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Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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Crutchfield always has so much to choose from for audio! If you only have a limited budget or if you want extreme sound they have it all
When I am in need of or in the market for electronics, Crutchfield is my go to vendor for two major reasons... their customer service and their technical support. If there is any company in any industry whose customer service exceeds that of Crutchfield's, I have not met them. Their technical support is also unequaled. I could spend much time elaborating on those two factors, but suffice it to say, if you purchase electronic equipment and you've never used Crutchfield, you're missing out on an incredible, lifelong experience.
Shawn was a great help in determining what i needed and lining it all up so i could choose the pieces and parts to complete my renovation project. Answered several different emails with different questions i had. Great customer service!
Very professional and excellence service! Good items warranty! I recomended a %100. They ship very fast and well packed.
I go to crutchfield all the time for technical advice and sales support. Their experts have helped me outfit several vehicles with premium affordable audio.
I wanted more and cleaner bass in my 7.1 home theater system, which is set up with
Polk speakers. After speaking to Buzz, he recommended the Polk DSW 440wi. This
Subwoofer exceeds my expections and is not overpriced. Forget Amazon (no advice)
And Best Buy (lesser caliber of advice). The Crutchfield customer service is also
Top notch.
Site is fast and responsive, an hour after placing order had a tracking number in my email inbox. All equipment was packaged very well and all instructions were included.
Really impressed with Crutchfield as last time I ordered from them had to be 10 years ago.
It cost more to put the radio in. The radio was cheaper. They said that would not use the install kit that you sent went with the radio. They said they wouldn't guarantee the work if they did.
Your website is great and easy to use. Processing of my order was simple. I like that you kept in touch via email on the status of my order until it arrived. And your prices are Great! Thanks
The product was delivered very very fast. Only two days after purchase as indicated during the purchase. Awesome.
Ordered online and received my product as promised. Easy as always and knowing I have backup if a problem with the product arises is a comfort to me. Been a customer for a long time and will continue to recommend Crutchfield to others.
Thanks
Great price for a great product with super fast delivery. What else could you ask for? I'll be shopping here again.
Even though it was a refurbished unit everything fit perfectly and all items included such as the mounting kit and wiring harness were correct and functioned great, besides that they shipped out my order extremely quick and helped me with any questions or concerns.
They fit my s10 almost perfect and have great bass paired with crisp sound. It also came with the connectors so i didnt even had to splice any wires. Loved them highly recommend
I first ordered from Crutchfield back in the 1970's. I had great dealings then, and have continued (whenever I'm in the market to buy) to purchase from Crutchfield.
I love the information provided on each product so it is easy to decide upon what would work best for me. I just received a Sennheiser headphone set that I am thrilled with. These are the best headphones I've ever had -- both in comfort and in sound quality.
We have been most pleased with the service we've received and the Audio-Tech turntable and the Yamaha receiver are preforming just as expected... Excellently!
My first ever car receiver installation and I would do it again with Crutchfield! Hit some glitches along the way, but was able to figure everything out with directions and support. Was very happy with the ready-to-plug wire harness service! Betsy, age 65
I have purchased both speakers and in-dash stereos for quite a few older model cars over the last few years. The directions for installation, as well as their tech support, is as detailed and helpful as you could ever hope for. I would not hesitate to buy, or refer friends, in the future.
It had been 14 years since I replaced my radio in my civic with my refurbished Kenwood deck from crutchfield. I was a little heistant at first to purchase a refurbished unit, but I knew if I had any issues the crutchfield team would help me. I cant believe the sound difference and the unit is basically brand new with no issues. I opted for standard shipping and I ended up receiving my unit in 2 days which was very fast for standard shipping. Thanks again to the crutchfield team for waking up my car sound system again!
The Sony reciever was exactly what I needed and performs flawlessly. I needed a modestly priced reciever for a spare av system and this fit the bill.
Answer: I've bought outlet item for many years now and never had an issue or even needed to return. I'm pretty sure you can return if not happy with it. It says it under the price after you click on that item I believe
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