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Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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Mad I wasted my time with this half-scam "review" $hit. You want to make a customer out of me? Add some give to your takeVery happy I chose to order my item through Crutchfield. I already knew the product would be a premium one and the CSR who took my order via phone matched the item's quality- a pleasurable and entirely effective exchange- but the kicker?
Item arrived blazingly fast.\m/e likey.
Crutchfield advisor was knowledgeable and helpful in guiding me to the best lowest cost options available for a line conditioner/surge protector. They also offer lifetime support which is very reassuring in making a technical purchase.
I've purchased several car stereos from Crutchfield in the last ten years and they just keep getting better. You put in your vehicle, pick your products, and from there everything shows up at your door with in-depth instructions, wiring diagrams linked, the whole package.
What a different polk PSW 10 subwoofer makes paired with polk TSi100 speakers. The music comes alive with bone chilling bass. And you don't have to be a rocket scientist to add the subwoofer to your system. Polk gives you several options alone with easy to follow directions. How easy can that be. Thank you. Keep up the excellent work and you have a customer for years to come.
My shopping experience is more than good, it's brilliant, bought new speakers, so happy to be a Crutchfield customer. Thanx a lot.
Ordered Sanus speaker stands, arrived on time in great shape. Easy assembly instructions and the product is as advertised, outstanding process every time I use Crutchfield. They never disappoint!
Don't bother with any other car and home audio seller, Crutchfield is number one, price and customer service is untouchable
Website is easy to use, full of detail and orders come quick! Follow up email with detailed instruction for your install is a nice touch.
Customer service was excellent took the time to make sure I was getting what I needed and what to do if I had a problem
Lee at Crutchfield was so helpful to me. I can't wait to install the items I bought for my old car!
ABSOLUTELY WITHOUT A DOUBT AMAZING people. When u have a issue they are there for you 100% Jacob the tech was patient and was worried about my satisfaction
The company recommended high quality products and matched them to my needs. Very helpful and friendly.
I ordered a pair of front speakers for my Jeep Wrangler. I found them through Crutchfield at a good price, but when you add the included wiring harness and instructions, it's a great price!
Super good quality, fast shipping and super happy with the product.
I finally decided to order from Crutchfield. I have not bought a car stereo in over a decade. I was in the market so I shopped their site. None of the units I wanted are in stock, but I needed one now so I had to go elsewhere. I did buy the install harness and install kit. This is where the issue lies. Since I did not buy the stereo from them, the install kit cost $50 more. That is a bit of a ripoff as the kit wasn't really worth the price I paid let alone for $50 less. The harness was not complete, The steering wheel control adapter instructions were lacking detail, and the dash adapter was pretty cheap. All of this stuff was cheaper on Amazon, but I thought I'd actually get a better product and completed harnesses from Crutchfield. I did not. I had to cut and splice most of the wiring, and to hunt down a signal in my truck that had I not been an engineer, would probably been screwed. I probably won't be back.
Great sound for such a little speaker. Bluetooth connection couldn't be easier. Perfect for music while outside on the deck.
Kept me informed of the delivery. Well packed and fast delivery. I couldn't be more satisfied. Highly recommend.
The stereo fitted my car but the shipping obviously damaged it a little bit, it has a small scratch on the front, don't know how it happened but thank for the nice customer care.
Now let me say this i order a lot from crutchfield and this is the first time I had any kind of a problem with my order/delivery i call them and i am waiting for them to do there tracking on the package so when crutchfield e mail me with an answer i will update this review... so far NOT Happy i just want my speaker. Update crutchfield call me and send me my order
Two heavy boxes were carefully delivered that contained a tower speaker each. The speakers were inside the manufacturer's cardboard box that protected exquisitely the content. These containers were placed in a larger cardboard box with plastic straps to hold the box closed.
This was a risk buy because of the economical price of the speaker set; I was very pleasantly surprised that they perform above my expectations. Thank you Crutchfield, you guys did it again.
Answer: I've bought outlet item for many years now and never had an issue or even needed to return. I'm pretty sure you can return if not happy with it. It says it under the price after you click on that item I believe
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