CrutchfieldReviews 1,614

I purchased a TiVo Bolt+ from Crutchfield at full price. There were no sales for the Bolt+ anywhere at the time. A few days later Amazon had the TiVo Bolt+ on sale for $375.75. Crutchfield verified the Amazon price and refunded the difference for my new Bolt. They were very quick on the refund. Kudos to them and I will buy from them again in the future. Was going to rate four stars, gave them five due to the deal I received.

I purchased a system to add bass to my car. The subs kept blowing. The store grudgingly gave me a new one after i pitched a fit about my warranty. They automatically assumed i was the problem. Instead of treating me like a valued costomer that just spent almost a thousand dollars they were very arrogant with me. I paid them to install my power wires and hi low converter. As i figured out with no help from them it was my converter. Costomer service offered to mail me a cheaper one for free. So that means the instilation fee i paid for the falty one is gone and the money i paid for the more expensive converter is gone. Crutchfield also nocked my 60 garantee to a 2 week warranty. I highly suggest not going to the Harrisonburg Va store. Save yourself some money, headache, and about 8 hours on the phone with costomer service.

Disciplinary action pending or charges to be filed w Supreme Court of FL. "Probable cause" decision after investigation finding. This man Took a years worth of money for a criminal case, unable to resolve favorably. Had to fire this man and hired Lyle Mazin of Mazin Law in Orlando who got our case dropped only after 3 months, something Mr Crutchfield couldn't or wouldn't do. Mr Mazin is top notch, brilliant, passionate, affordable.

Good product, and fast delivery, good choice for your electric device!

I ordered a scratch and dent/open box Onkyo 800 receiver. Although I saved $150 off the Crutchfield price, it was still $100 more than an open box unit from One Call. I was willing to pay the extra money for Crutchfield's customer service.

Unfortunately, the unit they sent was defective/broken. In the meantime, the regular price had been reduced a $100. I called and was made to feel as if I should consider myself lucky that they were willing to exchange it for another unit at the considerable savings of $50 over their current price - and still $100 more than One Call. I had to spend several minutes negotiating with the customer service rep to get her to agree to send another unit out and have UPS pick up the defective unit.

I just arrived home to find that a new Onkyo 800 - but UPS didn't pick up the new unit. Apparently UPS didn't know anything about a pickup. If I want UPS to come and pick it up I have to pay extra.:/

Obviously I'll be dragging the old unit to the UPS store on Saturday (some of us work longer hours than the UPS store is open). But I won't be paying extra to do business with Crutchfield. The customer service just isn't what it used to be.