpful votes
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Bought a Schuberth helmet. Purchase said it would take 5 to 7 days to ship. Didn't realize they meant business days! These days that's an unreasonable amount of time to have to wait. Shipped on the 7th day, delivery was delayed 2x, finally got the helmet 2+ weeks after I ordered it. Never going to use Cycle Gear online again.

Date of experience: March 19, 2024
Kimberly E. CycleGear Rep
over a year old

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Oregon
2 reviews
0 helpful votes
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Very good service
March 29, 2024

Sales associate was helpful and understanding of my needs.

Date of experience: March 18, 2024
Texas
1 review
0 helpful votes
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Mid
March 29, 2024

Mid. Dumb review process I'm only doing this to get a feature comment

Date of experience: March 18, 2024
California
1 review
0 helpful votes
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Great customer service
March 29, 2024

I fount a helmet I liked but it was wrong color so ordered gloss black it arrived promptly and it is perfect. I love it.

Date of experience: March 18, 2024
Illinois
1 review
0 helpful votes
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Pack it better
March 29, 2024

Arrived quickly. Shocked it wasn't packed tighter with lots of material to keep the item from bouncing around inside and protect from shipment jarring. Hopefully won't affect long term reliability.

Date of experience: March 18, 2024
Connecticut
1 review
0 helpful votes
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Quick ship
March 29, 2024

Very quick service and shipping. Products shipped a and received right away!

Date of experience: March 18, 2024
South Carolina
1 review
0 helpful votes
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The tire is exactly what I wanted, should be ready for pick-up soon.

Date of experience: March 18, 2024
Oregon
1 review
0 helpful votes
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Ridiculously late delivery
March 28, 2024

Was promised 2 days delivery but it did NOT happen. Bunch of excuses. Don't trust them.
Will avoid any online orders in the future.

CycleGear attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 18, 2024
Kimberly E. CycleGear Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. We looked into your issue your order was placed with free shipping. We do not see where you paid for 2 day expedited shipping. Thank you again for your feedback. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Texas
1 review
0 helpful votes
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This is a great denim cut but it needs to improve a bit. As a club style cut, there needs to be a zip out liner or the patches get sewn into the liner. The inside pistol pockets are not pockets at all and are elastic holsters. There should be top snaps on the holster or they need to be enclosed pockets. The buttons are awesome and the zippers are good. It will bleed dye so wash it in cold water when you get it.

Date of experience: March 18, 2024
California
1 review
0 helpful votes
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The parts I needed!
March 28, 2024

Even though I was riding a 15 year old helmet, CycleGear had the replacement liner and pads! Outstanding!

Date of experience: March 18, 2024
New York
2 reviews
0 helpful votes
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Always great
March 28, 2024

Always a great experience. That's why I keep coming back.

Date of experience: March 18, 2024
Georgia
1 review
0 helpful votes
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I have found the sales people at the Lawrenceville store to be very knowledgeable about the products they sell. They have been very helpful when needed, but also allowed me to browse on my own as I like to do.

Date of experience: March 18, 2024
Pennsylvania
1 review
0 helpful votes
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Packtalk Neo Pair
March 28, 2024

My wife and I could not be happier with the Cardo Packtalk Neo! After doing some research and comparing brands, this was the best option for us. Great, loud sound, even with ear plugs and wind going through the helmet. Sound quality is great and easily heard. Talking on the phone is clear and the person on the line states it is very clear and no wind or motorcycle noise, even at 13,000 RPM!

Date of experience: March 18, 2024
Virginia
1 review
0 helpful votes
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Easy to Buy Gifts Cards
March 28, 2024

Buying gift cards on the site is simple and quick. The gift cards were delivered promptly, too. Overall I recommend.

Date of experience: March 18, 2024
Texas
1 review
0 helpful votes
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Atencion
March 28, 2024
Updated review

Siempre he recibido la atención y servicio que busco la atención y productos son recomendables y no he tenido problemas

Date of experience: March 18, 2024

Es un excelente servicio
January 5, 2024
Previous review

Es un excelente servicio

Date of experience: January 5, 2024
New York
1 review
0 helpful votes
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Perfect
March 28, 2024

Fast easy good quality product no reason to shop anywhere else

Date of experience: March 18, 2024
Texas
1 review
0 helpful votes
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I had an excellent experience with my purchase from Cycle Gear! I'm not a huge fan of online shopping when it comes to motorcycle gear, but I decided to give it a try since I live quite a distance from the nearest Cycle Gear store. Product descriptions were accurate, sizing was on point, and the shipping was faster than expected! I am very satisfied with my purchases!

Date of experience: March 18, 2024