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Crutchfield Reviews Summary
Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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Crutchfield has everything you need to set up your stereo. They also have guide and recommend setup kits. It's mostly a no-brainer. I've used crutchfield multiple times now and recommended to friends/family to buy from them.
Your company could teach modern businesses a lot about customer service. Your parts, support and customer care is second to none. I would recommend Crutchfield to anyone, and I'll definitely be doing business with you in the future!
Very fast, polite and helpful when they contacted me about a problem with my bank card. It still arrived before Christmas, although it was a last minute decision.
Order was shipped the day I ordered it and arrived ahead of schedule. Love the biodegradable packing peanuts, just dump in the sink, run water and wash down the drain. Great service and eco friendly.
The first Customer service rep heled me choose the correct car stereo for my needs. They gave me a wiring harness to fit what was already installed in my vehicle. It arrived quickly. The customer service rep helping me with the installation sent me YouTube videos and helped me install it step-by-step by having me show him what I was doing through my phone. He was great and very patient
In fact, all customers appreciate three things - affordable prices, a normal selection and the ability to get help if needed. It's all there. And that's great.
These are attractive. They appear to be made sturdy and the connectors snug. Having the option to select the length of the cable to fit my needs was a nice touch. I upgraded because the speaker cable I was using was over 30 years old and stored in my garage. Being able to take the new cables out the pack and connect to the speaker and be up and running in less than five minutes was beneficial. No measuring, crimping the cable and fighting to twist the ends and connect. The sound was an immediate improvement over the old cable. I had to reduce the volume. I am sure as I get more playing time the cable sound should improve slightly as well. Even at reduced volume, I could tell the highs were better and the bass was effortless, The fit and finish is great. I would recommend these cables for anyone wanting to upgrade without breaking the bank. Even if you don't think cables make a difference, if you have old cables it would still be worth upgrading with these cables. It will take you 5 minutes to setup. If you are trying to decide if cables better than stock would improve sound, I would recommend these cables. The extra benefit is they look expensive and perform very well.
This is a reliable company for your audio needs. Most items are in stock and they ship quickly- and items are packed well so I don't have to worry about damaged purchases. Customer service is actually helpful and knowledgeable.
I got my package sooner than expected, the install kit had everything I needed at a very steep discount!
The speakers I ordered arrived on time with no damage and the tracking info provided by Crutchfield was very helpful. Also the price for my merchandise was extremely competitive.
I will be using you again for future purchases.
Thank you.
Fast shipping. Easy to read instructions. Easy check out. Will shop again. Very well packaged. I was kept informed of shipping from time of purchase up to delivery.
This was my first experience with Crutchfield. The website was easy to navigate and product descriptions were thorough. I had an idea of what I wanted, but the site allowed me to evaluate options. Ordering was quick and easy. I was provided an estimated ship date and Crutchfield did exactly what they promised. That doesn't necessarily happen with other companies. The product arrived quickly and undamaged. Unfortunately, my spouse is making me wait 10 days 'til Xmas to set up as it is a present from him. At least Crutchfield didn't make me wait! LOL!
Received great advice on upgrading to a "nest" WiFi system so that I have coverage throughout the house and outside to work from the deck.
Impressed with shipping and website design, obviously taking customers into consideration ( something that use to be standard practice), hopefully other stores will follow example as we the public are what drives success or failure, had not shopped here since 1990's, you have me back thank you
I could have ordered from the world's largest retailer, but why? Crutchfield's shipping time was faster. But beyond that, their website offer's more information, and better support if I need it, with a real person. This is definitely a case where a small specialized business is superior!
The product review and the suggestions for what we need to install this product were super helpful. It was shipped and delivered very fast!
I love this company. I have made multiple purchases over several years and the customer service is consistent and top notch! Any problems with a product are quickly addressed and they are always available to answer questions. You won't find better customer service!
Great selection, prices, information. Give you install items needed, instructions, everything you need to successfully and efficiently finish your job. No other business in the industry comes close. Great communication and followup as well. Can't think of anything they don't do well.
SO much helpfulness and a totally friction free experience again. Everything arrived quickly and without issue and the free installation accessories fit flawlessly. Thank you so much
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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