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Crutchfield Reviews Summary
Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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We had a Pioneer receiver that we had just purchased 18 months ago and was completely fried by lightening. I called to find out what we should do... replace or repair and he was so honest and helpful. Ultimately we decided to replace and the receiver we purchased is awesome. Its a Denon>
This is a Christmas present for my son who wants a simple blue-ray/dvd player and picked it out so I could get what he wanted. It shipped the same day I ordered it, and even with free shipping was here in a couple days. AWESOME!
My stereo system has lasted over 20 years and components are now starting to fail. I called Crutchfield for help to find a suitable audio component to replace my former receiver. The tech support guy suggested various components and we discussed features, trade-offs, and cost, and ultimately settled on a components that I'm extremely happy with and I a price I was very willing to pay.
Crutchfield is my go-to site for electronics purchases. The offer the best products, at fair prices, and their customer service is second to none.
The folks at Cruthfield always reliable and readily available for support! The folks are very knowledgeable and up to date with the products the sale and company discounts. The was no hassle during the ordering process and the product arrive on time.
The folks at Cruthfield always reliable and readily available for support! The folks are very knowledgeable and up to date with the products the sale and company discounts. The was no hassle during the ordering process and the product arrive on time.
The folks at Cruthfield always reliable and readily available for support! The folks are very knowledgeable and up to date with the products the sale and company discounts. The was no hassle during the ordering process and the product arrive on time.
The folks at Cruthfield always reliable and readily available for support! The folks are very knowledgeable and up to date with the products the sale and company discounts. The was no hassle during the ordering process and the product arrive on time.
Recently purchased an aftermarket car stereo receiver and based on Crutchfield's website (super easy to use, lots of tech articles, positive reviews from others, free inclusion of adapter parts specific to my vehicle, and the service support), the choice to purchase from Crutchfield was an easy one. After having received most of my order, I can only add further positives... timely emails of order/shipment status, email of installation documents, recommendation of additional parts (specifically I was very impressed with the electrical connectors recommended). Crutchfield gets it.
As usual, dealing with Crutchfield was a pleasure... used tech assistance and guided through with expertise. Other companies should pay attention and see how to do it the right way like this great American company.
For the price you can't go wrong. Very happy with my purchase. Installed in a 92 GMC Sonoma. Instructions and schematics were good, but if your not familiar with installing a radio it would help to have a friend help you. I found that even the factory diagrams didn't match up with the radio i was replacing (factory unit). But i have installed a radio or two in my time so it worked fine. Just follow the instructions advice and pay more attention to the positions, not the color.
Awesome experience all around. Super helpful instructions included with the item, all items were high quality and arrived quickly.
Very happy with order process, quick shipping (FREE!) and product exceeds expectations. Thank you Crutchfield, my new store for everything electronic!
The only complaint I had was with the instructions for the install kit. Mind you, GMs insistence on odball sized radios made this harder than most people will face, but it would have been nice to have pictures or drawings of the "rear support" that needed to be cut out. It turned out to be not nearly as intimidating as at first appearance, but I had to mount the radio multiple times and use a mirror and flashlight to work that out. Once installed, though, it looks and works great!
Thanks Crutchfield! Our new pioneer receiver helped make our 14 hour car trip with 3 kids bearable! Mac was very helpful to help me choose what to get and how to install it. He even suggested some installation add-ons that made installation a breeze! Kudos to a knowledgeable team and friendly, helpful staff!
Very helpful with the issue I was having. You can't go wrong with this company. They go above and beyond to assist you.
In addition to having terrific prices, the help given by the staff is second to none! - and in perfect American english (thanks, Buster)!
Great, every thing went great. The sales representative knew the product and was very helpful and had a very friendly sounding voice. He took the time to resurch some of the questions l had.
Bought a Bose Speaker and at first it had an awesome sound but after sometimes the sound quality reduced to nothing, gotta return it ASAP. Please Provide some details what is your return policy as.
First of all the site is excellent! Ordered pioneer head unit and suggested harnesses and and additional brackets I would need. Received the order and wired he baracket up and installed he radio. The instructions for the wiring harness are not clear for my vehicle. Everything worked, except for the. Sound on phone calls. I called customer service and spoke w a tech person that knew exactly what the issue was. With jeep and amp the calls are routed to the front speakers and w amp is all supplied to the rear speakers. Long story short, the tech not only gave me the solution, but step by step gave me the rcross over pattern and wire colors to cross. Wired up and rocking along. Very satisfied!
Larry was extremely helpful in getting me the right components to fit my specific vehicle. I am a novice, and your website and technical assistance is spot on. Don't ever change!
Purchased a audio cabinet. It arrived as scheduled and was just what I was looking for. The purchase was easy and description of the cabinet was exact. Will buy from them again in the future.
Purchased the Sennheiser RS 5000 as my hearing is degrading and my Sennheiser headphones, while sounding great, were not able to deliver accentuated "Voice" frequencies that I needed. I found of the 5000's 3 different sound programs #1 is not too bad and the bass is not overpowering. #2 is extremely "Tinny" and actually gives me a headache. And #3 is too much bass to hear all speech. The only sound I find acceptable is with no profile engaged, which sounds like my brothers "TV Ears" which cost about 70% less. The only real problem I have is after about 30 minutes of use my ears ache so bad I have to remove the unit. I have tried different positioning and different ear cups but to no avail. If this continues I will have to revert back to my headphones.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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