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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,081
quality
11,375
This company responds to reviews on average within 4 days

Instant Feedback

33,102 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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I wanted to make sure the items I was looking for were not in store, the sales help in store helped guide me to choose the perfect warming items for riding on chilly days. I was then lucky enough to find great items for me on sale. After reassurance that if the items did not suit I could return them to the store I ordered online. Everything works as I expected, and does the job intended. I can ride in 40 degree weather without freezing. Thanks CycleGear.

Date of experience: April 12, 2024
Texas
1 review
0 helpful votes
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Trackside Paddock Stand
April 22, 2024

Quick in person ordering, excellent customer service, great products

Date of experience: April 12, 2024
New York
1 review
0 helpful votes
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Very good and easy, was a hard item to find in stores but I am content

Date of experience: April 12, 2024
Georgia
1 review
0 helpful votes
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5 stars
April 22, 2024

Easy and fast shipping. Lots to choose from. No issues.

Date of experience: April 12, 2024
Texas
1 review
0 helpful votes
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Tires
April 22, 2024

Ordered tires,had had them 2 days later fast service

Date of experience: April 12, 2024
Florida
1 review
0 helpful votes
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Fantastic
April 22, 2024

The guys were personable, funny, and helpful finding the right gear.

Date of experience: April 12, 2024
Puerto Rico
1 review
0 helpful votes
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Los productos son de buena calidad y puedo conseguir casi todo lo que se necesita para estar seguro en la carretera.

Date of experience: April 12, 2024
North Carolina
3 reviews
0 helpful votes
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I was looking for a new helmet, but wasn't sure what brand. The sales person showed me a variety and was very detailed with the safety features of all helmets shown. They didn't have the color I wanted in my size so the sales person helped me order it on line. From the time I ordered to receipt was quick and the team also ensured that it fit correctly and I liked it as well as attaching the new Bluetooth I purchased as well

Date of experience: April 12, 2024
Pennsylvania
2 reviews
0 helpful votes
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👍Always great shopping at cyclegear.com👍
Always great shopping at cyclegear.com

Date of experience: April 12, 2024
Oregon
1 review
0 helpful votes
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I wish sizing was more clear.
April 22, 2024

I have a 44" chest and a medium is really big on me.

Date of experience: April 11, 2024
Illinois
1 review
0 helpful votes
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Great service
April 22, 2024

App was easy for me to shop, ordered a expansion pipe for my dirtbike shipped in fast, condition of it was in working shape couple dings that shouldn't be there nothing crazy

Date of experience: April 11, 2024
Arizona
1 review
0 helpful votes
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I ordered something and it came.
April 22, 2024

I ordered something and it came as expected. In a box.

Date of experience: April 11, 2024
California
1 review
0 helpful votes
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Top quality
April 22, 2024

This is my second set of Rizoma bar end turn signals. I love how they streamline my bikes since i run these and get rid of the regular signals.

Date of experience: April 11, 2024
Maine
1 review
0 helpful votes
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Good Price Hard to find gloves with a bridged pinky finger

Date of experience: April 11, 2024
Alabama
1 review
0 helpful votes
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Alpinestars pants
April 22, 2024

Product delivered according to specification. Fast delivery and damage-free packaging.

Date of experience: April 11, 2024
Virginia
1 review
0 helpful votes
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Everything I ordered showed up in a timely manner.
April 22, 2024
Updated review

Everything was pretty quick and easy. I went through and selected what I wanted and had it shipped simple as that.

Date of experience: April 11, 2024

Easy and fast check out
April 13, 2024
Previous review

Easy and fast check out

Date of experience: April 3, 2024
California
1 review
0 helpful votes
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Awesome
April 22, 2024

Item received quickly to local store, friendly staff

Date of experience: April 11, 2024
Texas
1 review
0 helpful votes
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Cycle Gear Euless, TX
April 22, 2024
Updated review

Staff is great. Very knowledgeable and helpful! Chad rocks

Date of experience: April 11, 2024

Easy to use
October 26, 2023
Previous review

Easy to use

Date of experience: October 25, 2023
California
1 review
0 helpful votes
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X15
April 21, 2024

Purchased 3 Shoei helmets. Daniel from the Riverside location was awesome! He was extremely patient and really appreciate his help.

Date of experience: April 11, 2024
Canada
1 review
0 helpful votes
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Great service
April 21, 2024

Great service, fast delivery and great product. I would buy from Cycle Gear again.

Date of experience: April 11, 2024