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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,106
quality
11,400
This company responds to reviews on average within 4 days

Instant Feedback

33,177 reviews

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California
1 review
0 helpful votes
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No Complaints
April 20, 2024

Kearny Mesa cycle gear has always been great in my experience. The weakest link is FedEx, but Im not blaming Cycle Gear on that.

Date of experience: April 10, 2024
Illinois
1 review
0 helpful votes
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Nothing special. They delivered when the salesman said they would. It was the right product. I gave an extra star on shopping experience because they had the product I had been looking for.

Date of experience: April 10, 2024
Indiana
1 review
0 helpful votes
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Found a good deal, quick shipment
April 20, 2024

Found a 30% off helmet. Shipment arrived in just a few days. Very happy with the packaging.

Date of experience: April 10, 2024
Arkansas
1 review
0 helpful votes
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Shoei Neotec Helmet
April 20, 2024
Updated review

I really don't like to shop. I do my research and figure out what I need or want. I knew what I wanted and it was on sale so I bought two. Smooth and quick.

Date of experience: April 10, 2024

Shoei Helmet
March 27, 2024
Previous review

My experience is I received an email that the Shoei helmet I wanted was on sale so I purchased it. It arrived when they said it would and in perfect order.

Date of experience: March 17, 2024
Maryland
1 review
0 helpful votes
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Great products and fast shipping
April 20, 2024

I got my items quickly and everything is what I expected. Great experience

Date of experience: April 10, 2024
Texas
1 review
0 helpful votes
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Joe Rocket replacement pads
April 20, 2024

Got these pads for a used 2XL Joe Rocket jacket I bought. They fit inside the jacket, only gripe I have is that they are a little small for the pockets, mainly the back protector. It slides to the bottom of the pocket and feels like poor positioning on my back. To correct that I put it in and then put in the original level 1 protector over it. That seems to be keeping the new armor in place.

Date of experience: April 10, 2024
California
1 review
0 helpful votes
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New Bell helmet and goggles
April 20, 2024

Our shopping experience was fantastic. Allison really knows her stuff and when I mentioned a specific color I wanted, she was able to quickly research and find me a helmet that works for me! The delivery of both helmet and goggles was quick.

Date of experience: April 10, 2024
Illinois
2 reviews
0 helpful votes
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New helmet
April 20, 2024

Helmet was perfect, sizing was off (my big head, high crown) local store helped right away got new replacement same day, great service from a new customer. Thx

Date of experience: April 10, 2024
Utah
1 review
0 helpful votes
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Easy online ordering
April 20, 2024

This was my second time ordering off the Cyclegear site and was just as good as the first

Date of experience: April 10, 2024
California
1 review
0 helpful votes
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Great shop
April 20, 2024

Best shop for moto gear and accessories. Always have what I need and shipping times are quick with rpm.

Date of experience: April 10, 2024
Pennsylvania
1 review
0 helpful votes
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In-store support was helpful and appreciated. I will likely return for future shopping. The order was placed in the store but the 10% discount for first online/member order was not applied.

Date of experience: April 10, 2024
California
1 review
0 helpful votes
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Great staff very friendly
April 20, 2024

We have used this location many times. The staff is always helpful and friendly

Date of experience: April 10, 2024
Oregon
1 review
0 helpful votes
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I love cycle gear
April 20, 2024

Cycle gear has been the best shopping experience both online and in store

Date of experience: April 10, 2024
Oregon
1 review
0 helpful votes
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Efficient process
April 20, 2024

After ordering my gear on line for delivery to the local store, I received an email telling me when my order would arrive. On that day I received another email letting me know my order had arrived. When I arrived at the store, my order was quickly retrieved and I was able to try it on before leaving the store. As it didn't fit, the return was a breeze and another email was waiting for me at home confirming the return.

Date of experience: April 10, 2024
Nevada
1 review
0 helpful votes
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Rapid delivery
April 20, 2024

Quality service fast delivery good helmet website, easy to navigate

Date of experience: April 10, 2024
Arizona
1 review
0 helpful votes
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As expected, no surprises
April 20, 2024

The online experience, communication, emails, and tracking info was the same as Amazon. Since that's my general benchmark, they were on par.

Date of experience: April 9, 2024
Washington
2 reviews
0 helpful votes
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I love than they have parts, I wish the stores had more bike-specific stuff and a broader selection of sizes, but I understand the need to maximize floor space, only stock what moves. Etc..

Date of experience: April 9, 2024
New Jersey
1 review
0 helpful votes
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Good price
April 20, 2024

Very happy with product and order experience through website

Date of experience: April 9, 2024
California
4 reviews
0 helpful votes
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Order was as advertised
April 20, 2024

Looked, found what I was looking for. Read reviews, ordered.

Date of experience: April 9, 2024
Texas
1 review
0 helpful votes
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Almost exactly what I needed
April 19, 2024

Navigating was easy, as was searching the site. I would like to see more than 3 face shield options for my helmet, though.

Date of experience: April 9, 2024