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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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Nevada
1 review
0 helpful votes
Follow Pete M.
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Crutchfield always has so much to choose from for audio! If you only have a limited budget or if you want extreme sound they have it all

Date of experience: February 15, 2018
Indiana
1 review
0 helpful votes
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When I am in need of or in the market for electronics, Crutchfield is my go to vendor for two major reasons... their customer service and their technical support. If there is any company in any industry whose customer service exceeds that of Crutchfield's, I have not met them. Their technical support is also unequaled. I could spend much time elaborating on those two factors, but suffice it to say, if you purchase electronic equipment and you've never used Crutchfield, you're missing out on an incredible, lifelong experience.

Date of experience: February 12, 2018
Michigan
1 review
0 helpful votes
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Awesome Help
February 12, 2018

Shawn was a great help in determining what i needed and lining it all up so i could choose the pieces and parts to complete my renovation project. Answered several different emails with different questions i had. Great customer service!

Date of experience: February 12, 2018
Florida
1 review
0 helpful votes
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Excellency!
February 12, 2018

Very professional and excellence service! Good items warranty! I recomended a %100. They ship very fast and well packed.

Date of experience: February 12, 2018
Maryland
1 review
0 helpful votes
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Great Customer service
February 11, 2018

I go to crutchfield all the time for technical advice and sales support. Their experts have helped me outfit several vehicles with premium affordable audio.

Date of experience: February 11, 2018
Florida
1 review
0 helpful votes
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I wanted more and cleaner bass in my 7.1 home theater system, which is set up with
Polk speakers. After speaking to Buzz, he recommended the Polk DSW 440wi. This
Subwoofer exceeds my expections and is not overpriced. Forget Amazon (no advice)
And Best Buy (lesser caliber of advice). The Crutchfield customer service is also
Top notch.

Date of experience: February 8, 2018
Texas
1 review
0 helpful votes
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Site is fast and responsive, an hour after placing order had a tracking number in my email inbox. All equipment was packaged very well and all instructions were included.

Really impressed with Crutchfield as last time I ordered from them had to be 10 years ago.

Date of experience: February 5, 2018
Illinois
1 review
0 helpful votes
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Your the best
February 2, 2018

It cost more to put the radio in. The radio was cheaper. They said that would not use the install kit that you sent went with the radio. They said they wouldn't guarantee the work if they did.

Date of experience: February 2, 2018
New Jersey
1 review
0 helpful votes
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Well done
February 1, 2018

Your website is great and easy to use. Processing of my order was simple. I like that you kept in touch via email on the status of my order until it arrived. And your prices are Great! Thanks

Date of experience: February 1, 2018
New York
1 review
0 helpful votes
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Amazing experience.
January 30, 2018

The product was delivered very very fast. Only two days after purchase as indicated during the purchase. Awesome.

Date of experience: January 29, 2018
Louisiana
1 review
0 helpful votes
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Great Job!
January 29, 2018

Ordered online and received my product as promised. Easy as always and knowing I have backup if a problem with the product arises is a comfort to me. Been a customer for a long time and will continue to recommend Crutchfield to others.
Thanks

Date of experience: January 29, 2018
Pennsylvania
1 review
0 helpful votes
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I couldn't be happier!
January 28, 2018

Great price for a great product with super fast delivery. What else could you ask for? I'll be shopping here again.

Date of experience: January 28, 2018
Florida
1 review
0 helpful votes
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Ordered Stereo 350z
January 25, 2018

Even though it was a refurbished unit everything fit perfectly and all items included such as the mounting kit and wiring harness were correct and functioned great, besides that they shipped out my order extremely quick and helped me with any questions or concerns.

Date of experience: January 25, 2018
Florida
1 review
1 helpful vote
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They were awesome
January 25, 2018

They fit my s10 almost perfect and have great bass paired with crisp sound. It also came with the connectors so i didnt even had to splice any wires. Loved them highly recommend

Date of experience: January 25, 2018
Ohio
1 review
1 helpful vote
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I first ordered from Crutchfield back in the 1970's. I had great dealings then, and have continued (whenever I'm in the market to buy) to purchase from Crutchfield.
I love the information provided on each product so it is easy to decide upon what would work best for me. I just received a Sennheiser headphone set that I am thrilled with. These are the best headphones I've ever had -- both in comfort and in sound quality.

Date of experience: January 24, 2018
Montana
1 review
0 helpful votes
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New stereo system
January 22, 2018

We have been most pleased with the service we've received and the Audio-Tech turntable and the Yamaha receiver are preforming just as expected... Excellently!

Date of experience: January 22, 2018
Wisconsin
1 review
0 helpful votes
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Excellent support!
January 22, 2018

My first ever car receiver installation and I would do it again with Crutchfield! Hit some glitches along the way, but was able to figure everything out with directions and support. Was very happy with the ready-to-plug wire harness service! Betsy, age 65

Date of experience: January 22, 2018
Massachusetts
2 reviews
1 helpful vote
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I have purchased both speakers and in-dash stereos for quite a few older model cars over the last few years. The directions for installation, as well as their tech support, is as detailed and helpful as you could ever hope for. I would not hesitate to buy, or refer friends, in the future.

Date of experience: January 22, 2018
California
1 review
2 helpful votes
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It had been 14 years since I replaced my radio in my civic with my refurbished Kenwood deck from crutchfield. I was a little heistant at first to purchase a refurbished unit, but I knew if I had any issues the crutchfield team would help me. I cant believe the sound difference and the unit is basically brand new with no issues. I opted for standard shipping and I ended up receiving my unit in 2 days which was very fast for standard shipping. Thanks again to the crutchfield team for waking up my car sound system again!

Date of experience: January 21, 2018
Wisconsin
1 review
1 helpful vote
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The Sony reciever was exactly what I needed and performs flawlessly. I needed a modestly priced reciever for a spare av system and this fit the bill.

Date of experience: January 21, 2018