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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,225
value
14
shipping
8,039
quality
11,333
This company responds to reviews on average within 4 days

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32,975 reviews

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1 review
0 helpful votes
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April 7, 2026

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Date of experience: March 27, 2026
1 review
0 helpful votes
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I bought two motorcycle tires from cycle gear online specifically because they install them for half price. The guy at the store refused to install the tire because I wanted it reversed, even though I called to verify they would do it before I ordered the tire. I had to make 3 trips to the store, and had to pay 3x as much to get it installed by another dealer because I didn't buy the tire from them. When I picked the tire up from the idiot at the sanford cycle great who said he couldn't do it, I called daytona amd orlando cycle gear. They both said there was no reason not to install the tire. Despite the guy hearing this from his Co workers, he still refused. It was like he didn't want to admit he was wrong. His ignorance and arrogance coat me a lot of time, money, and aggravation.

Date of experience: March 27, 2026
Kimberly E. CycleGear Rep
36 minutes ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!

1 review
0 helpful votes
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Only some of what I need.
April 7, 2026
Updated review

CycleGear is a great place to order from and I have near my home. They carry quality merchandise and helpful staff at the store. The only issue is that they have very few products for the type of motorcycle I ride. I ride a trials motorcycle and there's Almost nothing that will fit it. I can get other accessories and fluids there but no parts. I would like to buy tires from you but the selection is poor. I've always hope that you'd carry Kenda Ibex K7104 and K7105 tires because they're much more affordable than the Michelins you carry. You seem to have an unlimited supply for dirt and street bikes but not for trials riders.

Date of experience: March 27, 2026

Not a lot of products for my type of motorcycle (2023...
March 26, 2026
Previous review

Not a lot of products for my type of motorcycle (2023 Gasgas TXT 250 trialss) but I love shopping from Cycle Gear when I do find something. The "ship to store" is awesome. Thanks CG!

Date of experience: March 16, 2026
Massachusetts
1 review
0 helpful votes
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I had looked online at the cycle gear webite nd found the gloves I wanted but I wanted to try them on first hand. The sales woman at the woburn store was very helpful finding exactly what I wanted from their warehouse. The Gloves arrived at my house ahead of the scheduled day and shipping was free. Goo experience all around

Date of experience: March 27, 2026
1 review
0 helpful votes
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Tires and mounting
April 6, 2026

Convenient, order the tires and have them shipped to Cycle Gear then drop off wheels and have them installed. Installation usually the same day and I had it where they did them while I waited. I bought and had installed 3 sets of tires installed in the last month or so, my Honda Transalp is next.

Date of experience: March 18, 202
1 review
0 helpful votes
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Buying a Helmet
April 6, 2026

Buying a helmet in this day and age is hard. Helmets that you order may or may not fit or be comfortable. Returns inconvenient. Stores are few and those that do exist have limited inventory. The helmet I picked out was not in stock at local Cycle Gear so I took a chance and ordered. The store is 30-45 min away with ongoing construction and heavy traffic. Could have shipped to store but took a chance and shipped to home. I knew I could return to store for a refund if needed. Fortunately the helmet was a good fit and very satisfactory. Under the circumstances it worked out well

Date of experience: March 27, 2026
1 review
0 helpful votes
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Awesome guy
April 5, 2026

I am not sure if you can look at my sales man from my order. I don't remember his name. He was helpful the moment we walked in the store. He didn't have the items in stock, however he made it very easy and placed the order for us and had the items sent to our home. Give that kid a raise. 5 stars

Date of experience: March 26, 2026
New York
1 review
0 helpful votes
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Fast Delivery!
April 5, 2026

I called about the helmet I wanted because I had already purchased it twice from other vendors only to have it canceled due to lack of inventory. The associate recommended trying on an Icon helmet in store before ordering because they fit different. Really sound advice! I take a size larger in this helmet and it arrived two days later.

Date of experience: March 26, 2026
California
1 review
0 helpful votes
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The staff at Cycle Gear Murietta are all fantastic. They all take the time to help you through what ever it is you're looking for very thorough very knowledgeable great atmosphere. I was helped by Marcus and ben both great guys. Thank you.

Date of experience: March 26, 2026
1 review
0 helpful votes
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Needs to be boxed better
April 5, 2026

Clutch pack came in a plastic envelope. The box inside the plastic envelope was pushed out on both ends allowing Clutch pack to half way exit the Barnett box. It should have been TAPED on both ends and shipped in a box and not a plastic bag. Disappointing packing and shipping l

Date of experience: March 25, 2026
Arizona
1 review
0 helpful votes
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Parts for my motorcycle
April 4, 2026

I ordered the part and it came in a reasonable time,

Date of experience: March 25, 2026
1 review
0 helpful votes
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Need exchange
April 4, 2026

Experience was good but size was too small. Hopefully everything works well for an exchange

Date of experience: March 25, 2026
1 review
0 helpful votes
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They are very attentive and knowledgeable. They really helped in helping me find the safety gear that met my needs and budget.

Date of experience: March 25, 2026
1 review
0 helpful votes
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Quick delivery & great price!
April 4, 2026

I ordered a set of ROK straps for an upcoming long distance trip. They had what I needed and shipped it to me quickly!

Date of experience: March 24, 2026
1 review
0 helpful votes
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Pinlock for scorpion r430
April 4, 2026

I love this product it keeps all the fog away and keep it clear. At night it has a glare but once I got used to it then it became completely clear and helps early morning and late night rides.

Date of experience: March 24, 2026
1 review
0 helpful votes
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Great
April 3, 2026

The mailing service accidentally shipped it to Colorado once it reached my city, but I don't think that's necessarily cycle gears fault. Good entry level helmet.

Date of experience: March 24, 2026
1 review
0 helpful votes
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New riding gear
April 3, 2026

My experience with the site is awesome. I'm not always able to make it out to the closest store, so the site is always a great help.

Date of experience: March 24, 2026
Florida
1 review
0 helpful votes
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One of the few sites that had the product I wanted and the size I needed. Shipped very quickly. I'm very happy with the experience and will order from CycleGear in the future.

Date of experience: March 24, 2026
1 review
0 helpful votes
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Top quality
April 3, 2026

Arlen quality tough to beat! The rotor is milled perfectly and the black trim bezel on the edge looks great as a finish. Fit flawlessly on a 14 NRS.

Date of experience: March 24, 2026
1 review
0 helpful votes
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Better packaging would be good
April 3, 2026

Order 3 ol filters. They were shipped in a plastic wrapper with zero protection other than from moisture.
Dumb idea. Don't be so cheap. One of the filters was bent and the local Cycle Gear store made it right.

Date of experience: March 23, 2026