Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CycleGear

CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey stargrey stargrey stargrey stargrey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,231
value
14
shipping
8,068
quality
11,362
This company responds to reviews on average within 4 days

Instant Feedback

33,057 reviews

We monitor reviews for authenticity

Pennsylvania
2 reviews
0 helpful votes
Follow Matthew J.
Unfollow Matthew J.
Share Review
Report Review

Tire purchase and install
April 4, 2024

Products were delivered to store for install, staff was efficient, knowledgeable and friendly.

Date of experience: March 25, 2024
South Carolina
1 review
0 helpful votes
Follow Donna F.
Unfollow Donna F.
Share Review
Report Review

The guys that work there were helpful in helping me pick out a birthday present for my boyfriend.

Date of experience: March 25, 2024
Idaho
1 review
0 helpful votes
Follow Andrew T.
Unfollow Andrew T.
Share Review
Report Review

My order for 2 separate items was processed and shipped quickly. It arrived on time and safely, very well packaged. Was a very pleasant experience.

Date of experience: March 25, 2024
Washington
1 review
0 helpful votes
Follow Lukas C.
Unfollow Lukas C.
Share Review
Report Review

Strada 3 for my wife
April 4, 2024

If you're an experienced rider I can't recommend this helmet It's not really surprising in anyway barley worth the bang for your buck

Fits but very snug the cheeks are a bit to much (way more than strada 2)
To where your mouth wont close

Respect that you can put any visor but more adjustable settings for open and close besides up kinda up and down visor would be nice like the 8 different settings the agv helms have

Areo looks great very aggressive and refreshing to the eyes to see the color go all the way around and no black plastic on the vents. The vents are also much easier to open very smooth

Still cant wait to get into the agv world but gotta get what you can

Date of experience: March 25, 2024
California
1 review
0 helpful votes
Follow Thom J.
Unfollow Thom J.
Share Review
Report Review

I have been a regular customer and cycle gear for several years. I was moving several bikes from Arizona to Oregon and realized I was one wheel chock short with less than a week to travel date. I called cycle gear and they quickly found the product I needed and delivered it to the store a day earlier than expected. Thank you Cycle Gear Tucson.

Date of experience: March 24, 2024
California
1 review
0 helpful votes
Follow Erik E.
Unfollow Erik E.
Share Review
Report Review

The cycle gear employees worked fast and efficiently great job by the staff

Date of experience: March 24, 2024
Arkansas
1 review
0 helpful votes
Follow Anthony N.
Unfollow Anthony N.
Share Review
Report Review

Great customer service
April 4, 2024

It was excellent the store manager helped and was very professional and patient. Great personality.

Date of experience: March 24, 2024
Utah
1 review
0 helpful votes
Follow Kathy S.
Unfollow Kathy S.
Share Review
Report Review

Found what I needed easily and received on time. Always enjoy hassle free online shopping

Date of experience: March 24, 2024
California
1 review
0 helpful votes
Follow Nathan L.
Unfollow Nathan L.
Share Review
Report Review

When I visited the staff showed lots of courtesy and welcomed me as a new rider. They made me even more interested in riding a motorcycle than I was before.

Date of experience: March 24, 2024
Idaho
1 review
0 helpful votes
Follow Jordan C.
Unfollow Jordan C.
Share Review
Report Review

Wrong product
April 4, 2024

The website advertises multiple colors of the Bilt motorcycle face shields, only one is actually available.

Date of experience: March 24, 2024
California
1 review
0 helpful votes
Follow Juliet Q.
Unfollow Juliet Q.
Share Review
Report Review

Great customer service!
April 4, 2024

Cycle gear in Pacheco, Ca is the best! They are super helpful! Thank you!

Date of experience: March 24, 2024
Louisiana
1 review
0 helpful votes
Follow Sam Z.
Unfollow Sam Z.
Share Review
Report Review

Had issues with the online part, one of my tires didnt come in, had to reorder for a higher price. But then, the guys at the broad st location were great, made the experience quick, easy, and enjoyable. Good save guys!

Date of experience: March 24, 2024
North Carolina
1 review
0 helpful votes
Follow Chris O.
Unfollow Chris O.
Share Review
Report Review

Excellent experience
April 3, 2024

All the members at greensboro store were extremely helpful and patient with me. Helped me figure out what gear would be best vs budget to help me make an informed decision on my needs. All products purchased so far have been perfect. Wish store was bigger with more product to be able to try on, but that's not on cycle gear. Will continue to keep shopping for most my gear here as the rpm membership has already paid for itself, and cover several good brands, even their in house which is budget friendly and of good quality.

Date of experience: March 24, 2024
Massachusetts
1 review
0 helpful votes
Follow John W.
Unfollow John W.
Share Review
Report Review

Motorcycle pants
April 3, 2024

Pants didn't fit,returned to store in Woburn Ma. The lady there was so helpful,I was able to find a nice pair of pants 👖.

Date of experience: March 24, 2024
Connecticut
2 reviews
0 helpful votes
Follow Michael J.
Unfollow Michael J.
Share Review
Report Review

No problems
April 3, 2024

Its Cycle Gear ;) as usual good service and pricing...

Date of experience: March 24, 2024
Colorado
1 review
0 helpful votes
Follow Dawson F.
Unfollow Dawson F.
Share Review
Report Review

Super easy and super nice service
April 3, 2024

Went in the store and they helped me all the way through from trying on to buying

Date of experience: March 24, 2024
Tennessee
1 review
0 helpful votes
Follow Chris I.
Unfollow Chris I.
Share Review
Report Review

Efficient
April 3, 2024

Customer service was excellent, no hassle and easy. Definitely will continue shopping at Cycle Gear.

Date of experience: March 24, 2024
Texas
1 review
0 helpful votes
Follow SG F.
Unfollow SG F.
Share Review
Report Review

N/A
April 3, 2024

Good ok good ok good ok good ok good ok good ok good

Date of experience: March 24, 2024
California
1 review
0 helpful votes
Follow Omar T.
Unfollow Omar T.
Share Review
Report Review

Alpinestars Bionic Tech V2
April 3, 2024

Got it on clearance. Quality looks great. Can't wait to ride with it.

Date of experience: March 24, 2024
Missouri
1 review
0 helpful votes
Follow Jonathan N.
Unfollow Jonathan N.
Share Review
Report Review

Good Products at Great Prices!
April 3, 2024

Whenever I need a part or piece for my bike or any gear at all, I know I can always turn to Cycle Gear to find what I need.

Date of experience: March 24, 2024