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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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As a first time helmet buyer I needed a place to try a couple on and learn a little about different types. Excellent customer service and selection, Didn't have my size for the one I wanted but I was able to try on a different color and they ordered one for me and had it shipped to my house. Definitely the only place for bike life needs.
Avery is an awesome salesperson! He listened to my needs and helped me select the right gear as a new rider.
Walked in there with my son and wife about 20mins to close and they where great sized me and my son for a helmet and we got what we needed left well after 6 and they where cool with it
Store online inventory said they had them in stock, so I made the 2 hour ride to grab one on a Saturdayafternoon. My fault I didn't reserve or call ahead, inventory was wrong, they were out of stock. Salesman set me up with free shipping and got the item by Wednesday.
Great customer service and helpful friendly staff.
Got what I ordered, fast and well packaged. Thanks!
I did an instore pickup, they were very punctual. When I went in to get my jacket they had it hung up and waiting. I was able to take my time and try it on and everything. And I had a good conversation about bikes etc then I left.
I got the stuff I needed for my oil change from the rewards program coolness!
Very friendly and knowledgeable staff who know how to treat customers.
Went into the store to look at and try on the new Sedici Strada 3 helmet. The salesman in store was very helpful with ensuring I found the right size and explained some of the upgrades that were made from the Strada 2
Needed to order a specialized battery for my Vespa. Not available in typical auto parts stores. Was thrilled that Cycle Gear had the right battery available. Delivery came 1-2 days earlier than I'd expected, which was a bonus.
Fed Ex lost one of the two tires in my delivery and Cycle Gear customer service was so fast and friendly to get a replacement sent out the same day! So happy with my purchase thank you!
Staff at the Webster store was helpful prior to purchase and delivery. Everything was delivered in good condition. I'm satisfied with my purchase and experience.
Kearny Mesa cycle gear has always been great in my experience. The weakest link is FedEx, but Im not blaming Cycle Gear on that.
Nothing special. They delivered when the salesman said they would. It was the right product. I gave an extra star on shopping experience because they had the product I had been looking for.
Found a 30% off helmet. Shipment arrived in just a few days. Very happy with the packaging.
I really don't like to shop. I do my research and figure out what I need or want. I knew what I wanted and it was on sale so I bought two. Smooth and quick.
My experience is I received an email that the Shoei helmet I wanted was on sale so I purchased it. It arrived when they said it would and in perfect order.
I got my items quickly and everything is what I expected. Great experience
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members