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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,231
value
14
shipping
8,067
quality
11,361
This company responds to reviews on average within 4 days

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33,057 reviews

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Washington
2 reviews
0 helpful votes
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10 liter Sedici dry bag
April 3, 2024

I won a great 10L Sedici dry bag at one of the Tuesday night bike nights. It fit perfectly on my KLR650 crash bars so naturally I had to buy a second one for the other side. It wasn't in stock but we ordered it and it arrived a couple days later. Great experience all around.

Date of experience: March 24, 2024
Michigan
3 reviews
0 helpful votes
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I have saved a lot of money on parts and looking forward to going to try on helmets at the store.

Date of experience: March 24, 2024
Oregon
2 reviews
0 helpful votes
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I did not get an E mail with shipping notification, I called and found out it was shipped already, but that their was some UPS shipping exception, and my package was delayed, I later received a message from UPS saying they were going to be in my area and would deliver it direct, instead of Sure Post as it was initially shipped. Let me say that sure post is the worst way to ship anything! As it tuned out UPS steeped up and delivered it early. Never, ever ship anything sure post Cycle Gear! They did ship it fast, but did not E mail me any shipping notice.

Date of experience: March 24, 2024
Idaho
2 reviews
0 helpful votes
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New tires
April 3, 2024

My tires were delivered quickly and at a decent price. However I have been waiting for several days for them to get mounted. I believe more help is needed at the Meridian Idaho store.

Date of experience: March 24, 2024
California
1 review
0 helpful votes
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Great friendly sales associates in every store!
April 3, 2024
Updated review

I wish Cycle Gear had more sample products in the store so we could see them in person before we order it online.

Date of experience: March 23, 2024

I wish you guys could carry more samples at the store
April 1, 2024
Previous review

I wish you guys could carry more samples at the store.

Date of experience: March 22, 2024
New York
1 review
0 helpful votes
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Beautiful jacket.
April 3, 2024

Absolutely love the jacket that I pulled out of the box all except that the main zipper broke 10 seconds after I received. For a $500 jacket, that is appalling. I need to exchange for a larger size however I'm hoping this was an oversight and not a pattern with this jacket.

Date of experience: March 23, 2024
Missouri
3 reviews
0 helpful votes
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Oil and filter change made easy.
April 3, 2024

Easy to find the oil filter I needed and check out.

Date of experience: March 23, 2024
Washington
1 review
0 helpful votes
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Great service. Great product. Staff was very accommodating.

Date of experience: March 23, 2024
California
1 review
0 helpful votes
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Puig - Always Excellent!
April 3, 2024

Absolutely love Puig Windscreens! Full and total fit and style when it comes to adding to my motorcycles...

Date of experience: March 23, 2024
Georgia
1 review
0 helpful votes
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Fast and easy!
April 3, 2024

Ordered a battery. Got it quickly with no issues. It came well packaged and on time.

Date of experience: March 23, 2024
North Carolina
1 review
0 helpful votes
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Excellent
April 3, 2024

River was so helpful in guiding us through the process of ordering our items online. It was so simple with her help. Changing the delivery point from the store to our home was so convenient!

Date of experience: March 23, 2024
Minnesota
1 review
0 helpful votes
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5 star
April 3, 2024
Updated review

Good job, I got just what I wanted, thank you. See you at the next Tuesday get together

Date of experience: March 23, 2024

Great workers in the store
February 11, 2024
Previous review

Great workers in the store

Date of experience: February 11, 2024
Texas
1 review
0 helpful votes
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Ordered the helmet I wanted. Came in 2 days. I had the helmet in black, wanted one in white for the Texas summers, and they had it

Date of experience: March 23, 2024
Alabama
1 review
0 helpful votes
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Great
April 2, 2024

No issues, exactly what I wanted. Very nice! Fairly quick shipping also

Date of experience: March 23, 2024
California
1 review
0 helpful votes
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CycleGear is the best!
April 2, 2024

From their online sales, to their customer support and brick and mortar stores, I've always found CycleGear to be professional, knowledgeable and extremely helpful.

Date of experience: March 23, 2024
Washington
1 review
0 helpful votes
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Helmet
April 2, 2024

Ordered a helmet online and it was the wrong size and the local shop took it back and ordered another one.

Date of experience: March 23, 2024
Texas
1 review
0 helpful votes
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Fast service
April 2, 2024

Great experience. Fast shipping actually got tire before notice it had shipped

Date of experience: March 23, 2024
California
1 review
0 helpful votes
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Slow shipping, off road only
April 2, 2024

I ordered these from the Cycle Gear website and they arrived 11 days later. The website says it ships in 5-7 business days and I just thought this was misleading.

Anyway, when they did get here, I tried them on and they were very comfortable with bent knees due to the joint, standing up and walking however, not so much. They creep down as I walk. I imagine riding in them would be very comfortable... as long as you are on the bike. The second you step off, they will start creeping down and you will probably need to adjust them before you get back on again.

As for ease of putting them on it gets 5 stars. The velcro straps are easy to place and feel sturdy enough once they are on. One of the main reasons I bought these was because they had all 3 adjustable straps instead of the 2 adjustable and 1 permanent strap so I could put them on and off without taking off my shoes and on this front they did perfect.

The reason for the 4 stars is that when they came there was a tag on the inside that says off road use only and I didn't see anything about that from the website so I will probably be returning them to get some that I can use on the street.

If you are looking at them for off roading, I would recommend buying them, they feel well made, I love the knee joint, and they are so comfortable with any kind of bend in your knee. If you are planning on doing any walking with them on, I would probably just take them off and put them in the nice mesh carry bag they come with. If, however you are like me, and looking for street use, keep looking, these are not for you. The thin hard shell feels like it will hold up well on dirt or even rocks at lower speed, but will probably crack on impact with asphalt at higher speeds.

Date of experience: March 23, 2024
New York
2 reviews
0 helpful votes
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Great Store
April 2, 2024

Lot's of selection. Staff very helpful. OZ was the best!

Date of experience: March 23, 2024
California
1 review
0 helpful votes
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I trust CycleGear
April 2, 2024

I started searching, and soon narrowed my search to CycleGear. I have always had good experience with their products. I then compared a few options on their website and made my selection. Shipped quickly and arrived when promised.

Date of experience: March 23, 2024