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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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North Carolina
1 review
1 helpful vote
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Great Service and Pricing
February 20, 2021

Crutchfield never disappoints, they deliver fast as promised, product pricing is the best in class, and after purchase service seco d to none!

Klipsch Love
Date of experience: February 20, 2021
Maryland
1 review
1 helpful vote
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Can't be better
February 19, 2021

Spectacular support and great products at a competitive price. They help before and after the purchase.

Date of experience: February 19, 2021
Virginia
1 review
1 helpful vote
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Smooth and Quick
February 14, 2021

The order was easy to place. Good selection of items. The shipment came quickly and was accurate. Those are the things I like to see.

Date of experience: February 14, 2021
California
1 review
1 helpful vote
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MUSO QB 2 joy
February 14, 2021

Every person that I have dealt with from Crutchfield has been helpful and courteous to the degree that it will always be my desire to work with this organization… they are there to help and they do it quite well

Date of experience: February 14, 2021
California
2 reviews
0 helpful votes
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Not enough
February 13, 2021

Do yourself a favor and just get 2 skar audio 10s in a ported box from skar audio for 289.00 with free shipping this paired with an older 500 watt rockford fosgate which we all know is more like 600-700 watts this L7S10 2ohm doesn't even hit as hard as the skar audio 8 that is in a loaded tube. The box from kicker is nice n heavy but this speaker will leave you wanting

Date of experience: February 12, 2021
Maine
1 review
3 helpful votes
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I recently purchased a pair of speakers from Crutchfield. The price was great, they beat all the competitor's.
You can't beat the 2 day free shipping. The items arrived on time in new condition. I have done business with this company many times and they always stand behind the products that they sell. If you have a problem, contact them and they will make it right! I can't review the speakers yet because I need time to give them a good listen, maybe another time. Klipsch RP-160M.

Date of experience: February 12, 2021
California
2 reviews
1 helpful vote
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Delivered the goods
February 12, 2021

Shipping was quick and product was as advertised. I've purchased multiple Sonos products from Crutch

Date of experience: February 11, 2021
New York
1 review
1 helpful vote
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Nice
February 11, 2021

Wanted to order a radio could not decide which one to get contacted them friendly service made sure I was getting what I needed the support team is awesome any questions they do everything answers I would definitely recommend them to anyone looking for Electronics

Date of experience: February 11, 2021
Massachusetts
1 review
1 helpful vote
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So far so good.
February 6, 2021

I ordered a set to KEF speakers from Crutchfield last week. They arrived in a few days intact and well packaged. Since I haven't had any problems and hopefully won't, all I can say about customer service is that I found the post sale communication about about shipping to be excellent.

Date of experience: February 6, 2021
California
1 review
1 helpful vote
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I wanna start by saying how easy, easy, easy it was to find other installation accessories i needed when i got my pioneer car stereo. Ive been an amazon member for 7years and costco for 13 now and have bought all kinds of bigger ticket items but i have to say crutchfield's user interface is equally if not more intuitive and less congested which made for a really good shopping experience. I was quite surprised how well the accessories you needed tied into the product you were looking at with a seamless comparison feature to other brands. It really was like having an actual person help you find what you needed in lesser time since i got all the information i wanted in one easy scroll down on the same page. The overall site and display page was easy to read, easy to understand and easy to navigate which btw, prompted me to buy car speakers(ashamed to say it ended up being an impulse buy because the price was too good to pass up). From now on, crutchfield is toplist for electronics shopping and thats comparing newegg, pc connection, amazon, costco, walmart, target.

Date of experience: February 6, 2021
Alaska
2 reviews
0 helpful votes
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Ordered a new radio for my Silverado. Was pretty confused right at the start with all the wires that come with the package.( I am not an electrician.) after a phone call to the service desk they were able to connect with my iPhone camera and walk step by step through what I needed to get this installed done. A job that for sure would have taken me all day on my own done in a half hour. Killer service!

Date of experience: January 28, 2021
Louisiana
1 review
1 helpful vote
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I was seriously impressed with Crutchfield. I spoke to Brandon (one of their service advisors) and he guided me through system choices and avenues. He was informed and patience with my relative ignorance. Once I made my decisions I ordered the system, everything was in stock and I had it 2 days later!

Date of experience: January 26, 2021
North Carolina
1 review
1 helpful vote
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24 Years of Great Service
January 26, 2021

I have been purchasing from Crutchfield for 24 years. Aside from having an excellent selection of quality products, their technical resources and support continually exceed expectations. Having experienced and helpful people available to answer questions and provide advice are key to why they have earned my business. I highly recommend Crutchfield.

Date of experience: January 25, 2021
Pennsylvania
1 review
2 helpful votes
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Go to for audio
January 25, 2021

Have used this site for years now great customer service that is always willing and eager to help answer any questions I have. You can tell them what you're trying to accomplish with your sound system and ask for suggestions. All staff seem to be very knowledgeable of the products all of which are high quality name brands. Ive ordered multiple sets of speakers and stereos for cars site shows everything I'll need for install and they send me free picture instructions. Ive always been extremely happy with my purchases and the service. I always refer friends to their site. Prices are very competitive and shipping is fast.

Date of experience: January 24, 2021
North Carolina
1 review
1 helpful vote
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Quick shipping
January 23, 2021

Very fast shipping easy to navigate website. Thanks will be ordering from y'all again. Soon. I like the instruction manual on how to install in my truck. Thanks

Date of experience: January 23, 2021
Louisiana
2 reviews
1 helpful vote
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Great Repeat Experience
January 22, 2021

I have always purchased my audio products from Crutchfield. Absolute professionals with loads of knowledge and highly customer-focused throughout the entire process. Just a great experience every time.

Date of experience: January 22, 2021
Alabama
1 review
1 helpful vote
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Great Service
January 18, 2021

Great website to find exactly what fits my vehicle. Prompt delivery and great service. Will use this company again.

Date of experience: January 18, 2021
California
1 review
2 helpful votes
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New Radio for my 1994 Saturn
January 16, 2021

My low mileage (291,000 miles) 1994 Saturn SL2 needed a new radio. Went to the Crutchfield web site, entered my auto year, make and model and boom, all the radios that would fit were displayed. Was pleasantly surprised to find that they had a large selection and customized installation instructions for my 26 year old car. Picked out a nice mid priced radio added it to my shopping cart and then clicked on the installation kits tab and again surprised that the installation kit was included at no cost. Two days later everything arrived via no cost UPS shipping. Installation was a snap, everything fit perfect and the radio sounds great. I highly recommend Crutchfield! 5 Stars

Date of experience: January 15, 2021
New York
1 review
1 helpful vote
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Cool
January 15, 2021

First time ordering from them. Normally order from Amazon but will be happy to stick with Crutchfield if the prices are competitive. No complaints about the shipping times and item was packed nicely. Can't ask for much more.

Date of experience: January 15, 2021
Illinois
1 review
2 helpful votes
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I been a fan of Crutchfield for over 25 years. I love their products their prices and their customers service. Plus I love getting free wiring harness, mounting brackets.

Date of experience: January 15, 2021