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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,262
value
14
shipping
8,402
quality
11,700
This company responds to reviews on average within 4 days

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33,997 reviews

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New Jersey
1 review
0 helpful votes
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REV IT Sands Jacket, Good Solid Multi season Jacket
June 15, 2024
Updated review

The Rev It Sands seems to be a well built and well designed jacket. It runs a bit small. But 4xl fits perfectly for 50-52" Chest, 36" waist and 6'2''. But not a lot of extra room. Using it for trip of maritime Canada where it can get very cold along the St Laurence River, even in summer, and very hot inland. Had Old Sands Jacket from 2013 until 2023, the new one seems better, tougher, more waterproof, better fit, longer and better looking. Still carry an extra rain Jacket though. Wish I could have tried on in store and compared with others without having to buy it first, But CycleGear has a very reasonable, no hassle, return policy. Very Satisfied overall.

Date of experience: June 5, 2024

Would be better to go to store and try on first, but...
June 7, 2024
Previous review

Would be better to go to store and try on first, but Good return policy

Date of experience: May 28, 2024
Texas
1 review
0 helpful votes
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Cycle Gear never disappoints!
June 15, 2024

I've been shopping at cycle gear for a few years now. From motorcycle accessories and parts to gear that I've needed. Now that my twins ride on stacyc's this is always my first place to shop!

Date of experience: June 5, 2024
Iowa
1 review
0 helpful votes
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Sizing way off
June 15, 2024

I sized up to a 2XL and it wasn't even close to fitting. It would have fit my daughter who wears a M.

Date of experience: June 5, 2024
Tennessee
2 reviews
0 helpful votes
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Excellent customer service
June 15, 2024

Thanks very good service easy to order fast delivery thanks

Date of experience: June 5, 2024
California
1 review
0 helpful votes
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Helmet
June 15, 2024

Ordered a helmet and it came in a timely manner Very excited to ride and enjoy our next journey🌴

Date of experience: June 5, 2024
Minnesota
1 review
0 helpful votes
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Edina CG is fantastic
June 15, 2024

David is great to work with. Both darkside and bright side installs were done wonderfully and I take all my MC tires here now.

Date of experience: June 5, 2024
Illinois
2 reviews
0 helpful votes
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The best service
June 15, 2024

The associate who helped me gave me an accurate delivery day and when it came in even called me to tell me. He even installed it when I arrived too.

Date of experience: June 5, 2024
New York
1 review
0 helpful votes
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Went to cycle gear to see if my tire came in; it was there; but they said they no longer mount and balance tires

Date of experience: June 5, 2024
Michigan
2 reviews
0 helpful votes
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I have received my order.
June 15, 2024

Great experience. Fast shipping and very helpful employees.

Date of experience: June 5, 2024
Missouri
1 review
0 helpful votes
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Satisfied
June 15, 2024

Always a good stop thank you Cycle Gear. They have always had what I'm looking for!

Date of experience: June 5, 2024
Tennessee
1 review
0 helpful votes
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Rear tire replacement...
June 15, 2024

I've ordered several tires over the years from Cycle Gear. They have always been easy to deal with. They mount and balance the new tires and have never scratched or damaged anything. I'm a bit OCD about that stuff so I like not having to worry about what happens.

Date of experience: June 5, 2024
Pennsylvania
1 review
0 helpful votes
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Thanks
June 15, 2024

Awesome job and great service and faster than expected. Thanks again for the service

Date of experience: June 5, 2024
Texas
1 review
0 helpful votes
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Best Customer Service
June 15, 2024

Every time I go in for gear or to order a part, the man behind the counter walks me around the store recommending exactly what I want and need.

Date of experience: June 5, 2024
Arizona
1 review
0 helpful votes
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Helmet
June 15, 2024

Kirby was exceptionally polite and helpful. He knows his stuff and has your best interests in mind. Thx brother

Date of experience: June 5, 2024
Missouri
1 review
0 helpful votes
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Good service, as usual.
June 15, 2024

I ordered the item that I ordered. It came in a timely manner. I was pleased.

Date of experience: June 5, 2024
Tennessee
1 review
0 helpful votes
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Pretty damn good
June 15, 2024

All products were easy to find and super easy to get right to my door step

Date of experience: June 5, 2024
California
1 review
0 helpful votes
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Fantastic!
June 15, 2024

Bought a really nice digital tire pressure gauge this time. Happy with my purchase, as usual :)

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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No prob.
June 15, 2024

Excellent $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Tire was bald searched Cycle Gear
June 15, 2024

Had a tire that the cord was showing. Checked Cycle Gear site. The had my tire shipped to the San Jose store. Arrive on time and no hassels.

Date of experience: June 4, 2024
New Mexico
1 review
0 helpful votes
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Shipping not as advertised
June 15, 2024

Promised two day shipping with my memberships. My order took over a week to get to me, and that's after I contacted support since I saw it was not shipped out yet.

Date of experience: June 4, 2024