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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,264
value
14
shipping
8,421
quality
11,719
This company responds to reviews on average within 4 days

Instant Feedback

34,038 reviews

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Texas
1 review
0 helpful votes
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Great selection of products
June 17, 2024
Updated review

Good quality and durability products and I enjoy the emails highlighting new products and sales

Date of experience: June 6, 2024

Incredible selection online of riding gear
April 1, 2024
Previous review

Quick and easy shopping. Fast delivery of online purchases

Date of experience: March 22, 2024
Florida
1 review
0 helpful votes
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Tire
June 17, 2024

Arrived quickly to store notified promptly excellent customer service by local representative

Date of experience: June 6, 2024
California
1 review
0 helpful votes
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Quick, fast, easy right to my doorstep at a great cost. Who could ask for anything more.

Date of experience: June 6, 2024
Washington
2 reviews
0 helpful votes
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It was hard to search for specific parts for my KTM 1290R, I was trying to locate a swingarm chain guard pretty standard OEM maintenance item, but couldn't find it and gave up...

Date of experience: June 6, 2024
Utah
2 reviews
0 helpful votes
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Good
June 16, 2024

Quick and convenient. Better pads than stock. Why do I have to use fifty characters?

Date of experience: June 6, 2024
North Carolina
1 review
0 helpful votes
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Review for Alpinestar Jacket
June 16, 2024

Great experience over all. The employees there are extremely helpful.

Date of experience: June 6, 2024
Connecticut
1 review
0 helpful votes
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Love my new helmet, but the sun visor wasn't tracking correctly right out of the box. I took it to the local store (Orange, CT). They fixed it right away and also addressed some of my concerns with size (they confirmed I had the right size after one size larger was too big).

Date of experience: June 6, 2024
Michigan
2 reviews
0 helpful votes
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Amazing Customer Service
June 16, 2024

Everyone was very helpful and ordered my comms system and installed it once it came in.

Date of experience: June 6, 2024
Minnesota
1 review
0 helpful votes
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Quality glasses. A little tight
June 16, 2024

Nice, sturdy quality construction. On the tight side but Im guessing thats part of the design for when your on your steel horse.

Date of experience: June 6, 2024
California
1 review
0 helpful votes
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Pinlock
June 16, 2024

I needed a Pinlock visor to stop my visor from fogging at stop lights etc. It was easy to get the Pinlock visor for my helmet and my fogging issues are gone. Even with 90 to 100% humidity, no fog. Love the Pinlock system.

Date of experience: June 6, 2024
California
1 review
0 helpful votes
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Letting everyone know that this tire was ordered for a friend's scooter bike. It arrived from CycleGear
As predicted and although not as yet on the scooter, the tire is smiling and so happy to be in California.
Thank You...

Date of experience: June 6, 2024
Germany
1 review
0 helpful votes
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Always reliable
June 16, 2024

I've never had any issues with Cycle Gear. Stores are located everywhere

Date of experience: June 6, 2024
Illinois
1 review
0 helpful votes
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Amazing service
June 16, 2024

I love CycleGear, I'm still fairly new to riding and they made my transition incredibly easy. Their member discounts and incredible customer service has given me a lot of confidence as a rider.

Date of experience: June 6, 2024
California
1 review
0 helpful votes
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Great Service Great Staff
June 16, 2024

Always have best service by staff. Always patient and helpful. Thank you Sean and Shannon!

Date of experience: June 6, 2024
Virginia
1 review
0 helpful votes
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Cardo PackTalk Edge
June 16, 2024

After reading the reviews in several places I decided on Cardo and CycleGear due to both companies reputation for quality and reliability. Bike has been in the shop since I installed, looking forward to seeing how the Edge performs on the road!

Date of experience: June 6, 2024
California
3 reviews
0 helpful votes
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Helpful service
June 16, 2024

The sales associate took his time to answer all of my questions and helped me try on products from both the shelves as well as getting gear from the back storage. I didn't feel rushed and he was proactive with his interactions - he didn't just sit there and wait for me to ask a question, he would volunteer up information that he thought would help. In the end I felt confident with the product I bought because of his input.

Date of experience: June 6, 2024
New Jersey
1 review
0 helpful votes
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Excellent
June 16, 2024

Excellent buying experience always! All cycle gear product always exceeds expectations

Date of experience: June 6, 2024
Ohio
2 reviews
0 helpful votes
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Fit is great and looks awesome! The goggles are a perfect fit!

Date of experience: June 6, 2024
Minnesota
1 review
0 helpful votes
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The guys at maple grove were super helpful! Just didn't have my size & preferred color in store or online, so I upgraded to a little more expensive helmet. It's my fault for not buying one in time for my basic riders course, but I was told that the two day shopping would get my helmet to me in time. It didn't come until the day after my course; which was a little frustrating.

Date of experience: June 6, 2024
Connecticut
2 reviews
0 helpful votes
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Great service
June 16, 2024

The CSR was great! His patience and expertise was greatly appreciated and beneficial.

Date of experience: June 6, 2024