CycleGearReviews 11,517

The Cycle Gear employee was very helpful ordering a helmet I wanted that wasn't in stock. When it arrived and did not fit well, he was quick to process the return and refund. I bought a different brand they recommended and it fits perfectly.

I absolutely love the team at Cycle Gear in Plano. They are an excellent team, and John is one of most genuine people to work with when it comes to buying parts. Always quick to help. Always has a smile. He's been my go-to guy for all my orders and purchases at Cycle Gear. Great people, good product, and always a good price. I was told my product would arrive on Monday, when purchased on a Thursday, and arrived at my door on Saturday... two days early! Product was exactly what I purchased and absolutely love it. Couldn't wait to install it on my Wife's bike.

Delivery was confusing Very Confusing seems each piece came from a different warehouse tracking was cancelled had issues. I had to pay an extra visit to the store to confirm my order was active. Surprisingly it all came together OK. Also one tire had a manufacture date of 2023 seemed old compared to the other

We prefer cycle gear over similar suppliers like RevZilla because of their North Olmsted, Ohio brick and mortar location. The staff there are always friendly, helpful and responsive. For this last purchase, I dealt with Adam and the service he provided exceeded my expectations.

I recieved my order a few days ago, I tried emailing back but it wouldn't send to the email. It came a day or two later after it said delivered which is why I got confused and reached out. Sorry for any inconvenience this may have caused.

I bought my helmet open box but I'm pretty sure when cycle gear took the helmet back they didn't inspect it properly because when I opened it the mechanism to remove the face shield was broken it was just pushed back in and sent back like that or something but it was broken like if somebody tried to take the face shield off but didn't know how to do correctly and broke the piece holding it.

1.) The salesperson was pretty good. Explained things and I was convinced the product was good, even though it cost a lot…!
2.) Upon arrival however, I was confused. I was not sure if things were correct as I was unable to operate the jacket.
3.) I drove back to the store and the salesperson showed me this missing connection that was a necessary connection to correctly operate the system. I had missed that connection.
—Since then it has been great.
—Although the system appears to work well and I am generally pleased there are a few detail refinements that could be made to this garment to make it a "10"

I was looking for a new set of tires they aren't available at all retailers. The shipping was very fast and I am very satisfied with product.

I ordered a battery from a company I thought was in California with a three day delivery time, because I also live in California. Instead, the battery was shipped from New Jersey during a snowstorm. I received a notice that said that the battery would be a day late. That being said I am very happy with the battery that is now installed in my motorcycle.

Purchased riding jeans online from Cyclegear. The item arrived on time and as described. The fit of jeans are spot on and seems to be very comfortable… to the point that I was just lounging around in them after trying them on. Just wished that the jeans had come with padding… I guess sold separately. Other than that, it was a great experience.

When described as open box, that was literally what they meant.

As always, excellent service! Everything showed up on time and correct!

It was easy to find the right filter for my bike, and even though they didn't have it at my local shop it only took a few days to get to me. I'm satisfied

Needed a new tire, used my cash back from being a member and the tire was at my door within a couple days. Took it in to be replaced and it was done within 24 hours!

I was in the market for a pair of riding boots that I can use on the street and on the track. The staff at the Cycle Gear in Pleasanton, CA, were super helpful in getting me sized up. Unfortunately, the size that would fit me wasn't available; so it had to be ordered. It arrived quite quickly and the staff was good in helping me put it on. I love this shop and I plan on returning again!

All items received and they all are super quality products. I appreciate the quick delivery and superior service at Cycle gear Houston.

Ordered a set of Michelin motorcycle tires, one tire was nearly three years old the other was two years old. Not happy receiving old stock, will return them.

Excellent store support let me know the part was available and offered to order it for in-store delivery. Then gave me all of the information I needed to order for myself online.

Me atendieron en la tienda de Austin TX, el asesor que me atendió fue realmente profesional y humano, me dio todo su apoyo para escoger el producto ideal para mi regalo y tambien gestiono el despacho para que llegara a su destino, mil gracias

I absolutely love these goggles, but noticed that the clear lens was out of stock. I looked everywhere online and tried to call and confirm whether there were two lenses that came with these goggles as the manufacturers website state so. No one could answer this question so I ordered the radium goggles anyway. Sure enough there was a clear lens in the entire kit, as well as a lot of accessories that are not listed in the description on your website. I am very happy with my purchase, but would have liked to know that these other accessories came with the goggles..