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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The online experience, communication, emails, and tracking info was the same as Amazon. Since that's my general benchmark, they were on par.
I love than they have parts, I wish the stores had more bike-specific stuff and a broader selection of sizes, but I understand the need to maximize floor space, only stock what moves. Etc..
Very happy with product and order experience through website
Looked, found what I was looking for. Read reviews, ordered.
Navigating was easy, as was searching the site. I would like to see more than 3 face shield options for my helmet, though.
Employees were very helpful and knowledgeable definitely will be back
Easy pick up and install of tire was fast. Staff was great.
I love the people and staff in the shop but my gloves were just a little big and I ended up having to return them but I ended up getting some other ones that were perfect that someone at the shop helped me pick out
The first employee that (tried) helped us had the personality of a brick.
We went back hoping for a different employee, we got one but not a whole lot better!
We were very disappointed that the JCruiseII did not accept ANY of the discounts cycle Gear offers!
Also disparate for $700 it was not equipped with a PinLock! We were told we'd hav r to order it straight from Shoei!
I emailed Shoei and they responded that the pinLock was available at Cycle Gear,
The employee contacted me and apologized for the confusion, for another $40 he ordered the Pinlock!
We finally got the helmet w/ PinLock and the employee switched out our Sena from our Harley helmet to the Shoei. He had totally different attitude and did a very good job on the switch.
When we're ready for another helmet, Cycle Gear will probably b out last choice!
I was pleased to find Triumph Tiger parts. Good quality parts and excellent purchase and shipping experience.
The staff at Bellevue Cycle Gear is always really knowledgeable and willing to help. That makes shopping here so much more enjoyable. Please send that team my thanks!
It was as always very good and the staff contacted me in timely matter.
The store manager at Greenspoint in Houston, Texas personally helped us with our online purchase. We are familiar with store as having been part of the Cycle Gear Racing program in the past.
Excellent service and great prices.
They carry a wide selection of brands, but equally important, they have brick and mortar stores not too far from me, which makes returning an item so much easier.
Love the new helmet. The fit and finish is second to none. If you want the best adventure helmet on the market then this is the unit for you.
We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates.
Simba assisted me with finding the right helmet and gloves, sizing, and was able to get the gear to me before the track day. Highly recommend him when visiting cycle gear for your riding gear!
It was easy to find what I needed. The only hicup was when checking out, the page kept reloading over and over. Received the items. Like the glasses but there were two issues. One it is sort of uncomfortable on the nose area as glasses are not flexible in that area. The other is the transitioning of the glasses. During sunlight, they were not dark enough like sun glasses. Work great at night. Didn't have to carry multiple glasses in case of going from sunlight to night. The Helmet is ok. Not my style as it sits bulky. It sits super high on the head. Sizing is different as I'm an XL but had to exchange for a L helmet. Other than that I'm satisfied with the purchase
Im a new biker. I went to cycle gear to get all of my gear. The employees were very helpful in guiding me in what to get and different options to fit my needs. I ended up wanting a white helmet and they didnt have the specific style I wanted in stock so I ordered it online. I accidentally sent it to the wrong store though but everyone was so willing to work with me and get it figured out! I love my gear- stylish, safe, and excellent quality.
The Cycle Gear Was Very Tentative and Thorough With Updates Regarding My Order & When My Order Arrived They Were Able To Help Me Haul The Parts To The Nearest Shop. Awesome Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.