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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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Georgia
1 review
1 helpful vote
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Not as advertised
March 8, 2021

I purchased a set of component speakers with the assurance that crutchfield has done extensive research they would fit my application and if I had any trouble their experts would be able to help. Baloney. My car is five years old, expert only had experience with a car that was a generation older. Still don't know how to utilize crossovers so I can't install tweeters that came with kit. Could have saved money on coaxials, but now I'm left holding the bag.

Date of experience: March 8, 2021
Texas
1 review
1 helpful vote
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Crutchfield had the lowest online price on a center speaker. Ordered and it arrived quickly in great condition. Highly recommended.

Date of experience: March 8, 2021
New Mexico
1 review
1 helpful vote
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Wow!
March 7, 2021

Wow... so much knowledge from crutchfield team. I m happy that everything fit properly with out any forced. Locking good! And i did it my self.
Gracias team crutchfield!

Date of experience: March 7, 2021
New Mexico
1 review
1 helpful vote
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The customer service at Crutchfield is fantastic and helpful! I made several calls for assistance with my install and each time my problem was solved. The new stereo works and looks great!

Date of experience: March 7, 2021
Connecticut
1 review
1 helpful vote
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Jake perfectly matched the ELAC Debut 6.2s to my PSA Sprout 100, addressing all considerations from room to musical taste and listening style

Date of experience: March 7, 2021
Kansas
1 review
1 helpful vote
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Awesome
March 5, 2021

Prompt and fast, good customer service and they send all of the necessary instructions to get the job done. Thanks Crutch field!

Date of experience: March 5, 2021
Missouri
1 review
1 helpful vote
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User friendly
March 5, 2021

I didn't know what size speakers would fit my car and going to crutchfield.com made it very easy it let me choose my vehicle and pulled up every speaker that would fit it and very reasonable prices

Date of experience: March 4, 2021
New York
1 review
1 helpful vote
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The customer service was very knowledgeable about their products and gave me several options of systems that would work in my car. The prices were competitive and the step by step instructions are easy to follow. I would definitely recommend getting their wiring harness adapter. It will save you a lot of time.

Date of experience: March 4, 2021
Michigan
1 review
0 helpful votes
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This business promotes free 2 day shipping to my address; however, upon placing an order the primary order shipped from a second party and the 2 day policy did not apply. Learning this, I attempted to change the delivery address based upon some planned travel. CS claimed to be able to manage this, but they did not. Communication was very pleasant, but ineffective.

Date of experience: March 3, 2021
West Virginia
1 review
0 helpful votes
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I saved more than $60 getting my Jamo Atmos modules from Crutchfield. I have never shopped here before, and was hesitant to look elsewhere beyond the usual Amazon, Newegg and B&H, but on this occasion, the Jamo Atmos modules were WAY marked up on Amazon, and out of stock at the other sites. Shipping was fast, and I finally got the Amos modules for my Jamo S809 system, for $60 less than I had in my budget. Good deal!

Date of experience: March 1, 2021
Connecticut
2 reviews
5 helpful votes
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Spot On
March 1, 2021

Had a number of transactions with Crutchfield, and each was executed perfectly from ordering to fulfillment to delivery. I also note that their pricing has been much improved over the years, and are now fully competitive with other vendors that lack both the accuracy and dependability of Crutchfield. Highest recommendation.

Date of experience: March 1, 2021
Texas
1 review
1 helpful vote
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Great experience
February 28, 2021

Fast delivery, excellent customer service. Tech support is awesome. Will definitely buy from Crutchfield in the future.

Date of experience: February 28, 2021
Florida
1 review
1 helpful vote
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Truck stereo swap
February 28, 2021

From the website to the ordering process to the installation, it couldn't have been easier! Thanks Lori

Date of experience: February 28, 2021
Minnesota
1 review
1 helpful vote
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Awesome
February 28, 2021

They had what I wanted in stock. The transaction was quick and easy. The item shipped quickly with free two day shipping. The Marantz NR1200 amplifier arrived in perfect shape and I couldn't be happier with the purchase.

Date of experience: February 28, 2021
Georgia
1 review
1 helpful vote
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Amazing
February 26, 2021

Always is a very good experience buying from Crutchfield. Fast shipping, good prices and good people. Will buy again and again and again from them. Amazing...

Date of experience: February 26, 2021
Oregon
2 reviews
1 helpful vote
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Crutchfield provides an extensive knowledge base coupled with selection and competitive pricing amounting to good value. I always check with Crutchfield when evaluating purchase options for audio, video and home theater gear as I know they have knowledgeable staff, a good selection, competitive pricing and quick shipping.

Date of experience: February 25, 2021
Pennsylvania
1 review
1 helpful vote
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I have purchased from Crutchfield in the past without disappointment. So when it came time to upgrade my upstairs entertainment center I knew where to go. I purchased a great Marantz receiver and Kipsch bookshelf speakers at great savings and delivery was fast. Thank you Crutchfield!

Date of experience: February 24, 2021
California
2 reviews
0 helpful votes
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Alpine R-W12D2
February 24, 2021

Gotta love alpine. I've had alpine for about 6 years and I've always loved their subwoofers. One day my type r stopped working. After some youtube looks up it was one of the coils. Lasted me about 7 years and 3 different cars. So bought these new upgraded ones im taking and love them so much. For right now i have an kicker zx 1000. 1 amp and it bangs. But thinking of a bigger kicker amp. Just don't know which one. Definitely worth the money.

Date of experience: February 24, 2021
Utah
1 review
1 helpful vote
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Amazing services
February 23, 2021

I have bought to car systems from Crutchfield. Their field advisory folks put together the order with all of the right parts. Instructions were precise. System went in smooth. They even followed up. Great company

Date of experience: February 23, 2021
Texas
1 review
1 helpful vote
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Very easy to use and verify fit
February 22, 2021

Updating stereo in 2003 F-150. The website showed which units would fit and what additional parts I would need. Price was good. Shipping was well packed with enviromentally friendly packing. I would use them again.

Date of experience: February 22, 2021