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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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Minnesota
1 review
1 helpful vote
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Fast and easy
April 6, 2021

Crutchfield site was very informative and helped alot in picking out my audio equipment. Shipping was also very fast.

Date of experience: April 6, 2021
Colorado
1 review
0 helpful votes
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Love Crutchfield!
April 4, 2021

Ordered the JBL MBT-RX Bluetooth receiver for my old school receiver. Works great and love streaming music wirelessly. But what amazed me was how quickly I received the product. And the package was packed to prevent damage, it came in the manufacturer box but Crutchfield packed it in a bigger box with popcorn. I told my wife that wow that is a big box for such a small unit. I have bought car component speakers and an amp and I am completely satisfied. Plus free shipping can't go wrong. I have ordered stuff from other companies but after paying shipping the deal is not so great. Buy from Crutchfield for all your audio and electronic needs.

Date of experience: April 4, 2021
Kansas
1 review
1 helpful vote
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Happy, happy
April 4, 2021

Crutchfield has been in business for a long time their technical support team is outstanding, the two day free shipping and free installation gear is unbeatable. Website is superb, it has all the right tools to help you find what really fits your vehicle. I highly recommend.

Date of experience: April 4, 2021
Texas
1 review
1 helpful vote
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Quality & Quick
March 30, 2021

Top knotch service and fast delivery. Ordered 4 speakers and they throw in the equipment needed for install. Can't beat them.

Date of experience: March 30, 2021
Arizona
1 review
1 helpful vote
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It was so refreshing to be able to speak to a person who was able to quickly and accurately resolve my technical issue. Parts arrived within 2 days.

Date of experience: March 30, 2021
Minnesota
1 review
1 helpful vote
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WOW
March 30, 2021

Everywhere was out of stock like out 2 or 3 weeks... Crutchfield got it to me in 4 days saved the day...

Date of experience: March 30, 2021
Pennsylvania
1 review
1 helpful vote
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Fine
March 28, 2021

Overall everything went well. Fast delivery was the key. I will order again when I need something. Thank you.

Date of experience: March 28, 2021
West Virginia
1 review
1 helpful vote
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Crutchfield really outdid themselves! Really quick free shipping along with really informative notifications that let me know the status of shipment. No issues whatsoever! Would recommend to anyone looking to buy anything audio related!

Date of experience: March 27, 2021
Texas
1 review
1 helpful vote
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My review is simple - they are the best at what they do. Service is unparalled anywhere else I have been.
I have been getting all my car stereo equipment there for many years. Always the best in all aspects. I especially appreciate how they provide specific installation instructions and parts for my vehicles.

Date of experience: March 25, 2021
Virginia
2 reviews
1 helpful vote
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Crutchfield is my goto for AV after abandoning the jungle that Amazon has become. I have been a customer for a long time but now I give them more and more of my business. Prices, customer experience, and shipping are just as good if not better. Tech reps are super knowledgeable.

Date of experience: March 25, 2021
Florida
1 review
1 helpful vote
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Klipsch R-120SW
March 20, 2021

Got a pair of these, great deal! Delivery was on time. They also have payments options for your convenience and every now and then they come up with really good prices, and on top of that if you sing up with an account you will earn points which you can use for future purchases.

Date of experience: March 20, 2021
Peru
1 review
0 helpful votes
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One of the worst experiences of my life.
March 20, 2021

Terrible customer service. Had to go through all the hassle of setting up my account for international purchases and was told after a while that they were unable to fulfill any orders of any kind to me for whatever reason. I complied and did everything they asked me to (which I never had to do with any other stores). If they do not welcome international customers, they do not accept their money. Do not invite them to log in and place an order. This is all Marlon Cerritos terrible customer service. And I blame him for losing me as a customer so their superiors should know that I'm walking away with thousands of dollars to another stores just because of him.

Date of experience: March 20, 2021
Illinois
1 review
1 helpful vote
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It has been a couple of decades since I last purchased a car stereo, and back then I turned to Crutchfield. They were great and the product excellent. Twenty-five years later, when I was in the market for a new car stereo, I thought, "Is Crutchfield still there?" Not only are they, their customer-first focus is still clearly their first priority.

Date of experience: March 19, 2021
California
1 review
1 helpful vote
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Walk the Talk
March 19, 2021

The Crutchfield Team performed perfectly, easy to shop, great recommendations for the items being purchased, perfect support during insulation... What A Pleasure to do business with... my order number *******

Date of experience: March 19, 2021
Texas
1 review
1 helpful vote
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Best selection of audio gear brands.
Outstanding knowledge on product and getting the best in product for money desired to spend. 3 day delivery.
Great prices and value. Bang for the buck!

Date of experience: March 19, 2021
Kentucky
2 reviews
1 helpful vote
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Amazing Product
March 18, 2021

I broke my gaming headsets at home when i sat on my headset accidentally, I was searching for a new gaming headsets at an affordable cost. It was a difficult search to find a good gaming headsets in my budget, but i was lucky enough to get JBL Quantum 200 headset for a best price from Crutchfield. The order received in two days. A great gaming experience because of the quality sound!

Date of experience: March 18, 2021
New York
1 review
2 helpful votes
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Now and in the Future
March 15, 2021

I am very pleased with my purchase of a Yamaha R-S202 receiver with Bluetooth. It arrived as quickly as it would have from Amazon, for the same price and w/ free shipping. It works well but if it hadn't, their customer service out out of Earlysville, VA would have me covered. I look forward to ordering from them in the future.

Date of experience: March 14, 2021
California
1 review
1 helpful vote
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Bought a Kenwood stereo for the Envoy from them and was a great deal with all the components to do a proper install. All recommended on their website. Along with all the instruction and diagrams needed for a perfect outcome. I won't buy from anyone else when it comes to car audio. Lifetime tech support made this all a no brainer. Not the cheapest in initial cost, but the value added service beyond the purchase made this a great deal.

Date of experience: March 13, 2021
Ohio
1 review
1 helpful vote
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Boss Car Stereo
March 13, 2021

Received order on schedule. The wiring harness went together with no issues. Product works as expected. Very good experience, would definitely order from Crutchfield again.

Date of experience: March 12, 2021
North Carolina
1 review
1 helpful vote
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Great Company!
March 10, 2021

Website is super easy to use! Type in vehicle it comes up with a few questions and boom every for your vehicle. Added radio to cart and in automatically pulled up install kit, wiring adapter and antenna adapter all u have to do is add to cart. Prices were great and shipping was UNBELIEVABLE! Got my order in less than 24hrs!

Date of experience: March 9, 2021