On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Straightforward ordering, excellent info & video to clarify options
Straightforward ordering, excellent info & video to clarify options
Awesome cover! Looks sooo good in my backyard and fits perfect, thick sturdy materials and they made it so fast and shipped it so fast! Inlove my grill cover, thanks Covers and all
Awesome cover! Looks sooo good in my backyard and fits perfect, thick sturdy materials and they made it so fast and shipped it so fast! Inlove my grill cover, thanks Covers and all
Verbal and email communication was not good. I waited almost 3 weeks for custom quotes and only got them after I initiated call. Follow up questions were not answered timely and responses were difficult to understand.
Quality of covers is average.
Very pleased with the cover. Size was exact and done in a very timely manner.
Great support with the chat option. Product is high quality and arrived more quickly than expected
Excellent service, quality products, perfect fit, received much sooner than estimated by company, covers easy to put on cushions, no complaints.
I followed the measuring instructions and the cover doesn't fit. I'm going to order another one increasing the measurements because the construction quality and material look to be very good and durable. I'm not sure if the picture I uploaded with my order was received so that might be part of the problem.
Hello Steve. We are sorry to learn that your custom grill cover does not fit as expected.
There was no reference picture attached to your order.
Each product is passionately handcrafted by following the measurements and instructions you provide. We ship hundreds of custom products each day and admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity and once the error is established.
Your order confirmation email lists the measurements you provided. Kindly compare the ordered size with the cover you have received. If you find any discrepancies, please take a picture of the product showing the incorrect measurement using a tape measure and email us at [email protected].
Please hold off on placing another order until we have looked into this and identified the error.
Great product once you learn how to apply measurements so the fit is good.
Good product once you learn how to apply measurements.
Easy, thorough and professional.
All of the above.
Workmanship look great. The cover will b use for outdoor winter storage of the table. Right now it joins my chairs and all have covers to protect them from the weather. We shall see how al of them perform by next spring.
The order process was outstanding for an off-shore made-to-measure product. I was amazed at the short time it took to produce and deliver. Kudos to all of the people involved
Only issue was that the cover arrived one day after the Fedex delivery promise. I was under the impression there would be email updates but none were received.
Easy site to customize. I received my cover very quickly. Thank you so much.
Good Stuff! This is my 2nd cover ordered through Cover & All. Easy website to select and order the perfect cover.
Our expensive fire table came with a really flimsy cover. We measured and the new cover came in as ordered. Seems to be well made, nice color, substantial weight of canvas.
The only negative I am experiencing is that I have been receiving daily sex-texts since I placed the order. I don't order much on line, so I feel it's related somehow. Don't know how to stop them.
Material much heavier than necessary. Stiff and does not allow for the net.
Hello Michael. We are very sorry to learn that your custom ping pong table cover did not meet your expectations.
Our covers are designed to offer maximum weather protection and durability, and we use the most appropriate materials to achieve this objective. We work very hard to keep the order process transparent and easy to follow. Each product page clearly lists the materials and their specifications. The material selected on your order is Cover Max which we have specified as 12 Oz 1000 Denier, PVC Coated Polyester, High Durability, Tear & Abrasion Resistant, Medium Weight, Feels Like Vinyl. PVC means it is made using plastic which is inherently stiffer than fabric. For a fabric feel, we have a different material - COVER FAB - which is also available for selection on the product page.
We encourage customers to upload reference pictures of the equipment being covered - this ensures the cover is designed keeping your requirements in mind and also increases the possibility of us noticing any discrepancies in the measurements. A comment box for specific requirements is also provided on the product page. In the absence of any notes, we fabricate the cover as shown in the example pictures in which the net is typically collapsed when not in use.
If you have additional comments or questions, please feel welcome to write to us at [email protected].
The covers I received are extremely well made and exactly what I wanted. I'll be using Covers & All again that's for sure.
The order was received on a timely manner, actually earlier than expected.
I'm very happy I chose them for my pillow covers
High quality skylight covers, faster shipping than promised. Covers were larger than expected, customers may want consider overall reducing measurements by a few inches for a perfect fit, for domed skylights.
Great service and product. Custom design process and communication was great. Delivery was faster than anticipated.
I receive my order quickly and the quality of the product was great fit my outdoor furniture properly and protected it as well
I received my pillow case covers on time yet my day bed cover was delayed over one week. This cost me over 3k in lost revenue for my Cabana at the Viceroy Snowmass and upset guests as well. Zero compensation has been extended thus far.
Hello Robert. Please accept our sincere apologies for the 1-week delay on your order.
We make every attempt possible to meet the scheduled delivery date. Regrettably, due to unexpected production issues your custom mattress cover was shipped late. We understand how this must have been disappointing and regret the inconvenience it caused. As a gesture we are happy to refund you 10% of the cost of this product. Could you please drop us a note at [email protected] to acknowledge the offer so that we can process the refund?
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patty. Thank you for taking the time to share your feedback.
Regrettably, it seems your original quote request (submitted on 28 May) did not reach us. We have flagged this to our tech team so they can determine what went wrong.
Please accept our sincere apologies for any difficulties you faced while communicating with our support team. Though we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor. Note that we also offer 24x7 chat support.
Unfortunately, 'quality' is a vague term that cannot be measured. Our covers are designed to offer maximum weather protection and durability, and we use the most appropriate materials to achieve this objective. We have worked hard to make the order process transparent and to achieve this we have diligently listed the material specifications on the product page.
The material selected on your order is Cover Max which we have specified as 12 Oz 1000 Denier, PVC Coated Polyester, High Durability, Tear & Abrasion Resistant, Medium Weight, Feels Like Vinyl.
We have a wide range of fabrics available. For customers who wish to feel each fabric physically before placing the order, we also offer a Free Swatch Kit:
https://www.coversandall.com/swatch-kit.html
If there is a specific defect on your covers, please do not hesitate to write to us at [email protected] with a picture of the product clearly showing the problem. Our Quality team will gladly look into this and assist you with an appropriate resolution.