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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,264
value
14
shipping
8,420
quality
11,718
This company responds to reviews on average within 4 days

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34,030 reviews

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Maine
1 review
0 helpful votes
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It's been a while...
June 16, 2024

I recall visiting CycleGear in Vernon (Manchester?) CT with my dad and getting a chain and larger back sprocket for my Honda SL100 when I was 16 or 17. I think we got helmets and other things there too. It's been a while, glad CycleGear is still in business, they must be doing something right. Now I'm 67 and live in Maine.

Date of experience: June 5, 2024
Georgia
1 review
0 helpful votes
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Always an easy transaction
June 16, 2024

I had this shipped to the store so I could try on the Klim Outriders. Picked up at Cycle Gear Portland on Stark. Hard to get out of there without spending more money! Friendly and helpful staff.

Date of experience: June 5, 2024
Michigan
2 reviews
0 helpful votes
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Cycle Gear is amazing
June 16, 2024

Ordered my replacement tire which was out of stock every where I looked and it was delivered 4 days later

Date of experience: June 5, 2024
California
1 review
0 helpful votes
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Great staff
June 16, 2024

Great staff and attitude. Very helpful. Was overcharged for some items but they were quick to make it right and the staff on the 2nd encounter was even more knowledgeable. Love the merch and variety in store. Will definitely return

Date of experience: June 5, 2024
Indiana
2 reviews
0 helpful votes
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Good fit and good quality.
June 16, 2024

Fits as should and made for good riding experience for the road trip.

Date of experience: June 5, 2024
Idaho
1 review
0 helpful votes
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Great Service
June 16, 2024

Purchased a Joe Rocket jacket at a good price. I found the jacket cheaper the next day. I clicked the link for price match, pasted a link and received a refund the next day. Outstanding customer service!

Date of experience: June 5, 2024
California
1 review
0 helpful votes
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Schuberth C5
June 16, 2024

Ordering was simple and direct. The font size was large and clear enough to read without my glasses. All the information was in an easy to find location.

Date of experience: June 5, 2024
Florida
2 reviews
0 helpful votes
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Everything was great
June 15, 2024

Outstanding. Never have a problem with the local team or online

Date of experience: June 5, 2024
North Carolina
1 review
0 helpful votes
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Quality stuff
June 15, 2024

Staff is very knowledgeable and helpful………………………………..

Date of experience: June 5, 2024
Arkansas
1 review
0 helpful votes
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LS2 ADVANT X HELMET
June 15, 2024

Had trouble with promo code. Called customer service and Daniel got it taken care of. Highly appreciated.

Date of experience: June 5, 2024
California
1 review
0 helpful votes
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Order
June 15, 2024

Website is easy to use. Products are as specified on web page.

Date of experience: June 5, 2024
Tennessee
1 review
0 helpful votes
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Helmet appears to have been used.
June 15, 2024

I was disappointed to receive a very dusty box with a used helmet inside. Scuff on the face shield. Fingerprints inside and outside the face shield. Hair and salt/sweat residue inside the helmet and an odor..

Date of experience: June 5, 2024
Illinois
1 review
0 helpful votes
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Great website and stores
June 15, 2024

I've shopped both in store and on the website and had good experiences with both. The website works great and has helpful and accurate reviews. In store I've talked to multiple workers and all of them have been really nice, helpful, and overall chill people to talk to

Date of experience: June 5, 2024
Arizona
1 review
0 helpful votes
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Fast and no hassle shipping
June 15, 2024

I'm happy with the product I purchased and shipping was quick. Thanks

Date of experience: June 5, 2024
California
1 review
0 helpful votes
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Super Fast Delivery
June 15, 2024
Updated review

As always, Cycle Gear is my first choice for motorcycle related items. This time I was ordering new tires, Michelin Scorcher 11, the tires were delivered in 2 days, and very well packed. A+!

Date of experience: June 5, 2024

Professional, high quality support
May 7, 2024
Previous review

I highly recommend Cycle Gear, all the time the sale person is an experienced motorcycle rider, with a lot of hints and suggestions, checking details on your purchase, from the way that even gloves fits/feels to the best that you can go for whatever you want. Truly professionals, I wonder how many places are like Cycle Gear!
Goldwing Experienced Rider

Date of experience: April 23, 2024
Oklahoma
1 review
0 helpful votes
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Riding jacket for wife
June 15, 2024

In store rep was helpful to find what the wife was looking for and figure out proper size. They did not have the jacket in stock she had chose so we ordered it online and it shipped quickly and and was a great experience.

Date of experience: June 5, 2024
Washington
1 review
0 helpful votes
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Great having a store
June 15, 2024

Awesome being able to go to a physical store try on stuff, and do returns there if needed.

Date of experience: June 5, 2024
Canada
2 reviews
0 helpful votes
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This is an exeptional helmet
June 15, 2024

I have a Neotec I but needed another helmet. It was between the Neotec II and RPHA 91. Comparing them side-by-side didnt seem like much difference but HJC was cheaper and higher rated. I was about to pull the trigger then double checked. A sales rep noticed and said I had the wrong size; I should be using a Large. The neotec II validated his recommendation. It fit like a glove and seemed light. The HJC had too many hard spots - especially above brow and was uncomfortable, unlike the XL. But the XL sat too low.
After purchasing the Shoei, I did a 2000 mile ride and this helmet was such an improvement over the Neo I (it is an XL), that I'm inclined to replace it with the II.
Visor detents very smooth and just in the right spots. Extremely comfortable. Air flow average. But damn...she is quiet! Never used earplugs or earbuds once, as I have always done. Installed a SENA 50S and I could carry a conversation with visor up at highway speeds!
Two complaints: The preinstalled spot for the internal SENA make mounting an external one towards the rear and this impacts its functionality. I like the ratchet over the D-Ring but the spots where you put the chin straps through the cheekpads looks very flimsy, like it would need replacing often.

Date of experience: June 5, 2024
New York
1 review
0 helpful votes
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Auxiliary Lighting
June 15, 2024

I have yet to install them. I will review post installation.

Date of experience: June 5, 2024
Florida
1 review
0 helpful votes
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Very happy with the helmet.
June 15, 2024

Received my two helmets. One of the boxes was open. And did not have the brochure and the tube that the Other helmet had. I wonder if the sold me a return helmet?

Date of experience: June 5, 2024