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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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Iowa
1 review
0 helpful votes
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Not happy
February 28, 2018

Not too happy with the speakers I puchaced. From the reviews I was thinking they were gonna be somewhat decent.

Date of experience: February 28, 2018
California
1 review
0 helpful votes
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The radio was ok but could not get any AM stations to work on the radios. This was for my wifes van. It fit great and looked great but had to take it out and return it because I wife listens to AM stations most of the time. Will have to figure something else out. I had to pay to ship the radio back which make me out money for a radio that did not work correctly so will not be ordering from Crutchfield for the replacement. Dont want to have to keep paying if I need to return again. Tech support was nice and tried to help but nothing they had me try worked so they suggested I spend more money to get a signal booster which may not work so that is why I decided to just return it to cut my losses

Date of experience: February 27, 2018
Wisconsin
1 review
0 helpful votes
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The shipping was extremely fast. The product was as advertised. The in house wiring harness connector was well worth the cost and installation was flawless.

Date of experience: February 27, 2018
Tennessee
1 review
0 helpful votes
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I have always had a great experience buying from Crutchfield and this time was no different. The install supplies and instructions made the whole experience great. The speakers in my suburban were falling apart so these were definitely an upgrade. They sound decent for the price paid and to be fair I also need to replace the remaining speakers in the vehicle which I plan to do in the future. Thanks Cruthfield

Date of experience: February 27, 2018
Wisconsin
2 reviews
0 helpful votes
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Got everything to install new pioneer stereo in 2000 blazer. Now I have Bluetooth and can still use steering wheel controls.

Date of experience: February 26, 2018
Colorado
1 review
0 helpful votes
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Always first class
February 26, 2018

I've done business with Crutchfield for more than 20 years. Their tech advice is always accurate, their support is outstanding, and their prices are fair. You get quality information on their website that makes it easy to get the right thing. Even if you save $1.98 somewhere else, you won't get their service and tech support. It's a great place to do business.

Date of experience: February 26, 2018
New Jersey
1 review
0 helpful votes
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I ordered a new AV receiver after inquiring (via email) about the model I ultimately ordered and a comparable model. The sales rep answered my email thoroughly in less than 24 hours and helped me make an informed decision. Upon ordering, the unit arrived at my home in less than 24 hours. It's all hooked up now and sounds great - and it was cheaper than at other online retailers.

Date of experience: February 26, 2018
Pennsylvania
1 review
0 helpful votes
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Great job once again!
February 26, 2018

Arrived quickly, install directions were great, fit perfectly, included everything I needed. Customer service was great with helping me before the purchase.

Date of experience: February 26, 2018
California
1 review
0 helpful votes
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Seriously this is a great way to go, with most products they even offer free wiring harnesses to help you get set-up and not have to splice any factory wiring. Don't believe all the one star reviews I see about them -honestly most of them are complaining because they can't understand the concept of what a business day is XD. I recommend, and I hate buying things online.

Date of experience: February 25, 2018
Illinois
1 review
0 helpful votes
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My Sales Rep/Tech Peyton was excellent. Pointed me in the right direction, and left me feeling someone would be there to help with after-sales support if I needed it.

Date of experience: February 25, 2018
New Jersey
1 review
0 helpful votes
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Speakers
February 24, 2018

Everything came very quick and was right. The instructions they sent for my vehicle were right on an very helpful

Date of experience: February 24, 2018
Georgia
1 review
0 helpful votes
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Like many folks, I find it hard to hear and understand dialog on a lot of TV shows and movies. The Zvox 200 sound bar/speaker really helps improve the sound quality for a reasonable price. As always, Crutchfield service is excellent.

Date of experience: February 24, 2018
Michigan
1 review
0 helpful votes
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My order was shipped fast, and i got everything I ordered. Its also great knowing that if I have any questions, the guys and gals in Virginia know what they're talking about

Date of experience: February 22, 2018
Louisiana
1 review
0 helpful votes
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Expectations exceeded
February 21, 2018

I submitted my order on a Thursday night prior to a three day holiday weekend (Monday being the holiday). I received a Shipping confirmation on Friday, mid-day and expected the shipment to arrive by the following Thursday via Crutchfield's excellent three day delivery. It actually arrived on Wednesday, exceeding my expectations. Thank you, Crutchfield.

Date of experience: February 21, 2018
Texas
1 review
0 helpful votes
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Awesome Product!
February 21, 2018

Good product, good price, fast shipping, great customer services, would highly recommend to everyone. Thank you Crutchfield Team!

Date of experience: February 21, 2018
Pennsylvania
1 review
0 helpful votes
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Selection of car stereos
February 21, 2018

Been dealing with Crutchfield for more years than I can count. It's easy to find what you want or need here and to compare components. I've only had to talk to a rep once. My Ford had a premium booster that the wiring did not show. They sent me a schematic that helped me out. I think this is my 3rd car stereo purchased here... my 4th will be here also!

Date of experience: February 21, 2018
Texas
1 review
0 helpful votes
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Awesome Bose sound bar
February 21, 2018

This is an awesome product. The sound on our TV just wasn't up to par for an elderly couple with some hearing loss. The clear voice setting now lets my Husband hear and understand what the news anchor is reporting. Thanks again for such an easy solution; the delivery was fast and the price great.

Date of experience: February 21, 2018
Florida
1 review
0 helpful votes
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Couldn't have been easier
February 20, 2018

I'm typically a "go to the store and buy it" kind of guy but I found Crutchfield very simple and informative so I gave it a shot. I was able to glean all of the information I needed to make sure I was getting what I wanted, as well as a comfort level needed to try the installation myself. The order (free shipping) arrived a day earlier than expected and was I was able to completely install all of the components the next day. I would recommend Crutchfield to anyone looking for an easier, hassle-free way to shop for car audio.

Date of experience: February 20, 2018
Washington
1 review
0 helpful votes
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The product I bought was exactly as advertised and arrived when they said it would. Install was easy too as the supplied documentation was right on for my vehicle. Only nit... there was no mention of installing the external mic but I figured that out quickly. Overall, I would certainly buy an aftermarket stereo from Crutchfield again.

Date of experience: February 19, 2018
Michigan
1 review
0 helpful votes
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Easy A!
February 19, 2018

Easy ordering, great notifications when order updates were available, quick shipping and packaging. Over all very easy transaction for a great price and quality product.

Date of experience: February 19, 2018