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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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West Virginia
1 review
1 helpful vote
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Kenwood radio for 1987 Toyota 4WD work van.
May 14, 2021

I wanted a new radio for my work van that is Bluetooth capable since hands-free telephone is now required in Virginia. I found several that I liked in the outlet store. This is for my work van so I did not want to break the bank on this radio. I called and spoke with "Ray" and he was very knowledgeable and helped me narrow down my choice. I got a really great Kenwood radio at a terrific price.

Date of experience: May 14, 2021
New Jersey
1 review
1 helpful vote
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I was shopping for a specific set of speakers for my HiFi setup and they were out of stock everywhere. A friend told me to check Crutchfield (I though they were only for car audio). Boy was I wrong, they have everything I would ever need for home audio. I ordered the speakers I was looking for, they shipped a couple hours later and I had them two days later. I will for sure be doing all of audio business with Crutchfield in the future.

Date of experience: May 12, 2021
North Carolina
2 reviews
1 helpful vote
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I love Crutchfield, if you want top quality audio gear especially for cars and home, they are great

Date of experience: May 4, 2021
1 review
1 helpful vote
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Can't beat them
May 4, 2021

I get the same prices as Amazon, fast shipping, great pre- and post-sales support, free wiring harnesses and detailed installation instructions. Why would I shop anywhere else? I have placed a couple of orders and each purchase has been perfect.

Date of experience: May 4, 2021
Michigan
1 review
1 helpful vote
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Don't bother wasting your time ANYWHERE else buying sounds for your car. This IS the 1-stop shop for all of your stereo needs. Thank you Ronald for all your help!

Date of experience: May 3, 2021
Utah
1 review
1 helpful vote
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If your paying a little more it's totally worth it! I have no experience at all installing car stereos just a decent mechanic. The people who you work with are outstanding! Any issues they will help in every way and won't stop until they know you are on the right track. Outstanding a huge thank you for all you have done Crutchfield! P. S I totally miss placed a Data link harness and called thinking it wasn't in the package they were totally cool about it and told me they would send a replacement by the time I found it and called back they had sent it overnight and it was to late to stop it. With these guys it was no issue! Really outstanding!

Date of experience: April 30, 2021
Pennsylvania
1 review
1 helpful vote
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Always an A+ experience
April 30, 2021

Fast shipping with amazing product selection and advice. What is not to love? I also love reading product reviews from other crutchfield customers who have purchased the same item. I will continue to shop crutchfield in the future for my stereo needs.

Date of experience: April 30, 2021
Missouri
1 review
1 helpful vote
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Purchased a new Boss head unit with backup camera along with all appropriate wiring harnesses and adaptors for 2014 Jeep Wrangler JKU. Everything was delivered quickly and correctly. Provided instructions were very detailed for my vehicle and helpful up through disassembly of the dash and removal of the factory head unit. Then the instructions just referred you to the instructions supplied with the head unit and camera for making all wiring connections. The instructions provided by Boss were complete trash for both the head unit and the camera. The obvious connections were easy but there were many free wires with no instruction indicating whether they should be connected somewhere or left unconnected. I also had to rely on YouTube to identify that the purpose of the USB adaptor was for connecting to the factory harness (which was located elsewhere in the dash and connected to the factory Bluetooth unit) from the existing USB connection in the center console. A simple wiring chart/diagram indicating what connects where including all non-used wires would be helpful.
My adaptor module ended up being faulty, but it took a while to figure that out because of the lack of instruction and not knowing whether one of the non-used wires needed to be connected.
I contacted tech support 3 times--their customer service was excellent and knowledgeable. You get an actual human within 2-3 rings and they actually know what both you and they are talking about.

Date of experience: April 29, 2021
New York
1 review
1 helpful vote
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Just as advertised
April 28, 2021

I purchased a Sony dsx m80, w 45 watt rms, from Crutchfield. It was delivered on time and w all support help in the box. I didn't use their support, but I was glad they were available if I needed it. If you're so inclined, most of these jobs can be done DIY. I'd definitely purchase from them again.

