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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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No complaints, satisfied with service.
My on only complaint is this review requiring fifty characters.
The guys that work the front end of that store are all super chill and very friendly. They all need a raise
2nd time ordering from here and to say they go above and beyond for their customers would be a understatement. Love this website!
I ordered a large helmet at the recommendation of an associate and now that I have it I feel like it might be too small.
Wanted specific features in my new helmet, they knew exactly what I wanted and immediately ordered it in my size and sent to me. Perfect transaction.
The staff was very, very helpful and friendly. They took good care of us.
Ordered an alpine stars jacket in store. Store help was excellent. Told me it would ship next day after order was completed. Waited three days for shipping confirmation. Order stayed in processing. Call customer service he told me will shipping that evening but didn't even take my order number so I don't know how he knew that. Waited 5 more days order still in processing. Call again, customer service told me that they don't know why it has not ship but will check. Received a email a couple of hours later saying that it was ready to be ship. 3 more day later I finally got my jacket. If there was a problem and it was not going to be shipped out in the 2 day guarantee then someone should have communicated that.
This salesman was very helpful and considerate. Will definitely return to this location!
Becoming my go to supplier of everything motorcycle! I love the online as much as the stores I have visited.
The employees were very knowledgeable and helpful. They helped me with my return when an eyelet came out of a boot.
Fair prices and very friendly service! I am glad to have Cyclegear as a store.
Said it would be 10 days to ship and was at my house in 2. Fits and sounds great
Incredible performance, look, and sound.
Cars are noticing I'm coming up or in the lane thanks to the sweet sounds this exhaust produces. Performance has increased tenfold. The style compliments the monkey and doesn't take away from its vintage vibes.
Ordered a shirt from afar and when I got it I was grateful.
I personally work at the Jacksonville location, but before I was just a customer. There have been a lot of changes and a huge change in staffing. Everyone there knows a lot about motorcycles and we always like to help those in need. We always encourage customers beginner or pro to ask any questions they have. Overall just a great place to be at to talk motorcycles and shop for gear and parts.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.