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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I was very satisfied with my experience. Ordered my helmet on a Sunday, got confirmation it was shipped on Monday! Doesn't get better than that. Appreciate the quick service
Love the Quad Lock. Cycle Gear Murrieta always cool and helpful. They even went to the mailbox when I got there as the order wasn't in the store. Literally took like 5 minutes for everything.
Had great customer service both times I went to the store. Friendly, helpful, knowledgeable and happy vibes.
The associates working when I picked up my order were friendly, engaging, and even let my young daughter try on some gear to see if it would fit her (she's 7).
Super fast shipping products were as described thank you!
This Cycle Gear location is absolutely incredible. The team is so helpful and friendly. I visit each time I'm in the area. I basically consider them family at this point!
Everytime I go into Cycle Gear, I'm always greeted with respect and have always been taken care of. Assistance in needing gear, supplies, tires, whatever you need is great
Not enough cashiers at the Westminster location. 1 sales person, 1 cashier. Very busy that day. 3 customers standing at the cashier over 10min.
Found the items I was looking for. Will see how long it takes to get to the store.
Update - arrived at store in 1 day. Great!
Site is super simple and easy to navigate. Found the item I was looking for right away. The product I ordered had more features than I thought. Very happy overall.
It was good fast and easy no hassle good price for the product shipped pretty fast
Ordered two tires on a Saturday and received them following Tuesday.
Haven't installed yet.
Went in with a friend for them to buy gloves. On the way out I remembered I was going to need a new full face helmet. Modular a must. Lo and behold, the Shoei Neotec II was $200 off. Great helmet. Had tried it on when they first came out and was impressed. To find them on sale?! Great helmet.
Helmet fit larger than one in the store. Should have gone a size down.
The alarm that came it, I was disappointed with it,, It is too easy to be disabled
Staff are extremely helpful, knowledgable, and really go above and beyond to find specific items that i am in search of
Ordered at the store in Webster, TX. Lonnie is awesome! Face shields work great on my new 3/4 bucket.
As a first time helmet buyer I needed a place to try a couple on and learn a little about different types. Excellent customer service and selection, Didn't have my size for the one I wanted but I was able to try on a different color and they ordered one for me and had it shipped to my house. Definitely the only place for bike life needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.