Date of experience: April 28, 2021
California
2 reviews
1 helpful vote
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Denon x4700H Purchase
April 25, 2021

I have purchase several item from Crutchfield over the past two years and received outstanding support when needed. I saw no reason to go anywhere else when making this purchase.

Date of experience: April 24, 2021
Idaho
2 reviews
0 helpful votes
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Awesome service and crazy fast shipping but your sold out of everything... You usually always have a large amount of options now it's down to nothing pretty much.

Date of experience: April 20, 2021
North Carolina
1 review
1 helpful vote
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Our Crutchfield experience was great. We found the right radio and speakers for our daughters car. It was easy purchasing and fast shipping. We will definitely purchase from them again.

Date of experience: April 18, 2021
Wisconsin
1 review
1 helpful vote
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I ordered a set of door speakers for my 14 Silverado and I can say that I'm quite impressed. I bought midrange speakers, trying to not go too cheap or too expensive but it was a great choice. I talked to a crutch field rep about replacing my pillar speakers at another time too and he explained the whole process to me on how it would work. Gave me references on products and on prices. For my speaker install I only paid for the speakers, the adapters and the mounting brackets were free. I love the care they put in their products and I would recommend them to anyone for any product.

Date of experience: April 18, 2021
Minnesota
1 review
0 helpful votes
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Radio
April 18, 2021

Install of truck radio went smooth. Had to add shims on 1 side to sit level. Website is great. Makes recommend parts for ease of install.

Date of experience: April 18, 2021
Texas
1 review
1 helpful vote
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Best customer service EVER
April 15, 2021

Customer service is second to none. Answer every question with professional responses. Extremely quick delivery.

Date of experience: April 15, 2021
New York
1 review
0 helpful votes
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Jimmy
April 14, 2021

Great website. Only issue was I found the same Sony product on Amazon for 30.00 cheaper after I purchased it. Pays to shop around first.

Date of experience: April 14, 2021
Florida
1 review
1 helpful vote
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Great experience!
April 14, 2021

I recently purchased new headphones from Crutchfield, and it was a great experience. The website is very easy to use, the pictures on the product page were great and allowed me to see the product, and the video review helped me finalize my decision. Ordering the headphones was also very easy to do, and the free shipping was nice! My order came on time (actually it was early I think) and the packaging ensured a safe trip for the product. I'll definitely purchase from Crutchfield again.

Date of experience: April 14, 2021
Tennessee
1 review
0 helpful votes
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Center Chanel boost
April 11, 2021

Klipsch RP-450 C. 100% improvement, great sound. I now have a complete Klipsch 9. 1. 2 AV set up. VERY HAPPY.

Date of experience: April 11, 2021
Washington
2 reviews
5 helpful votes
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"Crutchfield" is one of those businesses that as an "old school" audiophile, you are well aware of, but rarely use.
However, I have a 25 year old SONY 5.1 surround sound receiver which was failing. I needed something to be compatible with a turntable, CD player, satellite receiver, flat screen TV and Blu-ray player. I did have to buy a pre-amp for the turntable, but that was a small sacrifice.
In my search for something compatible, the Crutchfield website was one that I came across. It was easily accessible, had helpful information from website personnel and reviews from customers. The price seemed very reasonable and had 2-day shipping. I ordered the receiver and preamp on a Thursday and everything arrived on a Monday. Wow. (of course it's 4 days, but there was a weekend in there...) Still, that's pretty damn fast considering they're in Virginia and I am in Washington State.
The new receiver was more than I expected for pretty much an entry level surround sound system, but totally adequate. My long playing records have never sounded better. Even Blu-rays of musical performances sound better than before.
Although the SONY I had for so many years was really good, the technology has progressed where whatever media I use sounds better than ever.
I did have to contact their Customer Service with a basic question which was answered very quickly. The added touch of adding several sheets of free "cable labels" was very helpful.
I'm extremely pleased I made a switch to the new receiver and am pleased with my experience with "Crutchfield".
I would have no problem recommending "Crutchfield".

Date of experience: April 8, 2021
District of Columbia
1 review
1 helpful vote
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Service
April 6, 2021

I bought a new receiver and subwoofer and Crutchfield online service, product information, order processing and shipping were second to none!

Date of experience: April 6, 2021