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Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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I've been purchasing from Cruchfield since a long time! And I'm very satisfied with the service. Very helpful, courteous and knowledgeable staff. I appreciate the easy to use, informative site. Thank you Crutchfield for being an amazing company.
Had what I needed at a good price. They included needed extra stuff for free and sent instructions on putting it in.
I've been searching for an item and crutchfield seemed to be the only one who had an accurate description of whether or not it would work with my vehicle. Love dealing with crutchfield they simplify everything.
Customer service and technical assistance was 2nd to none. I misordered a part due to my incorrect identity of the vehicle model. Crutchfield verified that all the parts would work in the revised vehicle except for the dash trim pieces. Crutchfield replaced the incorrect dash trim pieces at not cost to me, no questions asked. I will not go to another vendor for automobile replacement radio and accessories.
My order was delivered the next day after I ordered it, and came with all the right items safely packaged. Love that crutchfield includes all the brackets and wiring adapters for speakers at no additional cost! Would 100% buy from them again.
Good price very fast shipping speakers sound great really brings my rebuilt mono tube amps to life sounds great
I had a wonderful experience using Crutchfield. The stereo is great. The install was easy and I am very happy with my purchase.
Been ordering from Crutchfield for years now I've never had anything but great products and amazing customer service
Needed new marine speakers. Went on line to Crutchfield checked for open box and found an awesome deal on a pair of JBL's Placed the order it arrived in(2) days as promised Install went perfect and speakers sound great!
Boat a new clarion 508 marine radio. Hook was the same as my old one. Made install simple. Looks nice and very easy to operate
I am pleased with the sound of the speakers. They fit perfectly in rear of my 2003 Park avenue. Great price for Kenwood speakers. Free and fast delivery.
Every time I order from Crutchfield, I never have issues. My order is always correct and always within two days.
The wire is real copper not aluminum covered in copper, and end connectors were very high grade and substantially built which makes the connections strong and safe.
Muy buen precio y la bocina en buen estado nueva y se escucha bien atienden muy bien los trabajadores
Mike was personable, knowledgeable, helpful, and didn't make me feel pressured into a sale, more like he was just here to help. We even got to talk sports and joke around. All within a 5-10 minute conversation. My stuff arrived quickly and looked in mint condition in the box. I haven't had a chance to install yet. So I'll have to rate the speakers separately. But my experience with crutchfield and Mike was second to none.
This is the place to buy your replacement Stereos. I was suspect but everything went together so quickly I had time left over. They said it was easy and it was. Also radio was a perfect fit. Looks original!
Great pricing with additional items needed free with purchase. Extremely fast and free delivery also. Instruction to assist in install very lacking though. Tried to use Youtube also very lacking. Shut down Youtube, put away Crutchfield included cheat sheet, went ahead and just winged it from years of experience although on much simpler systems and finally got it working on my own. Had I known it would be this problematic would have purchased much simpler system.
I've installed many car stereos, but it's been a few years. My assumption that everything was the same had me running around in circles. I called tech support and the woman who answered the call was amazingly well informed and was able to walk me through installation step by step! She was terrific! I will definitely use Crutchfield in the future!
I called and got Eric and a sales rep emailed me what I needed for my truck and then picked out the radio I wanted shipping was free and fast everything was included would shop here again
I've been buying things from Crutchfield since the early 90's and have NEVER had a bad experience. Customer service is second to none, top notch products to fit all budgets, and outstanding tech support should you need it. Why go anywhere else?
Answer: I've bought outlet item for many years now and never had an issue or even needed to return. I'm pretty sure you can return if not happy with it. It says it under the price after you click on that item I believe
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